BajaBros - 9-6-2012 at 10:30 AM
I heard a rumor that HughesNets Baja coverage may be
narrowing. Has any one else heard this? Thanks.
Mula - 9-6-2012 at 10:59 AM
I don't think hughesnet is even here legally.
I think those of us who have it here in Baja have it through some US address and just sort of bootleg it in here.
I have hughesnet here in Lopez and it's still working fine.
So this should be interesting.
Russ - 9-7-2012 at 10:15 AM
The new 9000 (white modem) unit has a GPS ID thing that can see where you are and shuts off service in Mexico. Get the older unit 7000S you'll be OK.
Hugesnet 9000
Posada-BushPilot - 9-7-2012 at 01:30 PM
I signed up with the local Hugesnet dealer (No. Nevada) last fall after they swore up and down that the system would work in BCS. Several of my
neighbors (near Mulege) tried to set up a 9000 system and had NO success, so I knew better but, like an idiot I did it anyway. Sure enough we messed
aroud with it for weeks and never could get it going.
I brought it back up in June to take back to the dealer and they would NOT take it back saying it was not their problem and that I need to call
Hughes. So I called them to get a shipping address to ship the whole thing back. I explained the problem telling them that their own website that
shows a coverage map, shows that it cuts off right near Santa Rosalia. Here is what they told me: We will suspend your account for 6 months (no
billing) and to call them when I return to Mulege and they will send out an installer (to Mulgege) and set up the system and they GUARANTEE it will
work! I explained repeatedly where Mulege BCS is and even gave them the lat and long.
So I will give them a call in November and see what happens. Should be interesting. I am convinced they know that they have thousands of customers
in Baja, but thats just my opinion.
Bob and Susan - 9-7-2012 at 01:45 PM
huge mistake...
commission it up there on SATMEX5...
then bring it down
if they assign you a SAT because of your billing address then it WONT work
in mulege
there's a 9000 unit very close to your friends house here in the bay and it works just fine
its the SAT you use NOT the modem and radio on the antenna and not the unit
the 7000s has a different radio then the 9000 on the antenna...you cant "mix-n-match"
a new thing now too...you need to call hugesnet when you change modems or the new unit wont work
they need to "clear" your account BEFORE you can install a new modem
Mula - 9-7-2012 at 02:14 PM
I got my HN7000S set up and dialed in to Sat Mex 5 in Northern California, brought it to San Nicolas, set it up and dialed the dish in and off we got.
Now have 2 dishes. One in Lopez and one in San Nicolas. Just take the modem with me and voila! Internet!
BCSTech - 9-9-2012 at 09:47 AM
Where to start - there's a lot to unpack here...
HughesNet IS NOT "narrowing coverage." The signals from their newest satellites do not reach down very far into Mexico but that does not mean they are
"narrowing coverage."
HughesNet leases space on about 15 satellites. Most of these satellite use "Ku-band," but HughesNet's two newest satellites use the "Ka-band." All
satellites have a "footprint" of signal coverage that is strongest at the center and tapers off near the edge, much like a flashlight beam. Some of
HughesNet's satellites have wider signal coverage into Mexico than others. The two Ka-band satellites use regionally-specific spot beam technology
that has very limited signal strength south of the US border.
HughesNet's current HN9000 modems are all commissioned on HughesNet's Ka-band "SpaceWay" satellite. HN9000 modems are Ka-band only, and cannot be
moved to, or used with, other HughesNet Ku-band satellites. You cannot get a 9000 Ka modem commissioned on a Ku satellite in any event, let alone get
it moved to SatMex 5 in the US and then bring it to Mexico. The only modem you can do this with is the 7000.
HughesNet's new Gen4 system will use HughesNet's latest Ka-band Jupiter satellite. Like the SpaceWay satellite, Jupiter also uses regionally-specific
spot beams. Similar to the Spaceway system, if you have coverage from Jupiter's San Diego beam in Northern Baja, it may be possible to get a Gen4
system working south of the US border. This remains to be confirmed since these systems are not shipping yet and no one has installed one outside the
US AFAIK.
The HN7000S modem can be commissioned on a number of HughesNet's Ku-band satellites. It's more portable than the Ka modems, and is the preferred
choice for RV and mobile systems, as well as for most of Mexico. HughesNet has no plans to discontinue this system anytime soon. Because of its
signal strength, SatMex 5 is the Ku-band satellite of choice for central and southern Baja and Mexico.
If you have signal coverage from SpaceWay's San Diego beam, and you have an account address in that area, it's possible to get a 9000 system working
south of the US border. There is no "GPS ID thing that can see where you are and shuts off service in Mexico." The modem is "locked" to the spot beam
assigned to the owner's account address so you would need to be somewhere within the same beam as the account address.
Most likely, the HughesNet CSR that Posada-BushPilot spoke with lives in the Philippines, and has no idea where "Mulege" is. You will probably be
wasting your time calling them again in November. They will not be able to "recommission your 9000 modem" to Mulege, send a technician, or change
satellites for you. Only an authorized HughesNet technician can request satellite changes, and then only with Ku band-based systems.
I have not heard from anyone with a working 9000 system any further south than Ensenada, and I would love to hear from the person that Bob and Susan
mentioned with a working 9000 system in Mulege. Could you please ask them to contact me at alan [- at -] BajaSatellite dot com?
willardguy - 9-9-2012 at 10:11 AM
alan, so does hughesnet offer service in mexico, or do you need a us address? and does the new ka band work any better than the ku band satellite?
thanks
BCSTech - 9-9-2012 at 10:20 AM
alan, so does hughesnet offer service in mexico, or do you need a us address? - For now, we set up
accounts with a US address. There are a couple of HughesNet authorized resellers in mainland Mexico offering commercial HughesNet gear and I'm looking
into doing something similar.
does the new ka band work any better than the ku band satellite? - Yes. Speeds are higher, and the Ka
systems seem to be generally more stable.
Pescador - 9-9-2012 at 02:41 PM
We have an expert installer North of Mulege at San Lucas. He was taught by his stepfather, Wayne Davy, before he passed away. Mario Alonso is his
name and he can be reached at 615-155-1414. But as Alan points out, the way to go is with the 7000.
Mula - 9-9-2012 at 03:14 PM
Be sure to double check Mario Alonso's prices when you have him come to your place.
He is good and knows it.
It's not like the days of Wayne anymore.
BajaBros - 9-10-2012 at 12:29 PM
Thank you all for the excellent information and advice.
BCSTech - 9-10-2012 at 12:56 PM
I also have installers I can recommend south of Mulege, Loreto and Los Cabos if needed.
Russ - 9-10-2012 at 01:08 PM
"There is no "GPS ID thing that can see where you are and shuts off service in Mexico." The modem is "locked" to the spot beam assigned to the owner's
account address so you would need to be somewhere within the same beam as the account address."
I was told by a Hughes tech that Hughes Net could tell where you were. But limiting the size of the foot print would probably be cheaper. Thanks for
the info.
BCSTech - 9-10-2012 at 01:39 PM
They could tell where you were if they wanted to look up, and then plot, the actual GPS coordinates that had been loaded into the modem. This
information is recorded as part of the account. But, AFAIK, there are no "GPS cops" at HughesNet scanning new install data, and I can think of no good
reason why they would want to go to this trouble.
I have never heard of HughesNet shutting off a system based on GPS. Non-payment, yes.
Again, I don't think anything HughesNet does is specifically intended to shut down service in Mexico. We're just not on their radar. They would hear
from an awful lot of angry RV'ers if that was the case.