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Author: Subject: ATMs/foreign money charges
BajaBruno
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Registered: 9-6-2006
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[*] posted on 9-20-2007 at 03:54 PM


In May my bank local (Bank of Stockton) started charging me a "Cross Border Fee" for ATM withdrawals out fo the country. It was about 1%. I didn't appreciate it and sent them an email. First they said it was a VISA fee. i explained that I was not using the VISA component--just getting cash from the local bank (in France at that time). Then they said no, it was a new bank fee. I explained that I had signed up for the account many years ago as a "no fee" ATM, I had never in the past been charged for ATM use, and they had not notified me of any changes to our contractual relationship, because I would change banks when they did.

The bank then explained that although they would continue charging me, if I reminded them periodically, they would reverse those charges. I have, and they have. This is a privately owned bank with very good customer service. I don't know if you could get away with this at a big public bank.




Christopher Bruno, Elk Grove, CA.
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