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mtgoat666
Select Nomad
Posts: 18377
Registered: 9-16-2006
Location: San Diego
Member Is Offline
Mood: Hot n spicy
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| Quote: | Originally posted by oxxo
Antonio has kindly sent me a U2U explaining the policy at his Pemex station in El Rosario. Antonio is very good with his customer service responses.
"You see, our Gas Station operations are organized as a "Self Service", which means that every client has to prepay whatever amount they think their
tank will take (like in the States). My attendants are mainly to provide assistance helping with whatever is needed ... perhaps they did not explained
this to you.
Usually every customer just walks to the cashier, pays certain amount, pumps the fuel in their car and then go back to the cashier for change... our
attendants can help you with that if you ask them to."
I don't know of any other self service stations in the Baja. Now that I understand the situation, I'll know what to do next time.
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So the attendants are just scrounging for action when they present themselves as a full service attendant? Self-serve stations should have a sign
that says "self-serve, ignore wanna-be-attendant if you desire self serve"
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bajaandy
Senior Nomad
Posts: 769
Registered: 2-7-2004
Location: North County
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Mood: Adventurous
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You know, the thing about trolls is, if you just ignore them, they go away to another thread. 
Keep up the good work Antonio!
subvert the dominant paradigm
"If you travel with a man, you must either fall out with him or make him your good friend."
JBL Noel
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vivaloha
Nomad
Posts: 140
Registered: 11-12-2007
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Mood: mellow
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Hi Baja Cactus or others - How much is it a night at your joint?
Baja California can be a heaven or hell experience - often the determining factor is your AWARENESS in the moment.
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DianaT
Select Nomad
Posts: 10020
Registered: 12-17-2004
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Baja Cactus,
That is interesting because we have always been treated just like it was a full service station. The attendant fills the tank, takes the money and
brings us change.
If they was the windshield, we tip them---had not idea it was supposed to be self-service. Are the attendants paid and should they be tipped for
pumping gas.
Diane
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Hook
Elite Nomad
Posts: 9010
Registered: 3-13-2004
Location: Sonora
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Mood: Inquisitive
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95% of all problems people have with paying at Pemex stations all over Mexico would be solved if people would just PAY AT THE WINDOW.
Antonio, you are the greatest!
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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| Quote: | Originally posted by vivaloha
Hi Baja Cactus or others - How much is it a night at your joint? |
Only $35 for one of the best motels you will experience... Baja or anywhere else.
Some photos...
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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We prefer upstairs, no walking or stomping noise from above.
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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King size bed with custom, U.S. made, pillow top mattress...
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Huge showers, always hot water, and pressure boosted water supply!
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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| Quote: | Originally posted by mtgoat666
| Quote: | Originally posted by oxxo
Antonio has kindly sent me a U2U explaining the policy at his Pemex station in El Rosario. Antonio is very good with his customer service responses.
"You see, our Gas Station operations are organized as a "Self Service", which means that every client has to prepay whatever amount they think their
tank will take (like in the States). My attendants are mainly to provide assistance helping with whatever is needed ... perhaps they did not explained
this to you.
Usually every customer just walks to the cashier, pays certain amount, pumps the fuel in their car and then go back to the cashier for change... our
attendants can help you with that if you ask them to."
I don't know of any other self service stations in the Baja. Now that I understand the situation, I'll know what to do next time.
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So the attendants are just scrounging for action when they present themselves as a full service attendant? Self-serve stations should have a sign
that says "self-serve, ignore wanna-be-attendant if you desire self serve" |
How do you come up with such a negitive view on most everything? No, if the attendant is wearing a Pemex uniform then he/she is an employee of
Antonio... there to offer assistance to customers... If they offer to fill your tank or take the money to the cashier or wash your windows, or all of
the above, then I think a tip is the right thing to offer. You are in Baja on a vacation afterall... like giving them a buck is going to break you?
Good service should be rewarded and that will encourage more good service from others as well... Don't you think?
Photo of Baja Angel with Antonio's daughter (Lorenia), two years ago at Baja Cactus... Notes the old gravity gas pump in the back ground... from the
old gas staion in El Rosario run by Antonio's family for over 50 years!
[Edited on 11-30-2007 by David K]
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Barry A.
Select Nomad
Posts: 10007
Registered: 11-30-2003
Location: Redding, Northern CA
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Mood: optimistic
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I can remember having to "pay at the window" at the PEMEX station in El Rosario years ago, when it was remodeled------this was probably before Antonio
even owned it. I always thought that it was a great idea, and we had no problems EVER with it.
The only problem I EVER had with the El Rosario PEMEX, and it was many years ago, was the over-zealous window washers------I normally do not use these
"window washers" as they tend to scratch the windshield, due to the dusty conditions-----but it was hard to keep the "window washers" away from the
windows. I would tip them to stay away, and they always looked at me like I was a little insane. 
