BajaNomad

Hughes Net Help in Mulege??

Russ - 8-14-2014 at 08:12 AM

Okay I have done all I can do and talked to many techs. My friend Bob has suggested I change Satellites to SM7 or 8. I need someone that can get the authorization and aim the dish. Anyone in the know?

Bob and Susan - 8-14-2014 at 11:24 AM

your friend is WRONG...

satmex8 is a spot beam...new sat

you need satmex5 or satmex6

but hughes is not allowing service people to change sats right now to these sats...
you upgrade to gen4 or nothing

if you are on satmex5 now...maybe they moved you over to satmex8 and are spot beaming you

satmex8 is right behind satmex5 and is scheduled to take over satmex5's transponders

the older satmex6 is still online

which sat are you on now

joel - 8-14-2014 at 11:41 AM

I thought it was impossible to get authorization for anything now days with a 7000 series. I have a system in San Juanico and the modem somehow got decommissioned (even though I've been paying the bill) and I can't figure out how to get it operational again.

Russ - 8-14-2014 at 12:20 PM

I'm on 95W and I think it's a really old one because I've had it for around 12 years now. After all the calls I no longer am able to open the Hughes window and don't have trans, Recv or System lights. Thanks for the info on SM8 I'm sure it was a brain fart on his part. I'll just have to be patient and see what happens. B&S Do you think I should cancel my service? Or wait awhile?

Bob and Susan - 8-14-2014 at 01:07 PM

if you cancel service you'll never get hughes like this again...they wont assign you to a mexico sat

my neighbor was on 95w and it was shrinking last year...they only got morning service...no afternoons...they may have moved the sat a little and you're out of the footprint...

at that time I took her modem to the usa and had a tech there call and assign her to satmex6...so far so good
the tech had a antenna at home and plugged in the modem...made a call and it worked...here Mario aimed the antenna

you said you had a 57 signal strength...you only need 50 to log on

Hughes cut off your service on their end...they just have to "flip a switch" and its on again

you have to keep calling and calling...use this number 1-866-347-3292

alacran - 8-14-2014 at 10:03 PM

Get SKY, at around $ 45 a month. No problem they come from Sta. Rosalia.
Pick your program, pay about $ 700 pesos a year for maintanence, removal or intallation.
No problema.

Bob and Susan - 8-15-2014 at 04:22 AM

Quote:
Originally posted by alacran
Get SKY, at around $ 45 a month. No problem they come from Sta. Rosalia.
Pick your program, pay about $ 700 pesos a year for maintanence, removal or intallation.
No problema.


sky is tv service...

this is about internet service where there is no Mexican service

Pescador - 8-15-2014 at 08:25 AM

Russ, I will talk to you today.

Pescador - 8-15-2014 at 09:01 AM

Russ, we found out Lynne's system must have gotten blasted with a lightning strike. I am putting up a working radio arm this morning and will know for sure that is it. I do have a working modem and cable if I find a problem there.

Here is the issue. You do not want to cancel your old contract with Hughes net, as the only way to get hooked back up is to use El Dorado Satellite from Placerville as they have some different type of contract that allows them to install Hughes net 7000 systems here in Baja but the price is higher than what you are paying now for less bandwidth.

You need to find a working arm and radio and I am not sure the one I gave you is working. It should be fairly easy to aim at the new satellite which is SatMEx8 / Eutelsat117. I have the coordinates for that. Once aimed and set up with a strong enough signal, then it is a call to customer service to get them to change from your old satellite aim. But it is very important to make sure you have a good aim.

There is an installer for Baja Satellite in Loreto but we run into the same situation there in terms of needing a functional radio, arm, and horn.

I will try to swing by when I finish Lynne's system this morning.

Russ - 8-15-2014 at 10:36 AM

That's great news. I have a new arm with all new parts installed so I don't think it's the radio. Good luck setting up Lynnie's. Maybe you can teach me how to aim at a different Sat.

Pescador - 8-16-2014 at 08:08 AM

I stopped by, but I think you were in the cold man cave. I had a signal strength of 60 here at my house, hauled the new radio arm to Chivato and could only get 15. So I check both radio arms and get the same signal. Now I am really pulling out what little hair I have left. Return home to San Bruno and I only got 15 here. I am pretty convinced the problem she is having is the modem and I may be able to confirm that this morning. Sure would be easier in the US where you could know for certain your part was working.

