BajaNomad

Need computer help!

LaRibereņa - 8-27-2006 at 09:37 AM

Of all the folks at Nomad, someone must have the answer to my problem. When I try to forward an email with a photo, all that comes through on the other end is that blank box with the little "x" boxed in the upper left corner. It must be some setting somewhere, but I can't figure it out. Help! and Thanks!

BajaNomad - 8-27-2006 at 10:41 AM

Maybe that's enough information for someone else, but not for me. More details may help.

If you're forwading the message, make sure the image is actually still attached. Sounds like the image may not still be attached to the forwarded email and the little box with an "x" is indicates the image isn't available (like in an HTML page or email) - which would be the case if you didn't also send the image in the email.

--
Doug

picture problems

LaRibereņa - 8-27-2006 at 02:46 PM

Doug, it appears to be attached; my screen shows (i.e.): Attach: Beautiful photos (1.18 MB). It isn't just this email. I have tried to forward many from different senders. It is my computer that is not forwarding the attachments. But why??? (Tried to send to you at bajanomad@escapist.com but it was returned. Try me at rivhse@tco.net) Thanks, Elizabeth

Don Alley - 8-28-2006 at 07:26 AM

Let me try...

When you attach a photo to an original email, the mail program sends your text, and, as instructed, grabs a copy of an existing photo file on your computer's hard drive and sends it too. When you "atttach" a photo, you are giving your mail program instuctions on exctly what photo file to grab, and exactly where that file is on your hard drive.

So, when you send your forwards, they contain forwarded instructions to grab the photo file off of the original senders computer, which is not available.

What you must do, is first download and save to disk the photo attached to the email you received, then, when you forward it on, re-attach the new photo file you saved to disk.

Sorry I have a Mac so I can't give detailed instructions for a Windows machine.

Anyway, that's my stab on what to try.

Natalie Ann - 8-28-2006 at 07:37 AM

Elizabeth - Every once in a while I've received email with hyperlinked photos which, when I forward the email, sends only the text and the blank box you describe. Not true for all email with hyperlinks, just for some. I don't know the reason but have thought it must have to do with wherever the original image was stored.

bahiamia - 8-28-2006 at 08:02 AM

Is the person you are sending the e-mail to using Outlook Express to download their mail? If so, the problem you descrive is a very common one and can be fixed by changing a few settings.

But first, it appears there is confusion surrounding attachements. You can think of it this way. Attaching a photo or other type of file would be like stapling or paper clipping both the e-mail and file together and sending them. They are both physically there and arrive together when you send an e-mail with an attachment.

Attaching files or photos gives the user the option of opening it or not. It is inaccurate to state however, that the file is on the original senders computer. Not true. If a file is attached to an e-mail, it gets sent along with the message, "stapled" or "paper-clipped" together, if you will.

INSERTING a photo, puts it directly into the body of the e-mail and the file will be opened automatically when the e-mail is read. This requires the ability to read and receive e-mails in the HTML or "Rich Text" format. If the receiver's incoming e-mail settings are not set to handle that, then instead of an image, one would see a red x (in Outlook Express).

First let me know if the person on the other end is using Outlook Express or not, and if not, what program are they using for their e-mail. Or are checking it online? The instructions will vary depending on the answer to that question.

Neal Johns - 8-28-2006 at 08:17 AM

To test things, you can send an email with the picture attached or inserted to yourself.

Don Alley is correct, the picture must be a file in your computer (usually in My Pictures).

bahiamia - 8-28-2006 at 08:27 AM

The attachment sent, from whatever location exists by itself and independently. It is not a "link" to retrieve a file from the sender's computer.

LaRibereņa - 8-28-2006 at 08:40 AM

These are emails received from different friends with photos imbedded (like jokes, etc.). I have tried to forward them to myself, using another email address I have, and the photos (drawings, etc.) do not come through my computer. I did have a virus last month but it is gone. Could it have changed something in my computer? Any ideas for a fix? Thx

BajaNomad - 8-28-2006 at 09:26 AM

Quote:
Originally posted by bahiamia
...This requires the ability to read and receive e-mails in the HTML or "Rich Text" format. If the receiver's incoming e-mail settings are not set to handle that, then instead of an image, one would see a red x (in Outlook Express).


Pretty much one has their email client set to either handle HTML or be text-only (I don't know all the email programs and am sure there has to be exceptions out there that I'm not aware of - or thinking of at the moment). If they have set their client to handle text-only, then not only will the image not appear - nor will the red x.

The red x shows up in an HTML message when the image requested is not available for one reason or another.

--
Doug




[Edited on 8-28-2006 by BajaNomad]

Qutlook Express

Anonymous - 8-28-2006 at 12:46 PM

In Outlook Express: Tools>Options>Send>HTML Settings, there is a checked box to "Send Pictures with messages". The default is for that box to be checked. No idea if this is the problem, but worth looking at.

Outlook Express

Anonymous - 8-29-2006 at 07:58 AM

If indeed Outlook Express is being used to download and view the e-mails in question, double check the following settings:

Open Outlook Express.
Click "TOOLS", then "OPTIONS", then find the "SECURITY" tab. Click on that. You may see an option there that reads "BLOCK IMAGES AND OTHER EXTERNAL CONTENT IN HTML E-MAIL". Make sure the box next to it is not checked.

While you are in the security settings, also verify that the option "DO NOT ALLOW ATTACHMENTS TO BE SAVED OR OPENED THAT COULD POTENTIALLY BE A VIRUS" is not enabled.
Make sure the box for that is not checked either.



Has this always been an issue?
What program are you using to read your e-mail?
Is it Outlook Express or another one?
If it is something new that cropped up, if so, when did it start?

bahiamia - 8-29-2006 at 08:02 AM

oops! forgot to log in when I sent you the above. Also, did your problems start after the virus infection or before it?

LaRibereņa - 8-29-2006 at 09:37 AM

OK, I went to Tools/Options/Security and could not find any "send" settings, so I hit "reset" and IT IS WORKING!

Thanks to all who helped. I knew my amigos on Nomad could bail me out.

Elizabeth