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Author: Subject: Cleaning fees on rentals...normal???
baja829
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[*] posted on 5-19-2007 at 01:36 AM


Shari, we have a beach front rental, South of San Felipe. It's a fairly new, extremely clean, fully furnished, "just bring your food & clothes" 1 bedroom apartment with palapa & large sleeping deck. Rental is $85 per night with a ----$30 cleaning fee---, regardless of number of persons or number of nights. I've had no problem renting it this way, nor complaints about the fee and many of our guests are regulars.

Many others charge a fee and not a deposit. Not one person has ever broken or trashed anything. Most just don't clean kitchen on last day - stove dishes, food in frig. etc., and of course, it's not expected. As someone said, it must be cleaned whether someone stays a day or a month. Incidentally, $30 doesn't cover the cost of cleaning if I have someone else do it -- that runs about $45+ in our area. If I do it, and sometimes I do on a quick turnaround, there's still sheets, blankets, lots of towels etc. to wash and dry (water is trucked in and $25 for each load -- generator runs for washing machine and dryer, as we are all solar.

I started out without the fee, but when I started renting it 2 and 3 times a week, it became more costly. I didn't think it fair to raise the rates for everyone, so I started the fee. You just need to work out what is best for your situation. We only have 1 rental unit, it's not like checking into a hotel or condo, where they have service staff. Good luck in your "new business" and expect to meet lots of great and interesting people, but most of all, have fun!
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[*] posted on 5-19-2007 at 06:23 AM


shari

NO cleaning fee for vacationers...that IS greed:(
only "LOW END" "NO class" places charge for little items like cleaning

make the vacationer feel comfortable...and
you have obviously done that in the past....

rentals are a BUSUINESS and you MUST build in normal wear and tear and minor damage AND cleaning into the price.

renters DO NOT treat rentals like they would their own property (no matter what thet tell you) and you need to expect some damage and CLEANING...

major damage can be charged as needed:O

raise the price!!!:light:
it's ALL about the BUSINESS!!!

cleaning deposits are taked in the USA on month to month rentals...
make sure the deposit is not EXACTLY the same as the rent so the renter cannot come back and say the money was for the last months rent...
-----
that's my 2 cents and i'm prepared for punishment:lol:




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[*] posted on 5-19-2007 at 08:00 PM


Wow, quite a range of comments...hmmm..lots to think about. Muchas gracias todos for your valuable input. I had never heard of a cleaning fee before so I was just curious. I'm thinking a key/damage deposit is a good plan. Problem is we don't take credit cards here so cant charge them on those. But boy it sure takes a long time to wash all that bedding and towels etc. as well as clean the house whether they stay a night or a week. Probably raising the price would be a good plan too...I'll meditate on it a bit......thanks again everyone.



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[*] posted on 5-19-2007 at 08:19 PM


Quote:
Originally posted by Bedman
If I remember correctly (Ferna correct me if I'm wrong) FDT has managed a major hotel in Ensenada and knows what he's talking about.

I would not be put off by a refundable cleaning deposit in any way at all. I would expect it.

Bedman

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[*] posted on 5-21-2007 at 08:01 PM


mamma...a cleaning deposit scares of a bunc hof people...here at the hotel we ask fo ra 10 dll. deposit for remote, keys and any other stuf that can be taken even though the guests get it bakc the next day or when they leave they always seem to be bothered by such a thing and it seems to offend them and make them do the "oh i am not going to take anything" even if it's just the rules...we don't like asking for it but it's necesary here at least because people have taken towels, blankets, pillows, even light bulbs!!!!!!!!!!!! so...if you want to make friends as well as buisness i'd say no to the cleaning fee...and just try to make it clear in a.....nice way that it's hard work for you alone to clean it if they make it really dirty...if you throw that point out there alot of people i'm sure would respect that!!.... but that's just me...what do you think nomads....????????



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[*] posted on 5-21-2007 at 08:25 PM


Want to see a class act business in Baja? Go stay at Baja Cactus... no key deposit, no security deposit, etc. Just a nice big room, great shower, friendly staff... Now, if they don't know you are a Nomad, then I think they hold onto your ID until you check out or pay any phone bill.

However, a bed and breakfast is not a motel... it should be more like a place for friends... ??




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[*] posted on 5-21-2007 at 09:50 PM


Quote:
Originally posted by shari
Wow, quite a range of comments...hmmm..lots to think about. Muchas gracias todos for your valuable input. I had never heard of a cleaning fee before so I was just curious. I'm thinking a key/damage deposit is a good plan. Problem is we don't take credit cards here so cant charge them on those. But boy it sure takes a long time to wash all that bedding and towels etc. as well as clean the house whether they stay a night or a week. Probably raising the price would be a good plan too...I'll meditate on it a bit......thanks again everyone.


Shari-

I am against the cleaning deposit. Cleaning is a cost of business and should be incorporated into the price. If you find that your margins are too slim with one night rentals, require a minimum X night's stay. Or charge less per day for longer stays. A refundable cleaning/damage deposit is okay but not a cleaning fee.