So, you indicated you have 60 strength. Is that on 95W?

Russ - 8-16-2014 at 09:32 AM

Sig strength 55+/- while I could get some lights on the modem. Now no rcv, tran or system lights. Nada, nunca, nothing:fire: I think after my last conversation with the tech he pulled the plug on me. I need to get more time on the phone and try from a different direction.

Bob and Susan - 8-16-2014 at 03:13 PM

loss of signal in the afternoon is the problem with russ's sat 95w
morning signal only

the radios and arms very seldom go out...in the beginning 12 years ago they did rust up a little but the newer units are ok

if russ really needs one I have one for him here

russ cannot change sats...no way

an installer has a different number and code for assistance than the customer
an installer is the ONLY person that can change sats and he has to be smart enough to talk his way thru it...
the installer may need to change transponders before it works

russ needs now to "recomission the modem" and see if that works

russ do you know how to do that...
and do it in the morning when you know the signal is strong

if that doesn't work you should take the modem north to an installer and have him "set it up"

I've done this (a pain) a couple of times

Russ - 8-16-2014 at 07:08 PM

Yep, changed everything including a new modem to test the signal and cross pol. I was the same. This isn't the first time I've changed out equipment but it has prove the most difficult. Like I mentioned earlier after my last talk with the tech I lost my signal completely. I don't think I should have told him I wanted to speak with some one above his supervisor. But after dealing for over a half hour with him what else could I do? I really wanted to hang him by his turban. I find that a bit offensive too but after dealing with 6 Indians and one American and the only one who tried to help was the American..... Hughes REALLY needs better quality helpers! I now have more time on my phone and will try a different approach tomorrow. I don't have plans to go North until after the new year.

BCSTech - 8-16-2014 at 09:39 PM

I just happened to stumble on this topic and saw my company mentioned.

Is this Lynne Weiser's system you're working on?

I'll try to help sort out a few questions and add some corrections.

There is no SatMex 7; just SatMex 6 and 8 (no, I don't know what happened to 7 :)

SatMex 8 (Now Eutelsat 117) replaced SatMex 5 in the same location at 117° W. http://en.wikipedia.org/wiki/Satmex_8

SM8 may have some spot beams but it mainly uses continental beams which cover Mexico, just as did SatMex 5. SM8 already took over SM5's HughesNet traffic last year. This was pretty transparent and most users never noticed. Actually, if any satellite is behind the other, it's SM5 that was pushed out behind SM8. That's what they do with "retired" satellites; push them into a higher orbit to get them out of the way.

You don't have to upgrade to Gen4 (it won't work anywhere S.O.B.). You can still get HN residential service accounts in Mexico for 0.74 meter/1-watt systems using HN7000s Modems only (no DW6000 or even DW7000 modems). These are "VAR" accounts, not directly from HN but through HN VARs (Value Added Resellers). Yes, they're more expensive than the older residential plans but the speeds and the daily data transfer allowances are higher.

VAR Service Plans --- Max Speed Dn/Up --- Dly Xfer Max Dn/Up --- Mo. Fee
Internet Access 100 - 1.0 Mbps/200 Kbps - 375 MB / 50 MB ------- $ 89/mo.
Internet Access 200 - 1.5 Mbps/300 Kbps - 500 MB / 75 MB ------- $149/mo.
Internet Access 300 - 2.0 Mbps/500 Kbps - 1,250MB /100MB ------ $225/mo.

And, yes, you can change sats. But it takes an HN-certified installer working with a Tier II HN Tech to make it happen. As a consumer, you won't get very far.

If HN "pulls the plug" on an account, you'll still have a RECEIVE and TRANSMIT light, just no SYSTEM light. No Receive or Transmit light indicates a mechanical or electrical problem with the system itself, not the account.

Loss of signal in the afternoon is different than loss of service in the afternoon. If you're losing signal in the afternoon then you most likely have something failing with the gear; moisture inside the feedhorn, radio, cables or connectors heating up, or the radio or modem having heat-sensitive failure. Radios can and do fail. They're especially vulnerable in Baja because of the heat.

