Originally posted by Mexray
...my father just recently passed away, and WM is really giving my sister (who has power of atty of our Trust acct) and me the Royal-Run-Around in
closing our father's Brokerage account. WM's 'Expert' has us sign the doc's...then their Trust Dept rejected it, saying we had to sing with a Notary,
and not in front of their agent! (10 day delay)...Then after we comply with that request, they tell us our Trust origin and file dates don't match, we
we have to notarize another statement - anther 10 day delay. Then the paperwork gets mis-sent within their own company, resulting in more delay! Of
course these delays are going on while the Stock Market takes a nose-dive, losing us money! I firmly believe the WM people are giving us the
run-around so they can hold onto the trust's money for a few more weeks - and that's CRAP! The two other firms we have dealt with completed the
transactions to this same trust within one day!
IMHO, Washington Mutual SUCKS, big time! Buyer beware if you deal with their brokerage or stocks Dept's!!! |