MrBillM
Platinum Nomad
Posts: 21656
Registered: 8-20-2003
Location: Out and About
Member Is Offline
Mood: It's a Zip-a-Dee-Doo-Dah Day
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Hotmail Spam Hacking
Got a call this a.m. from an old customer who, against my STRONG advice, continues to use MS Hotmail. His account shutdown by MS (supposedly ?) for
illegal Spam activity.
Doing a quick search, I find that this is "apparently" a different attack from the previous one which took over the account. One site had over 500
complaints in April alone. So far, I don't see any explanations or solutions, but they may be there.
I've been aware that there has been a lot of Hotmail account address spoofing for a long time now, but I'm not sure HOW this relates. Perhaps,
complaints or returns spurred MS to shutdown any suspect accounts rather than this being an actual Hack into the e-mail account. Quien Sabe ?
Heading over to his casa shortly to see what's what.
Any Victims out there ? Any solutions found ?
These are the WORST kind of complaints. Someone IGNORES advice and then EXPECTS you to resolve the problem.
USUALLY, hoping you'll do it for free. Fat chance. It seems the only way to discourage those old customers you can't get rid of is to start charging
them each time.
Doesn't always work, though.
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woody with a view
PITA Nomad
Posts: 15940
Registered: 11-8-2004
Location: Looking at the Coronado Islands
Member Is Offline
Mood: Everchangin'
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so what do you want? asking for opinions when you already have "your" answer....
MS is not your friend, friend....
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MrBillM
Platinum Nomad
Posts: 21656
Registered: 8-20-2003
Location: Out and About
Member Is Offline
Mood: It's a Zip-a-Dee-Doo-Dah Day
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SoWhat WHAT ?
For those who need a little assistance, my only Q was IF anyone here had experienced the problem and what, if any, resolutions were arrived at.
However, Having gone over to my "Friend's" house and looked at his problem, I saw that it was an authentic Lockout from MS. Since they will unlock
the account with authentication, it's obvious that the accounts themselves haven't actually been hacked, but are probably being spoofed to send SPAM.
Unfortunately for HIM, the method for unlocking the account was to send a reset code to his alternate contact addresses. Unfortunate because he
didn't bother to update his contact information over time and the two listed were no longer active. It "may" have been possible for him to contact
them by phone or otherwise. Who Knows or Cares ? Not me.
I said "Looks like you're F--ked. That's what happens when you use a PMS product and, ALSO, when you don't keep info current as I've cautioned in the
past".
Unfortunately for ME, I gave up on the idea of trying to charge him since he felt I hadn't accomplished anything.
Fortunately for ME, he probably won't call again.
SLOWLY, I'm weeding these out.
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wessongroup
Platinum Nomad
Posts: 21152
Registered: 8-9-2009
Location: Mission Viejo
Member Is Offline
Mood: Suicide Hot line ... please hold
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See what happens when you try and be nice.. 
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norte
Super Nomad
Posts: 1163
Registered: 10-8-2008
Member Is Offline
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| Quote: | Originally posted by MrBillM
For those who need a little assistance, my only Q was IF anyone here had experienced the problem and what, if any, resolutions were arrived at.
However, Having gone over to my "Friend's" house and looked at his problem, I saw that it was an authentic Lockout from MS. Since they will unlock
the account with authentication, it's obvious that the accounts themselves haven't actually been hacked, but are probably being spoofed to send SPAM.
Unfortunately for HIM, the method for unlocking the account was to send a reset code to his alternate contact addresses. Unfortunate because he
didn't bother to update his contact information over time and the two listed were no longer active. It "may" have been possible for him to contact
them by phone or otherwise. Who Knows or Cares ? Not me.
I said "Looks like you're F--ked. That's what happens when you use a PMS product and, ALSO, when you don't keep info current as I've cautioned in the
past".
Unfortunately for ME, I gave up on the idea of trying to charge him since he felt I hadn't accomplished anything.
Fortunately for ME, he probably won't call again.
SLOWLY, I'm weeding these out. |
What? and you want this info for free to solve your customers problem? ha sure.....
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Woooosh
Banned
Posts: 5240
Registered: 1-28-2007
Location: Rosarito Beach
Member Is Offline
Mood: Luminescent Waves at Rosarito Beach
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Possible to open a free GMail account, then forward everything through their servers to you?.
\"The only thing necessary for the triumph of evil is for good men to do nothing\"
1961- JFK to Canadian parliament (Edmund Burke)
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