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dtutko1
Nomad
Posts: 341
Registered: 8-26-2009
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Baja Cactus Pemex
On our return to the US from BCS on 4/3/2013 I gassed up at the Baja Cactus Pemex. I attempted to use my Visa, but after running the card the
attendant showed me the credit card reader that the charge was rejected. I then paid in cash w/o asking for a receipt. When I return to a
computer/internet I find that the charge appears on my Visa statement. The bank wants a cash receipt and recommends that I call the establishment and
explain the problem. I have the phone number of Baja Cactus, but I'm concerned that when I call there will be no one there to speak English. Does
anyone have experience with this type of problem or have a name on a person at Baja Cactus that speaks English?
Dorado Don
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BajaBlanca
Select Nomad
Posts: 13243
Registered: 10-28-2008
Location: La Bocana, BCS
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Whoa! What a shame....the owner Antonio, is a bajanomader
David K will surely have his phone number (he speaks fluent English).
I suggest a U2U.
And I have no doubt it will be handled pronto.
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David K
Honored Nomad
Posts: 65411
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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You say you have the number... so call and ask for Antonio saying my importante.
[Edited on 4-19-2013 by David K] muy not my.
[Edited on 4-19-2013 by David K]
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dtutko1
Nomad
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Thanks David
Dorado Don
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David K
Honored Nomad
Posts: 65411
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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If that still fail, I can u2u his cell since I think this is an urgent matter he would want to fix asap.
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DavidE
Ultra Nomad
Posts: 3814
Registered: 12-1-2003
Location: Baja California México
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Mood: 'At home we demand facts and get them. In Mexico one subsists on rumor and never demands anything.' Charles Flandrau,
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"He pagado dos veces por una compra de gasolina"
ey pah-GAH-doe dose vayses pore oona KOHM-prah de gas-o-LEEN-ah
This is why I DO NOT use a card anywhere remote except in an area where I can immediately return if I see an overcharge on my billing.
Gasolineras are gas stations, PEMEX, asking a Mexicano for a PEMEX will get you directed to the nearest refinery or tank farm.
A Lot To See And A Lot To Do
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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Don....Was that a debit card? Normally with a credit card transaction, they will immediatly cancel the transaction pending investigation.
Just another reason to avoid using a US bank debit card, Visa or otherwise, outside of an ATM.
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dtutko1
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Posts: 341
Registered: 8-26-2009
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Dennis
It was a credit card. My experience is that if it were an American Express card the charge would have been reversed pending an investigation, but w/a
Visa (especially w/B of A) they want me to solve the issue w/ the business.
Dorado Don
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Skipjack Joe
Elite Nomad
Posts: 8088
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Location: Bahia Asuncion
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It's a good thing you checked your bills. I've had occurences like that and always assume that I wont be double charged. Good lesson.
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TMW
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Registered: 9-1-2003
Location: Bakersfield, CA
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I have a BofA visa and when I've disputed the charge they took care of it.
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bajajudy
Elite Nomad
Posts: 6886
Registered: 10-4-2004
Location: San Jose del Cabo,BCS
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| Quote: | Originally posted by TW
I have a BofA visa and when I've disputed the charge they took care of it. |
Me too
Call back maybe the next person will help you.
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DianaT
Select Nomad
Posts: 10020
Registered: 12-17-2004
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| Quote: | Originally posted by bajajudy
| Quote: | Originally posted by TW
I have a BofA visa and when I've disputed the charge they took care of it. |
Me too
Call back maybe the next person will help you. |
Ask to speak to a supervisor --- that often works real well.
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ligui
Senior Nomad
Posts: 884
Registered: 2-9-2008
Location: Fraser co.
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Mood: love Baja !
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Did Antonio and you ever hook up and talk about what happened ? I stop there on my way thru and wanted to hear how they deal with this.
Thanks 
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
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Bought gas there last Monday. Antonio was stocking the snack machine.
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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| Quote: | Originally posted by Bajahowodd
Bought gas there last Monday. Antonio was stocking the snack machine.
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Why don't you give us a trip report and stick around for a while? 
