Pompano - 12-29-2013 at 12:26 PM
I had major pc problems, so I called Customer Support:
"Word Perfect computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along on a post for BajaNomads, and all of a sudden the words went away.",
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great! Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle-it's because it's dark."
"Dark?"
"Yes-the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
"A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came
in?"
"Well, yes, I keep them in the closet."
"Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
Of course, this is only a good joke...but isn't it the truth that most major problems have such easy solutions?
[Edited on 12-29-2013 by Pompano]
jimgrms - 12-29-2013 at 12:54 PM
Rodger that is a perfect description of me , Took 10 years to learn how , then i got a apple and now starting over ,
vgabndo - 12-29-2013 at 03:44 PM
Deep empathy here!
For Baja I just bought a new to me laptop. Good shape, new. Good price. "There may be some stuff on there you won't want."
THIS UNDERSTATEMENT WILL RING IN MY EARS FOR A WHILE.
After I wiped the thing down with alcohol......
Since last night I have learned how to completely brainwash a windows 8 PC and start from scratch, which included a foray into the realm of forgotten
Win8 password, which can be deadly.
Fortunately 8 has a desktop option that looks like 7 so I'm only floundering semi-helplessly!
Next step is figuring out how to transfer data with a cable??!!
bkbend - 12-29-2013 at 06:15 PM
I usually enjoy your posts and read anything with your name on it. This one will give me nightmares from those dark days in end-user support.
Marc - 12-29-2013 at 07:10 PM
Roger...that's what a secretary is for 
or a co-pilot