BajaNomad

Shaw Direct no longer in Mexico?

elfbrewery - 6-16-2013 at 07:39 AM

We share an account with another couple in Canada. They just upgraded to their Shaw Direct system with a new triple LNB because they just moved. During the process they were informed that HAFH (home away from home) has been cancelled and that the new "second home" policy is 50% on top of the monthly bill. They were also told they could have 4 receivers in their primary residence and 2 at their other place (in Canada). This is all probably true, but don't know all the details.
Also, the footprint for the new SHAW DIRECT system is changing to avoid USA and MEXICO (since they don't pay... whatever that means). Don't know how this is done.
In all of this, we got cut-off and don't know how we'll respond. If we were just to stay in Canada in the winter (nah...) that would be one thing, but if Shaw truly will not work in Mexico this coming winter, that is one big other thing.
Does anyone in Baja have any info on what works now and what doesn't? Guessing the future is difficult, especially when Shaw is doing this whole clean up of their billing by backstabbing customers.
Have a nice day.

woody with a view - 6-16-2013 at 07:41 AM

if you have a couple hours to read, the search function is your friend. otherwise, someone will show up later with some info.

chippy - 6-16-2013 at 08:56 AM

My reception is fine here at 19� N 104.5W. I have the HDDSR 600 digital reciever and the large 75E oval dish with a SHAW75E-SKW 311229804451 triple sattelite quad output switchable LNB.



[Edited on 6-16-2013 by chippy]

gnukid - 6-16-2013 at 09:38 AM

about time to get rid of that tv crap

chippy - 6-16-2013 at 09:43 AM

Great responce gnu.:rolleyes:

[Edited on 6-16-2013 by chippy]

redmesa - 6-16-2013 at 09:53 AM

I guess shaw will lose 6 months of payment from me if i can not get tv in baja. That will save me a chunk of money.

[Edited on 6-16-2013 by redmesa]

Shaw Direct no longer in Mexico?

elfbrewery - 6-16-2013 at 11:56 AM

chippy -- is that the new xKu triple? I don't know all the numbers that go with the LNBs...
Our primary account holder now has the new xKu triple and we're dead in the water at the moment. If we get the new xKu LNB, will it still receive in Mexico? If your LNB is the new one, that's great, since you are way south of our area.

For anyone one else listening in, I read this on a forum ==>
It is not necessary to install a new LNB unless you will be ordering new channels that are offered on the new satellite, which will not be operational until approx. June.

Both LNB's (the old Dual and the new Triple) look very similar, but are completely different.

If you are going to use the new LNB, follow these instructions;

Install the old Dual Quad LNB. Put your receiver on Ch.299, go to the signal strength meter on your receiver, and confirm you have signal of at least 80.

Now, remove the Dual Quad LNB, install the Triple XKu LNB, and then call Shaw and tell them you have installed a Triple Quad XKu LNB.

They will send the correct V-code to your receiver, which will allow it to use this new LNB.

Who is the Primary Account holder (the person who pays the bill)?

I ask this because, if you are the Account holder and change the LNB to the new one, anyone else using a receiver on your account at a different location, will also need to install a Triple XKu LNB.

==================================================

[Edited on 6-16-2013 by elfbrewery]

redmesa - 6-16-2013 at 12:43 PM

I havenot heard anything from Shaw Direct about changing our sattelite dish here in canada or the one in mexico.

elfbrewery - 6-16-2013 at 12:44 PM

good, don't. They are not advertising their new policy and keep the old policy on their website. Not nice.

redmesa - 6-16-2013 at 12:55 PM

I just read about the new hd channels but itdoes say our old equiment will work. We will not get the new channels. That is okay by me, we have too many choices already.

chippy - 6-16-2013 at 02:58 PM

Quote:
Originally posted by elfbrewery
chippy -- is that the new xKu triple? I don't know all the numbers that go with the LNBs...
Our primary account holder now has the new xKu triple and we're dead in the water at the moment. If we get the new xKu LNB, will it still receive in Mexico? If your LNB is the new one, that's great, since you are way south of our aresee xK


When I got my new dish in oct. it came with the xKu lnb. I could not get a signal. so I used my old quad lnd and all is good.



