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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
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and DK...you still don't get my point about customer service...
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BajaNomad
Super Administrator
Posts: 4999
Registered: 8-1-2002
Location: San Diego, CA
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Mood: INTP-A
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| Quote: | Originally posted by Bajaboy
If Baja Cactus offers email for reservations, then Antonio should find a way to support his customers. |
While I agree - it's also my opinion that if you receive no reservation confirmation, you should not expect any reservation.
Reality for me at Baja Cactus (currently) is that it requires a phone call.
On a recent trip, we were in BOLA, and decided to head back to Baja Cactus on a particular evening at the "last minute" - and knowing there'd likely
be no room for us if we were to just walk-in, made the effort to use one of the public phones in BOLA (both my cell phones had no service) to call and
reserve a room at Baja Cactus. Easy-peasy with a phone call.
Just sayin'...
When I was young, I admired clever people. Now that I am old, I admire kind people.
– Rabbi Abraham Joshua Heschel
We know we must go back if we live, and we don`t know why.
– John Steinbeck, Log from the Sea of Cortez
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
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| Quote: | Originally posted by BajaNomad
| Quote: | Originally posted by Bajaboy
If Baja Cactus offers email for reservations, then Antonio should find a way to support his customers. |
While I agree - it's also my opinion that if you receive no reservation confirmation, you should not expect any reservation.
Reality for me at Baja Cactus (currently) is that it requires a phone call.
On a recent trip, we were in BOLA, and decided to head back to Baja Cactus on a particular evening at the "last minute" - and knowing there'd likely
be no room for us if we were to just walk-in, made the effort to use one of the public phones in BOLA (both my cell phones had no service) to call and
reserve a room at Baja Cactus. Easy-peasy with a phone call.
Just sayin'...
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Again, not a big deal for us...in the past we always stayed at Baja Cactus...lately, that is not always the case. Now let's talk about customer
acquisition costs....
[Edited on 6-10-2012 by Bajaboy]
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woody with a view
PITA Nomad
Posts: 15939
Registered: 11-8-2004
Location: Looking at the Coronado Islands
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Mood: Everchangin'
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last time down i made a email request that fell on deaf ears. there was one room left when we got there so i don't know if it was mine or not. they
said not. downstairs closest to the road.....noisy, but still a great price!
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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| Quote: | Originally posted by Bajaboy
and DK...you still don't get my point about customer service... |
Zac, his email system has not worked in over a year... maybe two. He provided a USA (San Diego) telephone number for reservations where a real live
person interacts with you (no waiting for an email reply).
I get it just fine, so what is it that is not good?
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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| Quote: | Originally posted by BajaNomad
| Quote: | Originally posted by Bajaboy
If Baja Cactus offers email for reservations, then Antonio should find a way to support his customers. |
While I agree - it's also my opinion that if you receive no reservation confirmation, you should not expect any reservation.
Reality for me at Baja Cactus (currently) is that it requires a phone call.
On a recent trip, we were in BOLA, and decided to head back to Baja Cactus on a particular evening at the "last minute" - and knowing there'd likely
be no room for us if we were to just walk-in, made the effort to use one of the public phones in BOLA (both my cell phones had no service) to call and
reserve a room at Baja Cactus. Easy-peasy with a phone call.
Just sayin'...
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I have no problem understanding it either Doug... thanks for confirming the phone system works best.
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
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| Quote: | Originally posted by David K
| Quote: | Originally posted by Bajaboy
and DK...you still don't get my point about customer service... |
Zac, his email system has not worked in over a year... maybe two. He provided a USA (San Diego) telephone number for reservations where a real live
person interacts with you (no waiting for an email reply).
I get it just fine, so what is it that is not good? |
Here you go again...let's see, when one goes here: http://www.bajacactus.com/ and see an email, one would assume it is a valid email address In addition, there is not a San Diego number listed there. So as I posted prior, you don't get my point about
customer service.
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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You are on Baja Nomad, as is everone else reading this... and his San Diego number was provided here. So any Nomad (including you) has that number.