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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| Quote: | Originally posted by Barry A.
I can remember having to "pay at the window" at the PEMEX station in El Rosario years ago, when it was remodeled------this was probably before Antonio
even owned it. I always thought that it was a great idea, and we had no problems EVER with it.
The only problem I EVER had with the El Rosario PEMEX, and it was many years ago, was the over-zealous window washers------I normally do not use these
"window washers" as they tend to scratch the windshield, due to the dusty conditions-----but it was hard to keep the "window washers" away from the
windows. I would tip them to stay away, and they always looked at me like I was a little insane. |
The station and property next to Espinoza's has been in Antonio's family for a few generations... Do to health issues Antonio's dad took it over from
his uncle... and once Antonio was done with college and ready to assume control over the station and motel, he did... His dad still helps and his
brother does the accounting....
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vacaenbaja
Senior Nomad
Posts: 640
Registered: 4-4-2006
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If I remember correctly the newer Pemex in Constitution has a "pay before you pump feature when they first opened it. I do not know if this is still
true.
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Hook
Elite Nomad
Posts: 9010
Registered: 3-13-2004
Location: Sonora
Member Is Offline
Mood: Inquisitive
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| Quote: | Originally posted by Barry A.
I can remember having to "pay at the window" at the PEMEX station in El Rosario years ago, when it was remodeled------this was probably before Antonio
even owned it. I always thought that it was a great idea, and we had no problems EVER with it.
The only problem I EVER had with the El Rosario PEMEX, and it was many years ago, was the over-zealous window washers------I normally do not use these
"window washers" as they tend to scratch the windshield, due to the dusty conditions-----but it was hard to keep the "window washers" away from the
windows. I would tip them to stay away, and they always looked at me like I was a little insane. |
Barry, I am sure you remember the mute guy (seemed like maybe he had a cleft palette) who was almost impossible to deter from window washing. Mid 90s,
I think.
I usually gave up trying to stop him. Couldn't tell if he understood me or not, even with my Spanglish Sign Language.
[Edited on 11-30-2007 by Hook]
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Jack Swords
Super Nomad
Posts: 1095
Registered: 8-30-2002
Location: Nipomo, CA/La Paz, BCS
Member Is Offline
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Antonio: just got gas at your station 2 days ago. No waiting (Baja 1000 over), helpers asked if I wanted help. Chatted with them about weather etc.
Nice folks. No "deposit", just paid them and they made change. Left a "binder" of mission photographs and locations with Dulce in the office. She
will keep it in her locker. The binder is for the upcoming library. Saw the cabinet for the Baja books. Very nice. We're lucky to have you!
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Barry A.
Select Nomad
Posts: 10007
Registered: 11-30-2003
Location: Redding, Northern CA
Member Is Offline
Mood: optimistic
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Hook------
Now that you mention it, I do remember that guy, and yes he was really persistant, but very friendly as I remember.
I don't believe I EVER went thru El Rosario without topping off at that Pemex------if they had ever shut down I would have been in a heap of trouble,
especially when south-bound. 
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Skipjack Joe
Elite Nomad
Posts: 8084
Registered: 7-12-2004
Location: Bahia Asuncion
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The greater the handicap - the more persistant they become. Cause there's no other way to make a living.
I remember an earlier baja that has changed in that respect. Whenever you pulled up to a hotel someone would insist on carrying your bags to the
doorway. They just wouldn't take a no for an answer. The same was true when you came in with your fish at the beach.
The people of baja are more well off now and less desparate for the tips we give them. And that is a good thing.
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CaboRon
Ultra Nomad
Posts: 3401
Registered: 3-24-2007
Location: The Valley of the Moon
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Mood: Peacefull
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From what I have seen in my short time here in La Paz....
It is not a good place to be handicapped...
This may be true for all of Mexico,,, I wouldn´t know
The sidewalks alone are a huge impediment.
I wish them well.
CaboRon
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
Member Is Offline
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Pizza Hut in Ensenada has wheel chair ramps on each side of the front entrance steps that go up to the wall. The franchise was evidently supplied
with building plans which were handicap friendly but didn't quite make it through the translation stage.
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Paulina
Ultra Nomad
Posts: 3810
Registered: 8-31-2002
Location: BCN
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Barry and Hook,
I remember that guy quite well. He was very pushy about washing windows, even got mad at me the time I pulled in with a new truck with the windshield
too high for him to reach.
I haven't seen him at the station in a while, but he is still around town, at least as of last summer. Maybe Antonio will kindly tell us his name so
that we can use that in greeting him next time we see him.
P<*)))><
\"Well behaved women rarely make history.\" Laurel Thatcher Ulrich
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