[Edited on 6-16-2013 by chippy]

[Edited on 6-16-2013 by chippy]

bajaguy - 6-16-2013 at 03:20 PM

Quote:
Originally posted by redmesa
I just read about the new hd channels but itdoes say our old equiment will work. We will not get the new channels. That is okay by me, we have too many choices already.





Gotta watch those Curling playoffs!!!!

chippy - 6-16-2013 at 03:27 PM

Yes curling in HD=rivoting.

elfbrewery - 6-16-2013 at 03:46 PM

Life is 'better.' We just got Shaw to reconnect our receiver to our old LNB. It's the US Open we're watching.

Thanks everyone for your input. It's time for a beer (or 3)!

[Edited on 6-16-2013 by elfbrewery]

daveB - 6-16-2013 at 09:07 PM

Did we get that all straightened out? Shaw Direct has a new satellite with a footprint over Canada. This will carry, it is said, umpteen dozen channels of High Def - in Canada. The other two satellites are still operational and will continue to have a footprint that extends to northern Central America. A bigger dish will make it easier to bring in signals at the footprint's far reaches.

The home-away from home changes we've heard about- but not from Shaw as yet. Having sat. tv with us on the road, but still available to use back home as we had last year, was very good for the price of one connection; it may simply cost a bit more if we want to duplicate that. Maybe we'll get a full season of hockey next season.

Hook - 6-16-2013 at 10:33 PM

Quote:
Originally posted by elfbrewery
Life is 'better.' We just got Shaw to reconnect our receiver to our old LNB. It's the US Open we're watching.

Thanks everyone for your input. It's time for a beer (or 3)!

[Edited on 6-16-2013 by elfbrewery]


That's good news.

Now, you'll be able to watch an American team win the Stanley Cup...........again.

20 years and counting.:P

Bomberro - 6-17-2013 at 07:52 PM

Great info from all the Canuks! Yes Shaw has a new triple LNB, if one set on the account has switched over to the new set up, all sets must have the new triple. Easy if you are using all of the sets! The new Sat does not get very far from Canada, but, the other two do go almost to Panama!. You can still watch Shaw in Mexico, best not to change over to the new triple if you have sets in different places. Soon all will have the new system as Shaw is not providing the old dual to customers. Seems like some of the installers would sell the old LNB's on e-bay. Life is fun and TV is a big part of life. The 75E antenna works best as said...

BCSTech - 6-21-2013 at 06:48 AM

When you swap LNBs to the new xKu feed, the channel map in the receiver is all wrong until the receiver loads a new channel map to match the new feed. That's why it won't display channels properly if you simply swap LNBs. If you have two dishes split between Canada and Mexico, both LNBs should be the same model for the receiver(s) to work at both locations, especially if you are carrying a receiver back and forth.

This is a configuration issue, not a satellite issue. Getting the receiver in sync with the new LNB may require help from Shaw Technical Support but newer receivers can be programmed with a USB flash drive and a copy of the xKu channel map.

Lots of misinformation and rumors getting passed around the Internet.

Yes, there is a third satellite, G1, that carries new channels in HD. That's why Shaw has the new xKu LNB that picks up all three of their satellites. They have been shipping this LNB for almost a year.

No, the new satellite does not have signal coverage very far outside of Canada. This was apparently done to prevent potential interference issues with other satellite signals falling on the US, not to block reception in US/Mexico.

No, Shaw is not realigning its two existing satellites to eliminate signal in the US/Mexico.

There was a rumor that the CRTC apparently issued some kind of ruling about TV service outside of Canada but I could not locate such a ruling on their web site: (http://www.crtc.gc.ca/eng/com100/2013/com100_13.htm)

I did find a copy of a letter from the CRTC that was posted here: http://www.satelliteguys.us/threads/312601-What-s-New-with-S...
Quote:
This is in response to your correspondence to the CRTC of June 1, 2013.

The CRTC has not issued any ruling requiring satellite TV distributors to block their signals from customers across the border (Bell TV nor Shaw Direct). The matter is one of licensing, in that the Commission is only able to grant a license to a company for distribution in Canada. The same applies to those in the U.S. - each distributor is licensed to do business in a given area. This means that companies have not acquired the rights to broadcast the programming feeds outside of their territory. Broadcasters enter into private agreements with respect to the distribution of their signals and programming rights � and then apply for licenses accordingly.
Bell TV and Shaw Direct must negotiate rights agreements to distribute signals outside of their territory, or obtain a license from the FCC. In other words, it is a business decision each company must make and the CRTC is not involved, nor informed.

