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paranewbi
Senior Nomad
Posts: 913
Registered: 4-15-2011
Location: San diego
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Call the number provided for help with your seat choice or other questions if you are having problems figuring out their system...they have always
been gracious and ready to straighten out any problems I have had with the online system. They speak perfect english and never make you feel rushed
in getting their answers to any and all questions you have 
They can reserve your seats, make changes to tickets, and probably guide you to a way in seeking the information you need on cancellations/ontime
flights.
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paranewbi
Senior Nomad
Posts: 913
Registered: 4-15-2011
Location: San diego
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http://www.volaris.mx/en/get-know-volaris/contact-us/
Sales, complaints and comments 24 hrs a day, 365 days a year
Sales Mexico 01 800 122 8000
Sales USA 1 866 988 3527
Customer Service, Information and Itinerary changes (55) 1102 8000
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dtutko1
Nomad
Posts: 341
Registered: 8-26-2009
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We flew into TIJ 12/20/2012 and the border wait at Otay for walking thru was 1 1/2 hrs @ 5pm. After our rez was made the flight times changed and
Volaris emailed the changes, also emails from them on advanced checkin and shuttle info.
Dorado Don
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mrfatboy
Nomad
Posts: 478
Registered: 4-17-2008
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I just scored a $285 RT ticket from tij-cun using the volaris iphone app. That same flight now does not show up in the iphone app at all at any
price. However, if I go online it is available for $377. I'm playing volaris roulette and wait until midweek to see if that price drops lower.
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Kalypso
Nomad
Posts: 147
Registered: 5-17-2011
Location: San Diego
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| Quote: | Originally posted by mrfatboy
| Quote: | Originally posted by mrfatboy
I just noticed that the flight I'm looking at is $15pp cheaper if I use the iphone volaris app. Strange. |
I'm just going to be bringing carry ons. I will check in and print my ticket before I get there. Will I have still wait in long lines or just go
straight to gate? |
Volaris used to have what they called the "Fila Rapida" for passengers who had done on-line check-in. Friends who flew TIJ/OXA at Christmas reported
there was no longer a Fila Rapida at TIJ. They also said there was one, snaking long line of 300+ people checking in for all flights. They were on the
1:30 am flight to Oaxaca. That was in December for Christmas when everyone is traveling, now that the holidays are past, the Fila Rapida may have
returned at TIJ.
In any event, allow yourself more time than you think you'll need. I've flown out of TIJ numerous times and it's always an adventure  . You should probably also think about paying the extra few dollars to pick your seat
assignments at the time you buy your ticket. If you do this, and the seat prints out on your boarding pass when you do on-line check-in, you *should*
be able to go directly to the gate. Flying out of TIJ is *almost* like flying out of an airport in the U.S., but not quite. If you do go directly
through security to the gate, I'd make it a point to double check with the gate agents prior to the flight boarding just to make sure the flight
manifest shows you as checked in.
Volaris also recently drastically reduced the weight limit for checked baggage. They are currently offering a special deal to purchase extra weight.
It's $24 to pruchase the extra weight in advance vs. the $100 they'd charge you at check-in if a bag is overweight. You're traveling light, so this
probably isn't an issue, but it is a major change in their policy that has peeed off a lot of fliers.
Just go for it. Volaris has lots of funky rules now, and checking in in TIJ can be a hassel because it's kind of chaotic (by American standards and
expectations), but I've always had good flights. I think (but not 100% sure) Interjet also flies the TIJ/CUN route, you might want to check them as
well.
[Edited on 1-13-2013 by Kalypso]
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jeffg
Nomad
Posts: 175
Registered: 11-25-2004
Location: Vista, CA
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If you wait until you do the online check-in you can book your seats then at no cost. I've never had any problem waiting to getting seat assignments,
even on flights that ended up being full. Print your boarding passes, then if you can go straight to the gate. If you ASK a Volaris rep in the
check-in area they'll likely tell you to stand in line to check in, so don't ask. Careful what you have in your carry-on, any kind of scissors or
similar things you'll have to leave behind.