Damage from lightning - I've seen Many HN systems installed in Baja with no grounding. If the dish isn't properly grounded, it can actually build up a static charge across the dish face, and attract lightning strikes.

You don't have to haul gear north to get it working, but you do need a working system and someone who knows what they're doing.

You can't just slap a modem that was commissioned on one satellite onto a system that's pointed at a different satellite and have it work.

If a radio/feed horn and modem work on one system but not another one pointed on the same satellite, then there's something wrong with the cables or connectors, or the dish pointing is off. Also, power supplies can be bad so make sure you're testing both the modem and power supply as one unit, then swap power supplies to see if you get a different result.

OK that's (more than) enough for now...

[Edited on 8-17-2014 by BCSTech]

Russ - 8-17-2014 at 05:38 AM

I'm a near neighbor of Lynnie but her system is down too. She only has power strength of 20+/- and Jim has been working on it. Also Mario. I believe he has contacted you or is trying to. Any ideas why suddenly my lights have gone out on two modems? How do I readjust the dish without lights? When are you coming to this area? All help is appreciated MUCHO.

Bob and Susan - 8-17-2014 at 06:17 AM

russ...drive your modem to bcstech in the states wherever he is...just do it

get him to call and switch you to satmex6
(there is a building and a tree in the way)

this is your solution

Mario can re-aim the antenna later

drive buddy ...DRIVE

Russ - 8-17-2014 at 06:26 AM

bcstech, Maybe I can have some one take it (the modem) up and mail it to you? and then you could mail it back and someone could bring it back? I have two. could you service both and flag the one to be used? Or... if you have a modem you can set up for me a friend is coming down in a week or two.
russinbaja@mac.com

Pescador - 8-17-2014 at 07:10 AM

Okay, Alan Thompson at BCS TEch is the only one I know of at this point who is working on Hughes Net in the Baja. He is not only very knowledgable, but has first hand knowledge of what is going on in Baja which is very important. Calling Hughes on your own, as Bob Frambes has mentioned several times, is a waste of time and a real frustration. If you sign up with Alan, then he is able to service, repair, and consult, but if you are not one of his clients, then you can hardly expect him to spend the time trying to get your broken system up and going.

During the winter, Bob Henderson, an independent installer, worked with Alan to put in some systems and did a very good job. He installed Lynne Weiser's system and it worked very well up to the time she must have gotten a lighting strike. Now I am working with Alan over the internet to try to find a solution of what is broken so that we can try to fix the system and not have to wait till Sept or October till Bob returns. I do not pretend to be an installer or pretend that I have any but a basic working knowledge of what is going on with any of these systems, but I used to help my friend Wayne Davy who was an installer in our area, Sad to say he passed away and left us helpless. His stepson was very good in helping Wayne but has now taken a good job with Boleo.
So, Alan at BCS, whose main office is in Placerville, Ca, is the man who can get you equipment, knowledge and expertise.

Russ - 8-17-2014 at 07:38 AM

I'll be happy to sign on with Alan when he returns.

BCSTech - 8-18-2014 at 05:43 AM

Quote:
Originally posted by RussAny ideas why suddenly my lights have gone out on two modems? How do I readjust the dish without lights? When are you coming to this area? All help is appreciated MUCHO.
You can't readjust an HN system using the lights. You need a meter, or you could use the meter inside the modem registration screens if you have a helper and walkie talkies and you know what satellite you're looking for.

I'm coming down for a week early September but I'm already booked for San Juanico doing VSAT and cell phone booster installs.
Quote:
Originally posted by Russbcstech, Maybe I can have some one take it (the modem) up and mail it to you? and then you could mail it back and someone could bring it back? I have two. could you service both and flag the one to be used? Or... if you have a modem you can set up for me a friend is coming down in a week or two. russinbaja@mac.com
You shouldn't need to send modems north and south just to test them. Anyone with a working system already pointed at an HN sat should be able to do that. Also, Jose Davila in Loreto may be available to help: Mx cell: 613 111 9779. US # 619 534 6401, Email: josedavilav [- at -] gmail.com

[Edited on 8-18-2014 by BCSTech]

Russ - 8-18-2014 at 06:35 AM

No lights = no install page. That is my first concern now. Nothing comes up. I have done installs before just haven't been the one adjusting the antenna. Is it possible that the antenna moved after the last time it was aimed and that's why I haven't any lights on either modems?

