BajaNomad

Bancomer ATM Machines in English

wrjorgen - 7-25-2011 at 03:32 PM

We need a little help with the Spanish that is on the Bancomer ATM machines. Frankly we don't read enough Spanish to know what buttons to push yet.

Just wanting to pull cash once and awhile.

Any help would be appreciated.

Warren

DENNIS - 7-25-2011 at 03:40 PM

I use a Bancomer ATM a lot and I thought they offered both English and Spanish....one right under the other.

BajaBlanca - 7-25-2011 at 03:41 PM

boy, that's a hard one - perhaps get someone who speaks both to go with you to the ATM and copy down the translation of what appears ??? that way you'll be set ....

wrjorgen - 7-25-2011 at 03:44 PM

I asked at the bank if I could take a picture of the screen and that got a resounding NO ... Not a good idea he said!!

El Comadante Loco - 7-25-2011 at 03:48 PM

Quote:
Originally posted by BajaBlanca
boy, that's a hard one - perhaps get someone who speaks both to go with you to the ATM and copy down the translation of what appears ??? that way you'll be set ....


I agree take someone with you to go through the transaction. I use Bancomer frequently and there is an English option as I have used it.. Look carefully and you will find it...

DENNIS - 7-25-2011 at 03:48 PM

Quote:
Originally posted by wrjorgen
I asked at the bank if I could take a picture of the screen and that got a resounding NO ... Not a good idea he said!!


Did you ask the dunce "Why?"

Bajahowodd - 7-25-2011 at 03:50 PM

Quote:
Originally posted by DENNIS
I use a Bancomer ATM a lot and I thought they offered both English and Spanish....one right under the other.


Not sure about which banks and where, but from my experience more ATMs offer both Spanish and English than do not. It is somewhat surprising to me that in a city such as La Paz, that has a large number of foreigners both as residents and tourists, they would not be using machines that offered translation.

That said, it seems to me that if you are just trying to obtain cash, you probably only need to deal with three entries. Don't know how difficult that would be.

DENNIS - 7-25-2011 at 03:50 PM

Quote:
Originally posted by El Comadante Loco
I agree take someone with you to go through the transaction. I use Bancomer frequently and there is an English option as I have used it.. Look carefully and you will find it...


Like I mentioned above, it's on the screen right below the Spanish selections. It's not an option.....you get it whether you want it or not.

mtgoat666 - 7-25-2011 at 03:51 PM

Quote:
Originally posted by wrjorgen
I asked at the bank if I could take a picture of the screen and that got a resounding NO ... Not a good idea he said!!


don't ask, don't tell

wrjorgen - 7-25-2011 at 03:53 PM

Thanks for the advice so far ... He didn't give me a reason ... think he was afraid I would get in trouble with the security cameras on the machines.

Bajahowodd - 7-25-2011 at 04:01 PM

Quote:
Originally posted by wrjorgen
Thanks for the advice so far ... He didn't give me a reason ... think he was afraid I would get in trouble with the security cameras on the machines.


Like yeah. They'd have your picture, and it would look to them like you were planning to "game" the machine. Lotsa stories about external card readers being used to rip folks off.

So. My question to you is, why can't you ask this very same person at the bank to help you write a little cheat sheet? As I mentioned, it's not going to more than three or so entries.

:?::?::?:

DENNIS - 7-25-2011 at 04:27 PM

Quote:
Originally posted by Bajahowodd
As I mentioned, it's not going to more than three or so entries.



Actually you have to make five selections:

1. CASH WITHDRAWAL

2.FROM CHECKING OR SAVINGS

3. AMOUNT

4. DO YOU ACCEPT THE FEE OF XXXXXX PESOS

5. DO YOU WANT TO DONATE TO SOMETHINGOROTHER


I think that's it.

mcfez - 7-25-2011 at 04:43 PM

Quote:
Originally posted by DENNIS
Quote:
Originally posted by Bajahowodd
As I mentioned, it's not going to more than three or so entries.



Actually you have to make five selections:

1. CASH WITHDRAWAL

2.FROM CHECKING OR SAVINGS

3. AMOUNT

4. DO YOU ACCEPT THE FEE OF XXXXXX PESOS

5. DO YOU WANT TO DONATE TO SOMETHINGOROTHER


I think that's it.


#5 Really? I never seen or not noticed that. Again..I read nothing else that English. Once you get the order like DENNIS has done...it's easy to do.

Roberto - 7-25-2011 at 04:50 PM

Bring along a spanish-english dictionary. How hard can it be? You'll learn something useful at the same time.

DENNIS - 7-25-2011 at 05:01 PM

Quote:
Originally posted by mcfez
#5 Really? I never seen or not noticed that.