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mtgoat666
Platinum Nomad
Posts: 20383
Registered: 9-16-2006
Location: San Diego
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Mood: Hot n spicy
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| Quote: | Originally posted by dtutko1
Baja Cactus Pemex |
WHY is this the most-discussed Pemex in the entire Baja penninsula?
There are other Pemexes a pretty short distance north of El Rosario,... I usually fill up on south side of San Quintin and only stop for food in El
Rosario (at that yummy place next to policia, across street from baseball field, what's it called?)
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rts551
Elite Nomad
Posts: 6700
Registered: 9-5-2003
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its called nomad advertising
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Whale-ista
Super Nomad
Posts: 2009
Registered: 2-18-2013
Location: San Diego
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Mood: Sunny with chance of whales
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Good information here to avoid future problems with debit or credit cards.,I try to use cash when travelling To avoid these situations.
Which Pemex is this?
In all my Years of traveling Baja I've only been ripped off at a Pemex station one time, in Guerrero Negro. The attendants greeted me and started
talking before they filled my tank on a small four-wheel-drive station wagon. the tank only held 12 gallons. When they stopped pumping and asked me
for payment I realized they had managed to put 16 gallons in a 12 gallon tank.
When I pointed out that was impossible they just shrugged and insisted I owed them the full amount.
I then realized they had distracted me so I wouldn't notice they hadn't cleared the pump From the previous sale before putting gas in my car.
It was only a few dollars but I still remember it nearly 20 years later. I'll never go back to that Pemex station again.
\"Probably the airplanes will bring week-enders from Los Angeles before long, and the beautiful poor bedraggled old town will bloom with a
Floridian ugliness.\" (John Steinbeck, 1940, discussing the future of La Paz, BCS, Mexico)
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David K
Honored Nomad
Posts: 65411
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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1) Baja Cactus Pemex has honest pumps.
2) Baja Cactus Pemex is owned by a Baja Nomad who provides travel assistance and is bi-lingual and goes out of his way to help those in need, even if
they are not customers.
3) Baja Cactus Pemex remains the final Pemex station before a nearly 200 mile 'dry' stretch to the next Pemex at Villa Jesus Maria or Bahia de los
Angeles.
4) While competitive newbies to Pemex are adding stations south of San Quintin, it is still over 20 miles to El Rosario, and that is 1-2 gallons for
most of us... and Antonio's family has been selling gasoline in El Rosario for decades, so I am in favor of some loyalty to the pioneers of Baja
travel service providers.
'Baja Cactus' Gasoline in 1956 (Mama Espinoza's is down the road, as it is today, but without the gasoline station anymore):
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Whale-ista
Super Nomad
Posts: 2009
Registered: 2-18-2013
Location: San Diego
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Mood: Sunny with chance of whales
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| Quote: | Originally posted by David K
1) Baja Cactus Pemex has honest pumps.
2) Baja Cactus Pemex is owned by a Baja Nomad who provides travel assistance and is bi-lingual and goes out of his way to help those in need, even if
they are not customers.
3) Baja Cactus Pemex remains the final Pemex station before a nearly 200 mile 'dry' stretch to the next Pemex at Villa Jesus Maria or Bahia de los
Angeles.
4) While competitive newbies to Pemex are adding stations south of San Quintin, it is still over 20 miles to El Rosario, and that is 1-2 gallons for
most of us... and Antonio's family has been selling gasoline in El Rosario for decades, so I am in favor of some loyalty to the pioneers of Baja
travel service providers.
'Baja Cactus' Gasoline in 1956 (Mama Espinoza's is down the road, as it is today, but without the gasoline station anymore):
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Thanks David. I wasn't casting aspersions on this gas station. When I came back in March and stopped there it was probably the nicest Pemex I've been
in. Even my travel companion commented on the luxurious restrooms.
I remember the attendants and they were very polite and definitely honest. Let's hope this is mixup is just an honest mistake.
\"Probably the airplanes will bring week-enders from Los Angeles before long, and the beautiful poor bedraggled old town will bloom with a
Floridian ugliness.\" (John Steinbeck, 1940, discussing the future of La Paz, BCS, Mexico)
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