i've made reservations over the phone in the past ten or so years and before, they didn't take credit cards but i would always call before traveling
and always had a room. once, i was running late going north and called them and they held my room for me.
i stayed again in 2012 and reserved with a credit card and they kept the room for me but i arrived around 2 p.m..
on june 10 of this year, i made a reservation for two rooms and left a credit card number and were honored with the two rooms i reserved and we
arrived around 2 p.m..
i reserved the same two rooms for august 20 of this year and will hopefully be honored again. as i will call before our trip to verify, i have no
concerns.
in the rooms we had reserved, they have added mini-splits and they kept the room very cool, almost cold as well as ceiling fans.
the only problem i had was the lighting in the room and bathroom was very dim and i will resolve that problem with an extension cord and a clip on
light with a 60 watt light bulb for the bathroom as i need more light for putting in and taking out contact lenses.
i've always eaten at their restaurant for dinner and were always satisfied with their food, service and pricing as well as having a great margarita. i
love their filet and shrimp ! both perfectly cooked.
i am sorry that you had reservation problems.
BIEN SALUD, DA RAT
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