BCSTech - 8-18-2014 at 06:43 AM

You should still be able to get into the install pages if you have a POWER and LAN light lit.

Are you saying you now have 0 lights?

BCS, Hughesnet Tech

CaboSAT - 8-18-2014 at 10:09 AM

If you are having trouble with your Hughesnet system, whether it be lost signal, parts, or your system has lost it's authorization, we can help....U.S.A certified Hughesnet Tech, serving BCS,
These systems must be serviced and installed with qualified tech's using proper equipment to be able to switch satellites etc....we have in stock all parts and supplies to repair any situation. If you would like to book an appointment please call
6241298501, thanks, Lamoyne ( CaboSAT )

Russ - 8-18-2014 at 11:44 AM

Welcome to Nomads Lamoyne! I don't think I could even begin to pronounce that correctly.
Do yo have a tech that services the Mulege area?

CaboSAT - 8-18-2014 at 02:53 PM

Good afternoon Russ, the easiest way to pronounce my name is La-moin
and I am the hughes tech for CaboSAT, here in San Jose del cabo. We have been servicing the lower baja from Cabo to Lapaz, But if we can get a few customers together up in Loreto-Mulege area I would be willing to travel up your way and spend a day or two servicing the area.....and the travel expenses would not be to bad if shared between a few customer's.
Hughes"s has been contacting it's KU customer's and offering to upgrade them too the new KA system, which does not work here. they are really trying to get away from residential 7000 Ku ...if you or anyone else has lost service and have been told they cannot get service again this is not true, We can use your existing equipment as long as the modem is free from any contract we can recommision it and get you up and running again....
Hope your having a great day,
Lamoyne ( CaboSAT, satellite internet & TV )

Russ - 8-18-2014 at 07:22 PM

Thank you for your responses and I'll keep your info with the others I'm collecting and when folks start showing up again we'll see what we want to do as a group or individually.

Pescador - 8-19-2014 at 08:55 AM

Russ, also, when Bob Henderson gets back, he is out of Mulege and did a really top-notch job for Lynne and her system. He is an independent installer and does some work for Baja Satelitte. I will try to send an e-mail to him and find out when he is going to return.

Russ - 8-19-2014 at 09:16 AM

Thanks Jim. I have a feeling there will be a lot of out of luck Hughes customers here in Punta Chivato. So you may mention that to Bob. He may be very busy recommissioning our service and probably would appreciate a heads up.
edit
Or maybe he can get a system up like you have in San Bruno but for Punta Chivato only so we don't have to put up with the slow downs you're having.

[Edited on 8-19-2014 by Russ]

chivatojoe - 8-19-2014 at 12:34 PM

Just got back from Chivato and my system is also down... All lights on except "system" Next door neighbors was also down but a new "radio " was installed and he is now back up. Waited to get back to the states to call Hughes and as expected was a phone roulette mess. Really no help unless I'm at unit on a somewhat iffy cell phone connection to play the 40 to 50 minute game. So a local fixit guy like Wayne used to be would be a BIG help...Lets all hope for the best....

mtnpop - 8-19-2014 at 02:13 PM

not that it might help anyone but I have an HN7000S system that I turned off several years ago... like new everything... I would love to get rid of it sometime and not in the trash.
problem, I don't think Hughesnet will fire it back up now.. and also it is located in central colorado...
we now have a great company thats bouncing internet off radios from mtn to mtn etc... works fantastic... if you can see one of the mtns...
I believe we can pop a signal from Nueve Mulege to Chivato pretty easily..

Russ - 8-19-2014 at 05:14 PM

mtnpop , I'm looking into a system for us here that is similar to what you're talking about. Can you send me any info on that?

BCSTech - 8-20-2014 at 07:18 AM

Well, it turns out I may be in Loreto for a few days between the 9th and 12th. Perhaps my local tech there and I will have some time to come up. I can send down some spare parts.

Pescador - 8-20-2014 at 07:27 AM

What Russ is referring to is someone, say in Mulege, that has a direct sight to the beach at Punta Chivato, can install Infinitum at their house, then with an antenna they shoot the signal to a receiver who also has an antenna on their house at Punta Chivato. But it takes hooking up to Infinitum, through Telmex.

