BajaNomad

Hughesnet and VSAT?

oladulce - 1-30-2012 at 09:39 AM

Anybody else who's on SatMex5 had problems with their Hughesnet for the past couple of weeks? Web pages won't load or it spins so long it never connects and comes up with "Unable to connect to server" messages.

We changed connectors, checked cables, antenna alignment and modem stuff with no results. We're definitely not FAP'd because we can't connect enough to have exceeded our bandwidth. The intermittent service makes it pretty much worthless. A couple of neighbors have reported the same symptoms with their Hughes- just wondering how wide spread it is?

We contacted the Hughesnet dealer to upgrade to a Business level service plan which would mean we'd be switched to SatMex6 (and maybe Hughes doesn't load that one up with so many customers?). But he recommended not switching right now because Hughes is having problems with SatMex6 satellite and his "business plan" customers are reporting problems.

First Starband, and now Hughes... Currently researching vsat... $$$ yikes!

Anybody have vsat internet?

Bajajorge - 1-30-2012 at 09:46 AM

Maybe it's the solar storms etc.:light:

Russ - 1-30-2012 at 10:18 AM

There are a few people here that have been having intermittent service the last month. I had been having problems for over a month, called India and they were no help and asked to speak to an American and they refused. Finally I had to call our local tech, Mario, he checked out things and decided that it was the modem. Ray, my friend from Dolphin Cove just gave me a new modem. And sure enough I'm back on. Mostly without interruptions. Good Luck I know your frustrations.

oladulce - 1-30-2012 at 10:42 AM

Glad you're up and running Russ. Our equipment is only 5 months old but bajasatellite did a tune up and tweaked a couple of settings on our modem although it hasn't seemed to make a difference.

I haven't heard good things about Hughes' tech support so I haven't attempted calling them on the satellite phone yet. Probably be $30-50 minimum for the call, which would be worth it if it accomplishes something.

Pescador - 1-30-2012 at 04:50 PM

When they have serious storms in Hershey, Pennsylvania, the service will show some interruptions and problems. I hear lots of complaints about Hughes but it still may be the best for those people who live out of the city.
I have friends who spent $2,000 hooking up and setting up a system with Telmex, and when they added another receiver dish in the area, it all went down and no-one has been able to fix it as of yet.
So, it is better than dial up.:no::no::no:

larryC - 1-30-2012 at 05:17 PM

Quote:
Originally posted by oladulce
Anybody else who's on SatMex5 had problems with their Hughesnet for the past couple of weeks? Web pages won't load or it spins so long it never connects and comes up with "Unable to connect to server" messages.

We changed connectors, checked cables, antenna alignment and modem stuff with no results. We're definitely not FAP'd because we can't connect enough to have exceeded our bandwidth. The intermittent service makes it pretty much worthless. A couple of neighbors have reported the same symptoms with their Hughes- just wondering how wide spread it is?

We contacted the Hughesnet dealer to upgrade to a Business level service plan which would mean we'd be switched to SatMex6 (and maybe Hughes doesn't load that one up with so many customers?). But he recommended not switching right now because Hughes is having problems with SatMex6 satellite and his "business plan" customers are reporting problems.

First Starband, and now Hughes... Currently researching vsat... $$$ yikes!

Anybody have vsat internet?


What are you referring to when you say "vsat"? In starband lingo vsat means "very small aperature terminal". Which basically means a residential sat service. Are you looking into another service provider? The only one I know of is "wild blue" which uses spot beam technology and would not work where you want to use it.
Larry
PS: The dish I got from you works great, I increased from a 7 EBno to an 11 EBno. No more rain fade, not that we get that much rain here.

oladulce - 1-30-2012 at 06:52 PM

Glad you're able to put the dish to good use Larry.

I didn't realize "vsat" was a generic term, sorry for the confusion. We're researching "commercial grade" satellite internet. Per the websites: "VSAT systems use more powerful commercial equipment, and limit the number of subscribers per channel to ensure greater availability and stability."

They offer multiple service levels and tiers. You can pay more to increase your speed or increase your amount of data or both.

This one looks interesting and covers Mexico and Central america: Skycasters

Bajasatellite offers a VSAT service also and we're going to ask him more about it. http://www.bajasatellite.com/VSAT-satellite-internet-systems...

We don't need the ability to send and receive huge amounts data but we do need something more reliable. The service plans and equipment aren't cheap, but we need reliability. The ability to use VOIP and maybe watch an online video clip would be a bonus.

We're still researching to learn more about it.

Bob and Susan - 1-30-2012 at 07:54 PM

do not get extra services...the speed is the same

do you have the website to see if you are faped

are you green
or yellow or RED

fishsticker - 1-31-2012 at 08:54 AM

A few months ago I had the same problem with my Hughes system working slow . I spent many hrs talking to tech support with no solution. Bob & Susan sugested I tweak my signal a little higher and I have not had any problems since. Thank you Bob & Susan.

oladulce - 1-31-2012 at 08:56 AM

Quote:
Originally posted by Bob and Susan
do not get extra services...the speed is the same

are you green
or yellow or RED


Got the Hughes Status meter on the desktop and we're never out of the green.

larryC - 1-31-2012 at 09:06 AM

Just had a neighbor ask me if I knew of anyone that wanted a Hughes system. Free to a good home. So if anyone wants it I'll try to get and save it for you. It is here in BoLA.
Larry