oladulce
Super Nomad
Posts: 1625
Registered: 5-30-2005
Location: bcs
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Hughesnet and VSAT?
Anybody else who's on SatMex5 had problems with their Hughesnet for the past couple of weeks? Web pages won't load or it spins so long it never
connects and comes up with "Unable to connect to server" messages.
We changed connectors, checked cables, antenna alignment and modem stuff with no results. We're definitely not FAP'd because we can't connect enough
to have exceeded our bandwidth. The intermittent service makes it pretty much worthless. A couple of neighbors have reported the same symptoms with
their Hughes- just wondering how wide spread it is?
We contacted the Hughesnet dealer to upgrade to a Business level service plan which would mean we'd be switched to SatMex6 (and maybe Hughes doesn't
load that one up with so many customers?). But he recommended not switching right now because Hughes is having problems with SatMex6 satellite and his
"business plan" customers are reporting problems.
First Starband, and now Hughes... Currently researching vsat... $$$ yikes!
Anybody have vsat internet?
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Bajajorge
Ultra Nomad
Posts: 2604
Registered: 10-13-2005
Location: Topaz Lake, NV/San Felipe
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Maybe it's the solar storms etc.
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Russ
Elite Nomad
Posts: 6742
Registered: 7-4-2004
Location: Punta Chivato
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There are a few people here that have been having intermittent service the last month. I had been having problems for over a month, called India and
they were no help and asked to speak to an American and they refused. Finally I had to call our local tech, Mario, he checked out things and decided
that it was the modem. Ray, my friend from Dolphin Cove just gave me a new modem. And sure enough I'm back on. Mostly without interruptions. Good Luck
I know your frustrations.
Bahia Concepcion where life starts...given a chance!
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oladulce
Super Nomad
Posts: 1625
Registered: 5-30-2005
Location: bcs
Member Is Offline
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Glad you're up and running Russ. Our equipment is only 5 months old but bajasatellite did a tune up and tweaked a couple of settings on our modem
although it hasn't seemed to make a difference.
I haven't heard good things about Hughes' tech support so I haven't attempted calling them on the satellite phone yet. Probably be $30-50 minimum for
the call, which would be worth it if it accomplishes something.
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Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
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When they have serious storms in Hershey, Pennsylvania, the service will show some interruptions and problems. I hear lots of complaints about Hughes
but it still may be the best for those people who live out of the city.
I have friends who spent $2,000 hooking up and setting up a system with Telmex, and when they added another receiver dish in the area, it all went
down and no-one has been able to fix it as of yet.
So, it is better than dial up.
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larryC
Super Nomad
Posts: 1499
Registered: 8-11-2008
Location: BoLA
Member Is Offline
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| Quote: | Originally posted by oladulce
Anybody else who's on SatMex5 had problems with their Hughesnet for the past couple of weeks? Web pages won't load or it spins so long it never
connects and comes up with "Unable to connect to server" messages.
We changed connectors, checked cables, antenna alignment and modem stuff with no results. We're definitely not FAP'd because we can't connect enough
to have exceeded our bandwidth. The intermittent service makes it pretty much worthless. A couple of neighbors have reported the same symptoms with
their Hughes- just wondering how wide spread it is?
We contacted the Hughesnet dealer to upgrade to a Business level service plan which would mean we'd be switched to SatMex6 (and maybe Hughes doesn't
load that one up with so many customers?). But he recommended not switching right now because Hughes is having problems with SatMex6 satellite and his
"business plan" customers are reporting problems.
First Starband, and now Hughes... Currently researching vsat... $$$ yikes!
Anybody have vsat internet? |
What are you referring to when you say "vsat"? In starband lingo vsat means "very small aperature terminal". Which basically means a residential sat
service. Are you looking into another service provider? The only one I know of is "wild blue" which uses spot beam technology and would not work where
you want to use it.
Larry
PS: The dish I got from you works great, I increased from a 7 EBno to an 11 EBno. No more rain fade, not that we get that much rain here.
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oladulce
Super Nomad
Posts: 1625
Registered: 5-30-2005
Location: bcs
Member Is Offline
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Glad you're able to put the dish to good use Larry.
I didn't realize "vsat" was a generic term, sorry for the confusion. We're researching "commercial grade" satellite internet. Per the websites: "VSAT
systems use more powerful commercial equipment, and limit the number of subscribers per channel to ensure greater availability and stability."
They offer multiple service levels and tiers. You can pay more to increase your speed or increase your amount of data or both.
This one looks interesting and covers Mexico and Central america: Skycasters
Bajasatellite offers a VSAT service also and we're going to ask him more about it. http://www.bajasatellite.com/VSAT-satellite-internet-systems...
We don't need the ability to send and receive huge amounts data but we do need something more reliable. The service plans and equipment aren't cheap,
but we need reliability. The ability to use VOIP and maybe watch an online video clip would be a bonus.
We're still researching to learn more about it.
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Bob and Susan
Elite Nomad
Posts: 8813
Registered: 8-20-2003
Location: Mulege BCS on the BAY
Member Is Offline
Mood: Full Time Residents
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do not get extra services...the speed is the same
do you have the website to see if you are faped
are you green
or yellow or RED
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fishsticker
Junior Nomad
Posts: 74
Registered: 8-23-2008
Member Is Offline
Mood: Margarita Time
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A few months ago I had the same problem with my Hughes system working slow . I spent many hrs talking to tech support with no solution. Bob &
Susan sugested I tweak my signal a little higher and I have not had any problems since. Thank you Bob & Susan.
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oladulce
Super Nomad
Posts: 1625
Registered: 5-30-2005
Location: bcs
Member Is Offline
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| Quote: | Originally posted by Bob and Susan
do not get extra services...the speed is the same
are you green
or yellow or RED |
Got the Hughes Status meter on the desktop and we're never out of the green.
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larryC
Super Nomad
Posts: 1499
Registered: 8-11-2008
Location: BoLA
Member Is Offline
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Just had a neighbor ask me if I knew of anyone that wanted a Hughes system. Free to a good home. So if anyone wants it I'll try to get and save it for
you. It is here in BoLA.
Larry
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