Now comes the rub. Infinitum, through most of the baja, is way oversold and by 2 in the afternoon, speeds slow down to a trickle and some days it is very close to unusable. Telmex is very much aware of the problem but has not chosen to spend somewhere in the neighborhood of $300,000 to fix the problem with the microwave dishes spanning the peninsula. So, at this point, not a lot is gained by doing the switch, as the cost involved in getting the antenna, modems, etc., is pretty pricey.

Baja is such a small market for Hughes net that they are certainly not going to do much to make things better for the few customers they have and for the most part they seem to pretty much want those users to go away.

It was fun to be able to talk to some of the real techie guys who were here as consultants for the Boleo mine. They got so frustrated with the service and availability of internet, which was critical for them, that they ended up putting very expensive and sophisticated systems which, for the most part, are beyond the reach of small groups of people for internet dabbling.

Pescador - 8-20-2014 at 07:31 AM

Quote:
Originally posted by BCSTech
Well, it turns out I may be in Loreto for a few days between the 9th and 12th. Perhaps my local tech there and I will have some time to come up. I can send down some spare parts.


Lynne Weiser wants on that schedule and Russ is almost next door.

[Edited on 8-20-2014 by Pescador]

BCSTech - 8-20-2014 at 07:42 AM

Quote:
Originally posted by PescadorIt was fun to be able to talk to some of the real techie guys who were here as consultants for the Boleo mine. They got so frustrated with the service and availability of internet, which was critical for them, that they ended up putting very expensive and sophisticated systems which, for the most part, are beyond the reach of small groups of people for internet dabbling.
I installed a 1.2 meter V-SAT system there for one of the US contractors. Quite an operation. Had to wear long sleeve shirts, a nylon safety vest, hard hat and steel toed boots in 100° heat for two days. Lost 10 lbs.

Russ - 8-20-2014 at 08:02 AM

There are at least 5 others that will be here by that time and may need your help also. 2 others I can get access to to check their service. By the end of the month there will be more subscribers here.

mtnpop - 8-20-2014 at 10:03 AM

Russ,
I will send a link to your email for the equipment.. we were talking to them last year about a system in our park in town... along with more information.
Interesting that folks still rag on Telemex and infintium internet.... For several years we have used it in town with little problem.... we stream live tv through it along with sometimes more than one computer logged in and can talk on the majicjack with great quality all at the same time... so maybe we are just one of the lucky ones....
about the only spot in Mulege would be from Nueve Mulege if you knew someone that you could use for the base radio.. Bobby at the hotel and i have talked about this some last winter...

BCSTech - 10-4-2014 at 12:04 PM

Sorry, everyone, we were not able to come up to Chivato. I arrived in Loreto on September 05 and was delayed two days in getting to San Juanico because the road north from Insurgentes had been cut by Hurricane Norbert. Our work in SJ went all the way up to the following Sunday the 13th, when we drove back to Loreto so I could catch a plane home that same day, 1 day ahead of Odile.

I won't be back down anytime soon but I mainly handle equipment and account setups only. However, Jose Davila is in Loreto, and I left him with two. complete new 0.74 meter systems. He can take care of any onsite troubleshooting or replacements. Just this damn weather is keeping everybody from going very far right now.

Wait for Bob H to return, or send me an Email if you want Jose's contact info: eldoradosatellite [- at -] G m a i l dot C O M.

Russ - 10-4-2014 at 03:22 PM

I'll be waiting for Bob's return and adventures to Punta Chivato where there are a few of us in need of a good technician.

willyAirstream - 10-4-2014 at 10:03 PM

Russ, check out mtnpops idea, it works all over Colorado. I'm from there too. I set up a system using Telmex, an access point router, and a 6 ft antennae in Cuesta Real last year. The signal was strong from the light house to town. At times there would be 12 hotel guests on at on time, using skype, watching movies, online poker etc etc all with high speed download, no lags, no interruptions. That system costs $400. Wasn't someone from Sr Gecko beaming over to PC? That would be an ideal location.