Sincerely,

Jo-Anne P.
Client Services | Services � la client�le
Canadian Radio-television and Telecommunications Commission | Conseil de la radiodiffusion et des t�l�communications canadiennes
Ottawa, Canada K1A 0N2
Telephone | T�l�phone 1-877-249-2782 / TTY | ATS 1-877-909-CRTC (2782)
Outside Canada | Hors Canada 819-997-0313 / TTY | ATS 819-994-0423
Facsimile / T�l�copieur 819-994-0218
Government of Canada | Gouvernement du Canada


Lots of first-hand information (and misinformation) here. Probably the best discussion to follow on this issue: http://digitalhome.ca/forum/showthread.php?t=62645&page=...

[Edited on 6-21-2013 by BCSTech]

chuckie - 6-21-2013 at 07:04 AM

I contacted Shaw by email and got a call back from them. I asked about continuing service in Mexico. The answer was that Shaw will NOT be providing satellite coverage in Mexico but at this time, no date has been set for its discontinuance......Please dont try to argue with me, call them direct......I wont be getting a Shaw system. Their number is 888 554 7827

BCSTech - 6-21-2013 at 07:08 AM

If you tell Dish Network, DirecTV, Shaw, etc. that you want service in "Mexico," they will all tell you "NO!"

Nothing new about this. Been that way for years. No one said otherwise.

chuckie - 6-21-2013 at 07:21 AM

Thats not the question I asked....

BCSTech - 6-21-2013 at 07:31 AM

Quote:
I contacted Shaw by email and got a call back from them. I asked about continuing service in Mexico. The answer was that Shaw will NOT be providing satellite coverage in Mexico but at this time, no date has been set for its discontinuance......Please dont try to argue with me, call them direct......I wont be getting a Shaw system. Their number is 888 554 7827


OK, so did they tell you how they will "discontinue" satellite coverage in Mexico? Big difference between "providing satellite coverage in Mexico," a technical issue, and "authorizing accounts to receive programming in Mexico," a policy issue.

[Edited on 6-21-2013 by BCSTech]

chuckie - 6-21-2013 at 07:44 AM

888 554 7827 try reading my post

BCSTech - 6-21-2013 at 09:06 AM

I did read your post. I'm not trying to talk you into trying to get a Shaw Direct account, or to argue about whether Shaw will give you one if you tell them up front you're in Mexico (they won't). If I called that phone number and asked the same question as you did, I would expect to get the same answer you got.

The original question that started this thread had to do with Shaw LNBs and signal coverage (footprint) in Mexico. Again, I'm only trying to address the technical issues. If you have some concrete information as to Shaw shutting down satellite signal coverage into Mexico and the US on their two existing satellites, and how they will do that, I would be very interested in reading about this.

elfbrewery - 6-21-2013 at 09:25 AM

So, the two robots in space will tweak the footprint as soon as they find their quarters...??? tee hee

chuckie - 6-21-2013 at 10:22 AM

Call the number.....You must have a phone....

BCSTech - 6-21-2013 at 12:26 PM

In other words, you don't know.

willardguy - 6-21-2013 at 01:22 PM

as usual alan, mucho gracias for an EXPERT, informed explanation!:yes:

chuckie - 6-21-2013 at 02:26 PM

And you wont take the trouble to find out.....Lest it conflict with your expert informed explanation....

BCSTech - 6-21-2013 at 02:48 PM

Present some facts instead of what some low-level CSR at Shaw told you when you asked about providing service in Mexico.

chuckie - 6-21-2013 at 03:13 PM

Call them and find out for yourself...I have no dog in this fight. I dont have a shaw system and certainly wouldnt buy one when the company says they are going to phase it out. Alan would apparently have us believe that they are just kidding...FYI: Alan, I cant imagine how you would know who I talked to, but it certainly wasnt a flunkie. I suggest that anyone that anyone interested in Shaw do their own homework....and make up their own mind...

