BajaNomad - sentri revoked

sentri revoked

honda1013 - 3-12-2014 at 12:55 PM

Currently my aunt member enrolled a vehicle into sentri back in oct., it took over six months, she first had a denial notification and then a revoked notification?

Anybody have an experience in getting sentri back? :fire:

DENNIS - 3-12-2014 at 01:24 PM

Quote:

Originally posted by honda1013

Anybody have an experience in getting sentri back? :fire:

Ohhhh Lordy....... wish I could help, but please keep us posted as to the procedure as well as the outcome.

fandango - 3-12-2014 at 02:11 PM

Maybe they revoked the denial.

Please let us know what happens.

bajaguy - 3-12-2014 at 02:21 PM

Go into your Aunt's on-line account and read the messages very carefully......does the notice say her SENTRI card was cancelled???? I believe they send you a letter if they revoke your card

Quote:

Originally posted by honda1013
Currently my aunt member enrolled a vehicle into sentri back in oct., it took over six months, she first had a denial notification and then a revoked notification?

Anybody have an experience in getting sentri back? :fire:

honda1013 - 3-12-2014 at 02:33 PM

It states revoked,

DavidE - 3-12-2014 at 02:51 PM

No reason given?

They probably won't say much over the telephone. If she uses, used the pass frequently it may have been revoked because of a breach of regulations. Learning why should be first on the list of To Do's IMHO

Zapotec - 3-12-2014 at 03:19 PM

My other half didn't realize the wallet had been forgotten at home until it was time to present the sentri card to the agent. So there was no ID, passport, ect. to show the agent. Sentry was consequently revoked!

Hook - 3-12-2014 at 08:47 PM

Quote:

Geez, you make it sound like it's CBP's fault. I highly doubt it.

Have you talked to her about possible reasons WHY it was revoked? Or you dont really care and just want to know how to get one back?

schwlind - 3-13-2014 at 05:41 AM

Quote:

Was the denial (or revoked) for the vehicle or the Sentri card itself?

Ateo - 3-13-2014 at 06:15 AM

Not much to go on here. Vague.

aguachico - 3-13-2014 at 06:31 AM

go to the office. take all your paper work. Be prepared to wait or make an appointment.
Sometimes the revocation is a mistake. You may want your Aunt to come clean with any possible dui's or import infractions.

paul r - 3-13-2014 at 09:59 AM

...just keep leaning forward, don't lie, unless your a dweeb, you'll figure it out... I was told no 3 times...

honda1013 - 3-13-2014 at 11:17 AM

So paul r you got your sentri back?

Apparently the car is unders my cousins name also, so he had issues when he crossed. Since then i was reading one can request what cbp has on file through the foia. :rolleyes:

tjsue - 3-13-2014 at 05:06 PM

You can request information, but you won't get a response. I did that, and never heard back from them. Your best bet is to make an appointment to speak to a supervisor.

honda1013 - 3-13-2014 at 06:44 PM

apparently one can request cbp records trough foia
https://help.cbp.gov/app/answers/detail/a_id/969/~/sentri-el...

[Edited on 3-14-2014 by honda1013]

tjsue - 3-13-2014 at 08:10 PM

Quote:

Originally posted by tjsue
You can request information, but you won't get a response. I did that, and never heard back from them. Your best bet is to make an appointment to speak to a supervisor.

CBP is so backlogged with work, that you'll never hear back from them. I appealed my Sentri denial through my Congresswoman's office, and her assistant said that it takes 6-9 months to get a response from CBP.

Just make an appointment to speak to a supervisor, and you'll get better results.

[Edited on 3-14-2014 by tjsue]

chumlee57 - 3-13-2014 at 09:37 PM

sounds like more to the story than whats explained here. it is important upon receiving your card that you activate it, if you fail to do this online, it will be null & void, just thier policy, double check this simple feature, might be the problem

tjsue - 3-14-2014 at 01:48 PM

Quote:

Originally posted by chumlee57
sounds like more to the story than whats explained here. it is important upon receiving your card that you activate it, if you fail to do this online, it will be null & void, just thier policy, double check this simple feature, might be the problem

.

This might just be it.

DocRey - 3-14-2014 at 02:00 PM

I second that!

bajaguy - 3-14-2014 at 05:01 PM

Quote:

Originally posted by honda1013

............Apparently the car is unders my cousins name also, so he had issues when he crossed.........

The problem may be with the cousin who "had issues when he crossed".........if the cousin's car was added to the aunts account, that may have red flagged the whole file.

If there was some kind of LE/CBP problem with the cousin or the cousin's car, that is pretty much of a SENTRI killer.

baconjr - 3-18-2014 at 05:44 PM

Had a friend who bought a tundra through a dealer and it was rejected because it was used for something bad. He ended going to the ombudsman and eventually got it worked out.

honda1013 - 3-18-2014 at 09:08 PM

Quote:

Originally posted by baconjr
Had a friend who bought a tundra through a dealer and it was rejected because it was used for something bad. He ended going to the ombudsman and eventually got it worked out.

Ombudsman office what is it exactly?

dasubergeek - 3-19-2014 at 09:30 AM

An ombudsman is someone within a government office (in this case, CBP's trusted traveler program) whose job it is to represent your interests and help you get through the system.

tjsue - 3-19-2014 at 09:38 AM

I wrote to the ombudsman's office, and never heard back from them.