BajaNomad

Does Telmex have vacation holds?

Howard - 5-8-2015 at 07:41 AM

Does anyone have personal experience with Telmex regarding "vacation holds?"

I have basic telephone/Internet service for around 380 pesos a month and will not be back to my place for 3-6 months. It's not life changing money that I might have to spend for services during that time but who wants to just throw it away?

Does Telmex have a plan to just suspend service during that time? I will try and call but my Spanish is limited and finding an English speaking rep is hard.

Anyone, anyone?

gnukid - 5-8-2015 at 08:00 AM

Just don't pay and start paying when you come back, they turn it back on right after payment, or pay online before you arrive.

Alm - 5-8-2015 at 11:55 AM

You don't pay, they don't provide. Though, check your contract to make sure they won't close your account and re-assign the number to somebody else and/or charge reconnection fee. There is probably a time limit to those absences.