Russ - 10-5-2014 at 05:41 AM

I've been looking at some sites and got a couple responses. Our problem is 8+ miles of water without a repeater. And a reliable line of site base station with the high speed connection. Please, anyone, post any sites with info on equipment that may help. I have plenty of interested people here.

Bob and Susan - 10-5-2014 at 05:51 AM

im sorry russ but this is the answer for now...

drive the modem north...
take it to a "hughsnet installer" that "understands" your situation and has a acess to a moveable dish
have a "installer" set it there to satmex6
the installer needs access to a phone to call his "secret number"
...pay him...

in PC aim your dish to satmex6
plug it in and it WILL work again

THIS is the ONLY solution right now

don't get confused by people who haven't had this problem

take the modem north...
you would have internet NOW if you had done this "months ago"

willyAirstream - 10-5-2014 at 05:58 AM

I used radiolabs.com and tomshardware.com. There are several ways this could be set up and equipment selection is overwhelming. I would send a drawing to radiolabs for tech assistance. I think Sophia`s teinda, next to gecko, would let you set up the antenna. I have an antenna and could set up a test site on an existing telmex modem, maybe at sr geckos?

Bob and Susan - 10-5-2014 at 07:10 AM

something like that is a temp solution...
what we are using is being shut down piece by piece

it would be nice if telmex would participate but I think the feeling is the outskirts of mulege are "supposed" to be rustic and rural for now...

we need an "investment" from a Mexican "internet/cell" company for a permanent solution

the cost on investment isn't there yet...later we will enter the "real world"

BCSTech - 10-5-2014 at 07:19 AM

Quote:
Originally posted by Bob and Susan
drive the modem north...
take it to a "hughsnet installer" that "understands" your situation and has a acess to a moveable dish. have a "installer" set it there to satmex6
the installer needs access to a phone to call his "secret number"
...pay him...
in PC aim your dish to satmex6 plug it in and it WILL work again
take the modem north...
you would have internet NOW if you had done this "months ago"
Fellas, let me clear up a few things. The modem does not need to come north to be activated or reassigned to another satellite. It can be remotely reassigned, if needed. The modem just needs to be connected on a known, working system somewhere, and that system needs to be pointed to a working HN satellite.

Once the system registration is completed and the modem downloads its encryption keys for its account (SAN and PIN), the modem will then want to be on the satellite where it's been reassigned.

These systems are sensitive to where they're located because there is a timing circuit in the modem that helps it communicate with the satellite. If the timing is not right, the modem won't work well or may not work at all.

Different locations require a slightly different timing setting. If you move a system far enough, about 50 miles or more, the timing usually needs to be "peaked" for the new location by running the Force Range" command.

Finally, I want to dispel the rumor going round that HughesNet is arbitrarily shutting down accounts in Mexico. A couple of people apparently got this notion by talking to HN CSRs or salespeople.

Please keep in mind who you're talking to: These are mainly $2/hr. order takers sitting in cube farms somewhere in the Philippines. They're only minimally trained to sell, troubleshoot or upgrade to the current Gen4 systems. That's all they know. They have never installed an HN system, and they know nothing about the US legacy market, which needs to be maintained to support tens of 1,000s of mobile Ku-band satellite Internet systems.

Also, Ku is used extensively in Alaska, Hawaii and Canada where Gen4 is simply not available. I got a recent, face-to-face confirmation direct from one of HughesNet's senior product managers who assured me that has no reason to terminate support for Ku equipment or accounts.

BCSTech - 10-5-2014 at 07:23 AM

BTW, we're now providing cell-phone booster systems in BCS. If you have any fragment of cell signal outside your house or trailer, these can work to restore cell service, and even EDGE and 3G data service in some areas.

Bob and Susan - 10-5-2014 at 07:26 AM

not true...you "blew off" russ...

russ need to find a service tech that can call-in and restart service

and hughesnet is shutting off service to billing areas to generate calls for repair...
then...the "up-sell" to GEN4

"I got a recent, face-to-face confirmation direct from one of HughesNet's senior product managers who assured me that has no reason to terminate support for Ku equipment or accounts. "

well that guy doesn't know OR he just lied...not unusual with this company

BCSTech - 10-5-2014 at 07:28 AM

Quote:
Originally posted by Bob and Susan
not true...you "blew off" russ...
What do you mean "I blew off Rus?"