It's on all of them here. I don't remember what the cause is, but I'm not about to make a donation for anything to, or through a bank.

DENNIS - 7-25-2011 at 05:13 PM

Quote:
Originally posted by morgaine7
Otra transacción = another transaction ["sí" or "no"]
Imprimir recibo = print receipt ["sí" or "no"]




Ohhhh yeah....I forgot about those two. Up to 7.

jeffg - 7-25-2011 at 05:52 PM

Assuming you get this far, when you get to the page that offers you the amount to withdraw, don't forget it's in pesos. (The first time I did it I ended up with 200 pesos, and a $5.00US atm fee from my bank.) There will be an option to enter another amount, select that then enter the amount you really want. I think the max is 6000 pesos.

BajaGringo - 7-25-2011 at 06:13 PM

Quote:
Originally posted by DENNIS
Quote:
Originally posted by mcfez
#5 Really? I never seen or not noticed that.


It's on all of them here. I don't remember what the cause is, but I'm not about to make a donation for anything to, or through a bank.


We only see that at the HSBC ATM's here in San Quintin - not at Bancomer (yet).

Bajahowodd - 7-25-2011 at 06:32 PM

Quote:
Originally posted by DENNIS
Quote:
Originally posted by morgaine7
Otra transacción = another transaction ["sí" or "no"]
Imprimir recibo = print receipt ["sí" or "no"]




Ohhhh yeah....I forgot about those two. Up to 7.


You're bad. Three or so, and you are off to the races!
Remember that I was not the person that drowned your cat!

:P:P:lol::P:P

Bottom line for me is that if someone is actually living in La Paz, this thread should not even exist. Period.

[Edited on 7-26-2011 by Bajahowodd]

DENNIS - 7-25-2011 at 07:09 PM

Quote:
Originally posted by Bajahowodd
You're bad. Three or so, and you are off to the races!
Remember that I was not the person that drowned your cat!



That was Jesse's cat. I'm allergic to cats. :fire:

bajamigo - 7-26-2011 at 08:44 AM

Quote:
Originally posted by DENNIS
Quote:
Originally posted by morgaine7
Otra transacción = another transaction ["sí" or "no"]
Imprimir recibo = print receipt ["sí" or "no"]




Ohhhh yeah....I forgot about those two. Up to 7.


And don't forget the instruction that doesn't often appear in the menu but you may hear it: "levante las manos."

:lol:

DENNIS - 7-26-2011 at 10:10 AM

Quote:
Originally posted by bajamigo
And don't forget the instruction that doesn't often appear in the menu but you may hear it: "levante las manos."

:lol:


Oooooh....that's at those ten star restaurants you guys hang out in.

Did you ever get in an ATM line when young [and not so young] kids are using it like a video game?

Once, a short time back, I was waiting to get into the locked ATM room at a bank. What I was waiting for were these two young girls to finish their business and finally they opened the door and asked me if the card they were trying to use was made for an ATM.
I looked at the card and the name on it was James Smith....something like that. I had the card in my hand so I sailed it into the parking lot and the two girls chased after it while I locked myself in the room to make a transaction.

I guess they forgot their PIN number. :lol:

shari - 7-26-2011 at 10:12 AM

our Bancomer in Vizcaino, the first screen says checking your card....then has the "do you want to donate" second...after entering the NIP or PIN #, then it asks if you are good with the service charge for the transaction, then it asks what you want to do...etc etc...and it asks if you want a printed receipt, then the last one is if you want to do another transaction...so there are alot of steps all right....and the Banamex machines want you to take your card out right away before doing anything...this has tripped people up too.

Bajahowodd - 7-26-2011 at 04:29 PM

Quote:
Originally posted by shari
our Bancomer in Vizcaino, the first screen says checking your card....then has the "do you want to donate" second...after entering the NIP or PIN #, then it asks if you are good with the service charge for the transaction, then it asks what you want to do...etc etc...and it asks if you want a printed receipt, then the last one is if you want to do another transaction...so there are alot of steps all right....and the Banamex machines want you to take your card out right away before doing anything...this has tripped people up too.


Had some friends with us on a trip to Cabo last fall, who had never been to Mexico.

The woman has been a long time customer of Chase in the States. Basically, all the Chase ATMs have you swipe your card and then remove.

Our friend found herself at a Banamex ATM near downtown Cabo to get cash for dinner. Next day, she reported to us that she had lost her card.

Long story short, those ATMs that hold your card for the duration of the transaction, are also programmed to "swallow" the card, if it is not removed within a few seconds after the transaction is completed.

I took our friend to the bank the next day, and sure enough, they had her card.