Yes, I agree about his web page (which has been 'under construction' for 7 years) has not been changed (in 7 years)... IT SHOULDN'T BE THAT WAY!
But, it is...
It will be changed 'MAÑANA (not tomorrow, just not today)... So, until it is... USE THE USA PHONE # to make a reservation. 
Be progressive Zac, don't stick to the old ways that no longer work!! 
Okay amigo!??
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
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| Quote: | Originally posted by David K
Be progressive Zac, don't stick to the old ways that no longer work!!
Okay amigo!?? |
Are you referring to trickle down? I agree with you there....
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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Yah, whatever they call what is happening now...
I feel it is like being 'trickled on' by these enterprise-haters in Washington! Time to wake up from this socialist nightmare that started in 2007
with the change in congress, and get back to what works... Capitalism, Freedom, Prosperity! More people working, paying taxes, buying things... all
can come from dropping the tax rate on business and ending rediculous regulations. That means more money for teachers, fire fighters and cops, too!
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Debra
Super Nomad
Posts: 2101
Registered: 10-31-2002
Location: Port Orchard Wa./Bahia de Los Angeles BC
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Good Grief! Knock it off you guys! The dang system that worked before doesn't work any longer 
Maybe Antionio is trying to work on the Restuarant we have all been asking for?, keep the gas station we all rely on going, Sheesh, really, how many
back and forths about reservations? And how many no-shows does he deal with, not easy in the "out-back" I even was a no-show once, didn't know I
even had a reservation, but, did thanks to DK I did (I was broke down for a week on the road with a 9yr. old and a 4yr. old) when I finally got
there the next day I found out, and the staff had expected me the day before and got on the phone to find us a place, at 10pm, they didn't have to
do that, that was good service, caring, and I once needed money, Antionio came through for me, how's that for service?!
You guys are too funny, or it is getting late, I understand that Zac and DK are friends, Sheesh! Now kiss and make up!
Mean people suck!
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Yes dear!
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
Member Is Offline
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My Understanding Is...
| Quote: | Originally posted by Debra
Good Grief! Knock it off you guys! The dang system that worked before doesn't work any longer
Maybe Antionio is trying to work on the Restuarant we have all been asking for?, keep the gas station we all rely on going, Sheesh, really, how many
back and forths about reservations? And how many no-shows does he deal with, not easy in the "out-back" I even was a no-show once, didn't know I
even had a reservation, but, did thanks to DK I did (I was broke down for a week on the road with a 9yr. old and a 4yr. old) when I finally got
there the next day I found out, and the staff had expected me the day before and got on the phone to find us a place, at 10pm, they didn't have to
do that, that was good service, caring, and I once needed money, Antionio came through for me, how's that for service?!
You guys are too funny, or it is getting late, I understand that Zac and DK are friends, Sheesh! Now kiss and make up! |
Antonio has confided that out of respect for Dona Anita, he won't move forward on a restaurant until after she passes.
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woody with a view
PITA Nomad
Posts: 15939
Registered: 11-8-2004
Location: Looking at the Coronado Islands
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Mood: Everchangin'
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check out the taco stand right at the curve next to the San Jose Mercado or the Birriaria Nuevo Uruapan next to tacos mision.
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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Things may have changed, but for the years I have known and talked with Antonio, he never desired to build a restaurant. Instead, he planned a taco/
burrito counter inside his future mini mart (to be built between the Pemex and motel. He also planned a Baja Book Library, which we have (Nomads)
already donated many books and magazines for. None of us counted on the big drop in tourism, that naturally has delayed these expensive projects.
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
Member Is Offline
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| Quote: | Originally posted by David K
Things may have changed, but for the years I have known and talked with Antonio, he never desired to build a restaurant. Instead, he planned a taco/
burrito counter inside his future mini mart (to be built between the Pemex and motel. He also planned a Baja Book Library, which we have (Nomads)
already donated many books and magazines for. None of us counted on the big drop in tourism, that naturally has delayed these expensive projects.
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yes, DK, things have changed...you can no longer make a reservation via email
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Great... I think you've GOT IT!
Happy Times
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