| Pages:
1
2
3 |
Floatflyer
Nomad
Posts: 311
Registered: 2-15-2009
Location: Whidbey Island, WA
Member Is Offline
Mood: Wet & Cold
|
|
After suffering with Hughes Net for years, trying the "banda ancha" of Tel Cel, and wishing I had had the chance to use Excede, I have come to the
conclusion that life is challenging and some aspects even more so in Baja!
Good luck in resolving your internet issues. Maybe look at it as increasing your level of patience.:
|
|
|
Russ
Elite Nomad
Posts: 6741
Registered: 7-4-2004
Location: Punta Chivato
Member Is Offline
|
|
Larry
Yep that's what I did. I'll consider myself lucky!
Bahia Concepcion where life starts...given a chance!
|
|
|
Alexmcnc
Newbie
Posts: 7
Registered: 10-30-2016
Member Is Offline
|
|
Abiding in Baja
HI Guys, yes the first "fix" was the installation of new 16 digit code. Also many requests to unplug/turn off modem for various periods of time (and
multiple permutations on these sequences). None worked for me, although this did help some of my neighbors. After these distance attempts failed,
Osiris said my account was shut down by Exede for fraudulent download activity, and accused me of downloading pirated movies. That's when I knew the
game had changed and he was positioning for blame shift (I don't download pirated media and wasn't even in Baja between June and October). My
supposition is that when it became apparent he would have to incur the expense of either personally visiting San Juanico w some new modems, or paying
Jose Davila to do it, he made the economic decision to abandon me and others who had no service, and try to bury any record of the relationship. Not
what I would call an honorable businessman, but life goes on.
|
|
|
shari
Select Nomad
Posts: 13033
Registered: 3-10-2006
Location: bahia asuncion, baja sur
Member Is Offline
Mood: there is no reality except the one contained within us "Herman Hesse"
|
|
I was the receiver of a long rant by a Mexican business owner here in ASuncion who contracted Excede and it has been a nightmare for them and they are
furious.....same issues...worked for a bit now it doesnt and the reps wont respond of fix it....beware!
|
|
|
willardguy
Elite Nomad
Posts: 6451
Registered: 9-19-2009
Member Is Offline
|
|
whatever happened to alan thompson, our BCSTech?
|
|
|
rts551
Elite Nomad
Posts: 6699
Registered: 9-5-2003
Member Is Offline
|
|
Have you tried contacting Osiris on facebook. I am assuming when you call, you are calling Sat del Norte. He has always been responsive to us in
Abreojos. We do have problems getting an installer over here sometimes.
|
|
|
mtgoat666
Select Nomad
Posts: 17298
Registered: 9-16-2006
Location: San Diego
Member Is Offline
Mood: Hot n spicy
|
|
Life was simpler before Al invented the internet.
Perhaps baja is saying y'all are fated to not have internet. You know, most of the stuff on the internet is worthless or just plain wrong. Perhaps
life would be easier without the internet. My last experience without the 24/7 internet was during the bill clinton administrations, was a pretty fun
time in my life. Lets hope hillary brings the same fun. Im with her! A womans place is on top! Rock the vote!
Peace out!
|
|
|
larryC
Super Nomad
Posts: 1482
Registered: 8-11-2008
Location: BoLA
Member Is Offline
|
|
Quote: Originally posted by shari  | | I was the receiver of a long rant by a Mexican business owner here in ASuncion who contracted Excede and it has been a nightmare for them and they are
furious.....same issues...worked for a bit now it doesnt and the reps wont respond of fix it....beware! |
Shari
When you say the "reps won't respond" who are the reps? Someone from Exede or someone from Ensenada "?
I know an installer that goes down to that area occasionally maybe he could help.
Larry
Off grid, 12-190 watt evergreen solar panels on solar trackers, 2-3648 stacked Outback inverters, 610ah LiFePo4 48v battery bank, FM 60 and MX60
Outback charge controllers, X-240 Outback transformer for 240v from inverters, 6500 watt Kubota diesel generator.
|
|
|
larryC
Super Nomad
Posts: 1482
Registered: 8-11-2008
Location: BoLA
Member Is Offline
|
|
| Quote: Originally posted by Alexmcnc | | HI Guys, yes the first "fix" was the installation of new 16 digit code. Also many requests to unplug/turn off modem for various periods of time (and
multiple permutations on these sequences). None worked for me, although this did help some of my neighbors. After these distance attempts failed,
Osiris said my account was shut down by Exede for fraudulent download activity, and accused me of downloading pirated movies. That's when I knew the
game had changed and he was positioning for blame shift (I don't download pirated media and wasn't even in Baja between June and October). My
supposition is that when it became apparent he would have to incur the expense of either personally visiting San Juanico w some new modems, or paying
Jose Davila to do it, he made the economic decision to abandon me and others who had no service, and try to bury any record of the relationship. Not
what I would call an honorable businessman, but life goes on. |
Alex
If you saved the code send me a u2u of what the code was that they had you install. Maybe you got the wrong code.