BCSTech - 10-5-2014 at 07:34 AM

Quote:
Originally posted by Bob and Susan
and hughesnet is shutting off service to billing areas to generate calls for repair...
then...the "up-sell" to GEN4
Bob, you're a smart guy, and a straight shooter, and you've given people a lot of help on these forums. But this is simply not true.

If it was, I'd be hearing this from many Ku customers both in Mexico and the US, as well as fellow HN dealers/installers.

There is a grain of truth in that the HN CSRs are taught only to upsell to Gen4, but HN is not shutting down accounts to force this.

Bob and Susan - 10-5-2014 at 07:40 AM

well first you were here in sept...didn't assist russ
I guess $$$ talk

second...I have hours of time with installers and hughesnet...and don't think I've talked to everyone

i'm the kind of guy that will travel the entire country to "fix" something

if mexico had a SAT service that worked here I would use that

they ARE "up-selling" at hughesnet...
they use ANY method to talk to you

when the "snowbirds" return to mulege they will see their units don't work
it's just a matter of time

BCSTech - 10-5-2014 at 07:48 AM

Quote:
Originally posted by Bob and Susan
well first you were here in sept...didn't assist russ
I guess $$$ talk
Bob, I was in San Juanico from the next day after Norbert up to the day before Odile. I had no time left to drive up to PC before I caught my flight back North. I live in California now taking care of my parents. I don't think I ever promised anyone I would definitely be in PC, and I certainly wasn't going to extend my stay and try to drive up there after Odile.

Bob and Susan - 10-5-2014 at 08:20 AM

and I understand completely...we had a BAD storm

now...the ball is in russ's court...not yours

he doesn't work and could easily drive to YOU!!!

he COULD be fixed in a few days depending what sat he's on or transponder but you could fix that because YOU know what works and what doesnt

BCSTech - 10-5-2014 at 11:57 AM

BTW, Russ, you can send me an Email if you like and, if your system is connected, I'll send you some questions and try to diagnose from here from your answers what's going on, gratis.

Also, I do have new, spare parts in Loreto I left with Jose Dávila.

baconjr - 10-5-2014 at 02:12 PM

Just had a service tech/dealer from Exide install sat internet. Works great. Talk to me in a month about billing issues. We are south of Ensenada in Bahia Soledad just north of Santo Tomas. The tech told me that the Exide service should be making it further south soon. This is Mexico and 17 miles off the grid so it wasn't a cake walk. Over 3 weeks of miscommunication and installation equipment not functioning but we got it done. Now if Amazon would offer a drone delivery. U2U me if you want more information about the people who installed the equipment.:tumble:

Russ - 10-5-2014 at 02:22 PM

Thanks for the info. But until they get south I think I better not frustrate myself further.
Quote:
Originally posted by baconjr
Just had a service tech/dealer from Exide install sat internet. Works great. Talk to me in a month about billing issues. We are south of Ensenada in Bahia Soledad just north of Santo Tomas. The tech told me that the Exide service should be making it further south soon. This is Mexico and 17 miles off the grid so it wasn't a cake walk. Over 3 weeks of miscommunication and installation equipment not functioning but we got it done. Now if Amazon would offer a drone delivery. U2U me if you want more information about the people who installed the equipment.:tumble:

Russ - 10-5-2014 at 02:38 PM

Alan I sent a U2U

Pescador - 10-5-2014 at 05:07 PM

I hate to get in this fray, but as with lots of things going on down here where I live, there are lots of opinions and he said, she said, kind of things. Kinda like all my Uncles that had garages full of Amway Products.