BCSTech - 6-21-2013 at 03:24 PM

Quote:
I dont have a shaw system and certainly wouldnt buy one when the company says they are going to phase it out.


Simply more misinformation. Phase what out? You don't know what you're talking about.

I've been in the satellite TV and Internet business for 30 years. Heard a lot of wild-ass rumors in that time and this is just another one.

chuckie - 6-21-2013 at 04:43 PM

And you are dumb....I never said I was an expert, and said clearly that people should call Shaw....I was doing diligence about getting a sat system...You clearly are grinding your own axe here, most likely not wanting people to contact the actual provider, since it would be detrimental to your business. Call them and report what they say, if you dont know how to use a phone, get help...You may want to get someone to help you read my posts.....I could care less....

willardguy - 6-21-2013 at 04:57 PM

hey has anyone ever seen chuckie and bob together at a party? jus sayin....:lol:

BCSTech - 6-21-2013 at 05:38 PM

Quote:
And you are dumb....


And you are just peeing in the pool....

97% of our business is selling HughesNet Gen4, Dish Network and commercial V-Sat in the US. Shaw Direct business for me is almost non existent, either in the US or Baja. Nowhere here did I offer to sell anyone anything. Again, you are simply spreading more misinformation and trying to discredit others who know more about this issue than you do.

Certainly not detrimental to my business if readers here call Shaw Direct. And, if they ask the same question you did, they will get the same stupid answer.

Bomberro - 6-21-2013 at 05:46 PM

Chuckie you should take a shot of tequila and relax, I have read Alan's posts for years and he has never been wrong and never has had an axe to grind. You are off track when you think he is selling, he is just trying to give you some facts and info so you can clearly see what is happening. I thought I was a real expert and for some time I have known he is way above me, his technical knowledge is unreal. I am just a poor boy who installed satellite systems, ran some coax and pointed some antennas. The scant data base I have is nothing compared to Alan, and no I have never met him and am not trying to sell anything! Most people know me as the Satellite Guy from Los Barriles, take a breath and don't dig you hole any deeper! Try real hard to read what he is telling you! Remember, key word is relax!

BCSTech - 6-21-2013 at 07:51 PM

Quote:
I have read Alan's posts for years and he has never been wrong

Bomberro, can you call my wife and tell her this? :bounce:

BCSTech - 6-24-2013 at 10:51 AM

OK, I just got off the phone with my Shaw Direct distributor/partner. Here is what they said

Within the last two weeks, Shaw sent them a letter explaining that they have tightened their requirements for non-Canada / Home Away From Home (HAFH) accounts, and the distributor is no longer able to assist in setting up new accounts for non Canadian-based customers. They may still be able to help with setting up new accounts for folks who have a bona fide Canadian address, depending on where the address is located. The HAFH option will now cost an additional $75 per month.

This does not mean Shaw is realigning their satellites or discontinuing signal coverage. I need to emphasize this. It's a policy change affecting new accounts and existing accounts, and NOT a technical change affecting the current signal availability. Shaw will not be realigning satellites, and has no way to detect where a receiver is located unless someone stupidly tries to connect it to a phone line with a non Canadian number capable of connecting to the Shaw system (For example, a Vonage phone with a US-based telephone number).

But Shaw may terminate existing accounts if they suspect the receivers are in the US or Mexico. All non Canadian-based Shaw customers are advised that they should keep their account billing current with no lapses, and not say or do anything that would cause Shaw to disconnect them. They should not call Shaw Direct, ask questions about service in Mexico, connect a telephone line, try to add additional receivers, or "share" accounts with others. Anything suspicious can get an account shut down, and the receivers black-flagged permanently.

[Edited on 6-24-2013 by BCSTech]

chuckie - 6-24-2013 at 11:13 AM

Just peein in the pool....

BCSTech - 6-24-2013 at 11:35 AM

Again chuckie, up until my last post, I was addressing the technical question of Shaw changing/discontinuing signal coverage in Mexico, which is the question that started this thread. Nothing I wrote in my last post is inconsistent with anything I wrote in my previous posts.

If you beg to differ, then you will see only what you want to see and read only what you want to read.

Since you are not a Shaw Direct account holder, and do not want to become one, none of this applies to you.

[Edited on 6-24-2013 by BCSTech]