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danaeb
Senior Nomad
Posts: 991
Registered: 11-13-2006
Location: San Diego; El Centenario
Member Is Offline
Mood: groovy
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| Quote: | Originally posted by mrfatboy
I just scored a $285 RT ticket from tij-cun using the volaris iphone app. That same flight now does not show up in the iphone app at all at any
price. However, if I go online it is available for $377. I'm playing volaris roulette and wait until midweek to see if that price drops lower.
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When you say you "scored" a ticket, did you purchase it? If yes, then any price reductions you might see next week would probably not offset the
charge to change the ticket you purchased. If you're happy with the price, I'd stick with it, unless you like roulette odds. $285 RT from TIJ-CUN
sounds like a great price. For future reference, you can use the Southwest Airlines website to search for and book your Volaris flights. They have
been code-sharing for about a year.
Experience enables you to recognize a mistake every time you repeat it.
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mrfatboy
Nomad
Posts: 478
Registered: 4-17-2008
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Yes. I bought the $285 ticket. It's a fantastic price. I still need another one for my wife. US flights are about $650 to $750+. Last week when I
started Volatis was even $430.
How do you book volaris flights on the southwest? I can only look up US cities?
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Kalypso
Nomad
Posts: 147
Registered: 5-17-2011
Location: San Diego
Member Is Offline
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| Quote: | Originally posted by mrfatboy
How do you book volaris flights on the southwest? I can only look up US cities? |
In the flight search box just type in the name of the Mexican city from which you are departing or the airport code and a skinny little drop down will
show the airport. Click on it to autofill the departure city. Then do the same thing with the Mexican city to which you are flying. Enter your dates
as usual then press serach. It takes it a minute or two, but if Volaris flies the route, then all the available Volaris flights will pop up in the
usual Southwest format.
So in your case, on the SWA web site, just type Tijuana into the departure city box and Cancun into the arrival city box, enter your dates and search.
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mrfatboy
Nomad
Posts: 478
Registered: 4-17-2008
Member Is Offline
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Is anybody a member of the Volaris Vclub and is it worth it? From what I understand it costs $49 for a years membership for one person another $29
person for up to 6 family members.
Volaris says being a member gets you first dibs on promotions however it's a crap shoot if there is a promotion for the specific flight you are
taking.
Thoughts?
| Quote: |
In the flight search box just type in the name of the Mexican city from which you are departing or the airport code and a skinny little drop down will
show the airport. Click on it to autofill the departure city. Then do the same thing with the Mexican city to which you are flying. Enter your dates
as usual then press serach. It takes it a minute or two, but if Volaris flies the route, then all the available Volaris flights will pop up in the
usual Southwest format. So in your case, on the SWA web site, just type Tijuana into the departure city box and Cancun into the arrival city box,
enter your dates and search.
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BTW, The southwest mobile site as viewed on a smartphone will not allow you to input mexican cities. US only. Tijuana worked fine in a normal
computer browser.
[Edited on 1-16-2013 by mrfatboy]
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mrfatboy
Nomad
Posts: 478
Registered: 4-17-2008
Member Is Offline
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Well, my Volaris TIJ - Cun ticket hunt is over. I now have my two tickets to Cancun. One for $286 and another for $313. I wanted to see if I could
get another $286 but my wife thought she might be sitting on the wing if I waited any longer.
I have flown many airlines around the world but I have never seen so many flight price differences in my life. Prices were changing about twice a day
and it depended on what your were using to book(iphone app, volaris.com, southwest.com)
I booked my $286 ticket on my iphone(volaris app). After that, the flight never showed back up. The Volaris website went up to $404 yesterday then
back down to $377 this morning. I checked Southwest and the same ticket was $313. Booked it! Crazy.
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