I have an antenna in San Lucas or San Lucita. We paid to have an Infinitum set up put in at the person's house. That person was willing to allow us to mount a 30 foot antenna, cable and a parabolic dish that shoots the signal to San Bruno where my house is.. I know of 4 systems that are doing this at this point. We have a 20 foot pole mounted on the house in San Bruno to receive the signal. Then it comes in to the house with a wi-fi router. This was a fairly expensive set up and works very well at certain times of the day. Because Infinitum has oversold their bandwidth, speeds slow down badly in the afternoon, probably when the kids get out of school or whatever. Someone suggested that was not accurate and Infinitum is always fast, which is not accurate. I have charted download speeds as well as upload speeds for pretty much at least one year and this is a common problem on the system. I have friends who have the most expensive infinitum system in Santa Rosalia so it is not my connection to the system, but the system in general that is doing this. The person who is in charge of most of the installs in Santa Rosalia indicates that this problem could be fixed with 2-3 hundred Thousand dollars but he did not expect Telmex to start doing that for some time until they receive too many complaints.
I am glad I spent the money and have great speed and service most of the time and it is slightly faster than I had with my Hughes Net system. When people say Infinitum is fast because they can talk on Skype, they are talking about the upload speeds which remain pretty good most of the time, but download can get so slow it becomes very difficult to open a web page or email. For me, I just work around it and do most of my computer things in the morning when speed is very good.
So, my friend who lives at Punta Chivato has decided to stay with Hughes Net and Bob Henderson did a good job installing and setting up the system through Alan and she does not lose speed very much in the afternoons. And her dish did not get blown over in the hurricane like mine did.
I think we are lucky to have Alan working with this situation as he is very sharp and knows what is going on. The old days where we set up a US address and then moved the dish down here are gone and it only makes sense to hook up with his program which has good service and speeds until Infinitum comes up with something. Or you could hope and pray that Telmex will run a digital line out to Punta Chivato. We can not even get one of those in San Bruno. Mulege, San Lucas, and Santa Rosalia are the only ones that have digital phone boxes at this point.

Pescador - 10-6-2014 at 06:54 AM

One other thought. There is a guy from Santa Rosalia who put a dish up on the tower by the Cereso (prison) and has the relay tower in San Bruno. He broadcasts a signal in San Bruno, San Lucas Cove, and places in between. So if someone could get a deal set up with a large dish on a tower in Mulege and broadcast it to Chivato, I am sure there is a very productive and workable business opportunity. I suspect they will need to be well connected politically and able to access a big tower south of Mulege, but it could well happen. The system in San Bruno is actually working pretty well. He did purchase a fairly large bandwidth to do that, but the opportunity is certainly there.

bobh00 - 10-10-2014 at 08:56 AM

I will be in Mulege in about 10 days. Please contact me later this month after I get down. I would like to set down with you and see what we can do about getting you service !!

Bobh00@live.com. 615-104-3634

Russ - 10-10-2014 at 09:35 AM

Thank You

Russ - 10-10-2014 at 03:32 PM

To all: I have been working with Alan by internet. I can't say enough about his patience with me and the time he's put in trying to get my HN back up. If there is a fault in getting HN up for me it is with my inability to follow instructions. We're still working on it. Right now I think I need my antenna tweeked a bit and update the modem software. When Bob returns I'm sure he'll do me right.

BCSTech - 10-15-2014 at 05:41 AM

Sorry I couldn't get you going, Russ.

You hung in there pretty well but it looks like you have a bad radio outside. Bob will get you going when he comes down, and I'll be here as a backstop.

Russ - 10-15-2014 at 01:54 PM

Thanks Alan, I can't believe your patience with me and the many hours we spent e-mailing and trying so many things. I have learned quite a bit from you. I'll keep my patience in check too and wait for Bob. Sometime in the future I'm going to try something like willyAirstream proposed. I think it would be much higher speed than Hughes.

BCSTech - 11-4-2014 at 12:08 PM

Bob Henderson has been running around restoring HughesNet service ever since he came back. Maybe he'll chime in here but, for now, I'll ring his bell.

Out of about 20 systems he's restarted since he came back, it's been mostly just the usual hardware, cable and dish re-pointing issues. He had to replace a couple of bad radios (Russ and others), which is the weakest part on these systems due to Baja heat and moisture. In some cases, he simply reran the modem registrations and they came back up.

Wanted to reassure everyone neither Bob not I have run into any arbitrary HughesNet account shutoffs. Also, there was a wild-ass rumor passed around about a mass shut down that would happen at the end of October. We're here at Nov 4, still able to write up new accounts, and the earth hasn't tipped on its axis.

Russ - 11-5-2014 at 08:29 PM

I don't now why but over the last week in the morning my Hughes has been so slow or won't open pages that I have had to go back to the banda ancha. Sometimes the web acceleration is nonoperational. but mostly it just doesn't work until after 10 am.