Larry
Off grid, 12-190 watt evergreen solar panels on solar trackers, 2-3648 stacked Outback inverters, 610ah LiFePo4 48v battery bank, FM 60 and MX60
Outback charge controllers, X-240 Outback transformer for 240v from inverters, 6500 watt Kubota diesel generator.
|
|
|
Alexmcnc
Newbie
Posts: 7
Registered: 10-30-2016
Member Is Offline
|
|
| Quote: Originally posted by rts551 | | Have you tried contacting Osiris on facebook. I am assuming when you call, you are calling Sat del Norte. He has always been responsive to us in
Abreojos. We do have problems getting an installer over here sometimes. |
I contact (try) Osiris via his email address. No cellular in San Juanico. Thanks
|
|
|
internet4baja
Nomad
Posts: 118
Registered: 7-5-2014
Location: Ensenada Bcn
Member Is Offline
Mood: serving alphabet soup
|
|
Alexmcnc
hi alex
this is osiris i want to openly apologize for not awnsering when you wanted me to awnser you i had 3,000 other calls to awnser
i have been busy with livestreaming and with my ofice in Durango
but like i sayed on the email to fix your problem is downloading the new software
also i did not change anything in your acount to beegin with i dont keep track of personal account so i dont know why you would say that but i guess
you can only asume and blame me
which i dont really care i love helping people solving there problems
but let just get one thing clear
its been more then a year sence your install if i wanted to be a bad guy with all due respect you would first need to pay my travel fee
at least 500 dls just to arribe to san juanico
and then pay for any needed hardware
never did i once say you needed to pay so ill help you if you want my help but it will be when were ready to go south
or
there are other local installer in your area that can help
im ensenada why dont you hire a tec from loreto,mulegue,san juanico,santa rosalia
gracias
Osiris Arguelles
6462273070 office
www.satelitedelnorte.com.mx
www.bajalivestream.com
|
|
|
Alexmcnc
Newbie
Posts: 7
Registered: 10-30-2016
Member Is Offline
|
|
| Quote: Originally posted by internet4baja | hi alex
this is osiris i want to openly apologize for not awnsering when you wanted me to awnser you i had 3,000 other calls to awnser
i have been busy with livestreaming and with my ofice in Durango
but like i sayed on the email to fix your problem is downloading the new software
also i did not change anything in your acount to beegin with i dont keep track of personal account so i dont know why you would say that but i guess
you can only asume and blame me
which i dont really care i love helping people solving there problems
but let just get one thing clear
its been more then a year sence your install if i wanted to be a bad guy with all due respect you would first need to pay my travel fee
at least 500 dls just to arribe to san juanico
and then pay for any needed hardware
never did i once say you needed to pay so ill help you if you want my help but it will be when were ready to go south
or
there are other local installer in your area that can help
im ensenada why dont you hire a tec from loreto,mulegue,san juanico,santa rosalia
gracias
Osiris Arguelles
6462273070 office
www.satelitedelnorte.com.mx
www.bajalivestream.com
|
Hi Osiris,
Thanks for your apology, I appreciate it. I also understand that being overwhelmed with technical difficulties with a satellite can be challenging.
Not that I would presume to tell you how to run your business, but perhaps next time you could send out a communication to all your effected customers
describing the problem and an estimated time and process to solution? In my experience, in the absence of communication, people often think the
worst. It's the non response that people find frustrating.
I'm sorry if I falsely accused you of something you didn't do. The reason I assumed you changed my account information, is that you asked me several
times via email for my MAC number and log in information for my.exede account. You said you needed this information to update the software, and hence
solve my problem. I provided you this information, more than once, over a 3 day period. Despite my complying with your request, my connectivity
issues were never resolved. Soon after I gave you my log in info you asked if I was downloading illegal content. When I went online the next day to
check my account to verify your contention that Exede flagged my account for downloading illegal content, I was unable to log on, my username and/or
password had been changed and/or the account had been shut down. Since this all happened within the time you had asked for my username and password
for my.exede account, I assumed you had been involved. My suspicions were further aroused when your email communication stopped, and your promise to
solve my problems if I provided my MAC and log in information never materialized.
In summary, I don't like making enemies. I hope this has all been a matter of circumstance and coincidence, and that you have not consciously mislead
your customers, lied by omission, or outright deceived people. The takeaway for me is that Baja does not have the population density outside of major
urban areas for infrastructure providers to be able to offer, maintain, and service their products on a timely basis. Hopefully we'll meet when you
next visit San Juanico.
Thanks again,
Alex
|
|
|
rts551
Elite Nomad
Posts: 6699
Registered: 9-5-2003
Member Is Offline
|
|
Communication is everything. I have had nothing but good response from Osiris.
|
|
|
Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
Member Is Offline
|
|
Here in San Bruno, Chivato, and Mulege we had some issues with a change that was done by Exede. When we talked to tech support they all suggested
that we sign up for the service contract and did not do much to help us. Osiris got things up immediately when he gave us the new code and most of
the people were able to get up and running. For those that had a problem, Hugho from Mulege was very helpful and he straightened out the rest of the
problems.
I remember getting a little frustrated, like I did in the old days of Hughes Net, but have had nothing but very positive experiences with Osiris and
said to some of my friends, I have faith in this guy and he will help us. When he got in to the office, he called me back right away and then helped
me with the reset. I, then could help some of the others get going and for those that I could do nothing, Hugho came out and straightened things out.
I for one am extremely happy to have this service and like a lot of things in Mexico, it is best to relax, have a tequila and wait a couple of days
until everything straightens itself out.
|
|
|
| Pages:
1
2
3 |
![[*]](images/xmbforum/default_icon.gif){kind=icon}
