Originally posted by BMG
May 28 - overstayed my welcome on a street in San Francisco. Left the car parked too long. I had checked on the car and didn't find the normal chalk
mark on the tire so I figured I was good since it was so close to 6PM and the end of the 2 hour parking time limit.
6:30PM - returned to car to find parking ticket under wiper. $65, ouch, but my fault, should have moved the car.
June 8 - mailed in check for $65 in envelope provided.
June 28 - check clears our bank.
July 23 - notice of delinquent parking violation payment arrives. I owe $90. If I don't pay by July 22, I owe $115.
10:45AM - I check website and it says I owe $50 on citation as of July 23. No other information other than the ticket number and amount due.
11AM - call SFMTA, listen to recorded music for 20 minutes, customer rep tells me payment has to be made in "1, 2, or like, 3 days to only pay $65." I
now owe $85 ticket + $25 late fee + $25 late fee - $65 payment received = $70. I ask to speak to supervisor.
11:25AM - transferred to supervisor, listen to recorded music for 15 minutes. Voice mail answers. "Ms ----- is not in, please leave a short message
blah, blah, blah at the tone." Then, "Sorry, the mailbox you reached is full." Dial tone.
11:40AM - call SFMTA, listen to recorded music for 25 minutes, tell customer service rep that I was cut-off on transfer to supervisor. She says the
supervisor is at her desk now and transfers me. Listen to recorded music for 10 minutes. Voice mail answers. "Ms ----- is not in, please leave a short
message blah, blah, blah at the tone." Then, "Sorry, the mailbox you reached is full." Dial tone.
12:15PM - call SFMTA, listen to recorded music for 35 minutes, tell customer service rep that I was cut-off on transfer to supervisor twice. This time
I don't need to listen to the catchy elevator tunes and the supervisor answers right away.
12:50PM - supervisor confirms that I paid the ticket on time and the amount due was $65 as stated on the ticket left on our car. She says they did
receive the check on June 29. Interesting only in that they apparently received the check the day after it cleared our bank account.
"You owe $50. There is a $25 late fee and a $25 out-of-state license fee." I ask her why there is a late fee when she just said it was paid on time.
She says she can can cancel that fee and I only owe $25. I ask about the out-of-state fee. She says, "We needed to check with an out-of-state agency
in order to get your mailing address to send the delinquent notice. I can't cancel that fee." I point out that they didn't need to track me down
because I paid the fine on time. "I can't cancel that fee."
1PM - after a go around with me trying to explain the the out-of-state fee was incurred because of the erroneous delinquent notice and I shouldn't be
responsible for it she says, "I can't cancel that fee, but I'll pass it on to management for review. We'll call you back on Monday."
July 26 - me turning blue holding my breath? |