Can you imagine paying a cleaning fee at a restaurant....? I mean it costs the same amount of money to clean up after a table of one as it does for a table of four....


Zac




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[*] posted on 5-22-2007 at 01:37 AM


Hmmmm....?? Cleaning fee at a restaurant? Ohh......You mean like the 20% gratuity that some restaurants charge without your permission when you have a party? Or the standard 15% to 20% tip you leave?

Just pokin at you Zac

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[*] posted on 5-22-2007 at 03:39 AM


Cleaning fee? I would not stay....add it to the price of rental and go with the flow. Have you had any real problems yet? Refundable security deposit from people you don't know? No problem there

Laundry, part of the gig, unless you want people to bring their own towels and linen? Not a good idea when you're that far off the grid.

Cleaning fee in Ascuncion, not a good idea Shari. cap'n g




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[*] posted on 5-22-2007 at 03:59 AM


Shari,

Do a Google Search:

Mexican Beach Rentals Cleaning Fees

Or:

Oregon Beach Rentals Cleaning Fees

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[*] posted on 5-22-2007 at 06:13 AM


SiReNiTa...
you are "in the business" and see the reactions...

this job is grooming you for the future...excellent:light:

David
We stayed at the Catus in El Rosario....

they took my license...
no problem but...
I leave kinda early and ...
it was fr--kin cold

but...
to get my license back the office guy had to "check" the room
6 minutes...i timed him

i felt "offended" at first because i thought i was targeted
(i am kinda ULGY):biggrin:
as other places there don't do that...

but I accept it as their policy...now
i wish they had told me what they do when i checked in
then... i would have been prepared

i wouldn't know how to explaine that diplomaticly
to someone renting a motel room
"we check ALL rooms before you leave because you renters STEAL"???:?:

i do relize their spot ...
tough business...overnite rentals on the hwy

next time i will know

just wait until the FIRST person STEALS their bathrobe from ME!!!:O
i'll probably drive up the coast "looking for them"!!!:lol:




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[*] posted on 5-22-2007 at 07:46 AM


Thanks again for all your responses...I really appreciate the input...OK...no cleaning fee....just nice fluffy towels, good shampoo, comp ear plugs in case the waves bother you...candles, beer in the fridge...no wait a minute...maybe I'll have to raise the price then....:o



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[*] posted on 5-22-2007 at 09:51 AM


Hi, Shari. We have a rental in Rosarito Beach, and there it's normal to charge a separate cleaning fee for a condo rental, and normally there is a two or three night minimum. For those who rent only a bedroom with bath, the cleaning fee is included in the way they price the rental and not mentioned separately.

(By the way, we still smile a lot when we think of Guerro Negro.)

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[*] posted on 5-22-2007 at 11:03 AM


Shari -----

What you should do to maximise good will is to give away the rooms, no rent, and charge a big cleaning deposit. If guests think they're getting something for nothing, they're yours forever.
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[*] posted on 5-22-2007 at 12:14 PM


hi, Shari, I found the thread, see your u2u for my full message.

glad you've decided against cleaning fees. or published ones. build it in, have value for rates, and they will come. me, too. hope to check in with you some day. of course, like everyone else who thinks they will make a little money doing a little business on the side, it's a heck of a lot of work. me, I prefer to simply live on less. early retirement is tough enough.
bueno suerte.
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[*] posted on 5-22-2007 at 02:31 PM


Shari, I am a Controller for a hotel company and have over 35 years experience in the Hotel industry. You should sit down and calculate what goals financially you want from renting your rooms. Get estimates if you have no history of the major costs such as electricity and other overhead expenses. A good rule of thumb on linen replacement for a busy place would be twice a year and you should have enough linen to change 3 times. One on the bed, on in storage, and one in the laundry. Consider the cost of hard good replacement on a ten year basis, seven for mattresses. Then calculate the daily cost of cleaning, if done daily. If not then calculate the cost per hour of the cleanup after the rental and spread it over the total rental. If you provide amenities such as soap, TP, etc, factor the cost in on a daily usage for the max number of occupants. Then add all this up and divide it by the revenue you get for the rental period. If you factor this down to a daily cost, it will tell you how much you need to charge and how much profit you will make. Always err on the high side and you will do alright without gouging anyone or going bankrupt. You can add a deposit if you wish, but I would make that on long rentals, advance rentals and large groups or specialty rentals (ie kids on spring break, etc.). Charge a pet fee if you wish and only if it becomes a problem. But don't charge a cleaning fee, it only makes people think they do not have to take care of things. Good luck and plan ahead for all emergencies.
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[*] posted on 5-22-2007 at 08:55 PM


Great advice from Wingnut!!



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[*] posted on 5-22-2007 at 11:22 PM


Sounds like Wingnut knows what he is talking about.

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[*] posted on 5-23-2007 at 06:08 AM


wingnut...i copied this and put it in my file...OUTSTANDING!!!:light:
it great to have so many people who know so much stuff:tumble:

_______________________
calculate what goals financially you want from renting your rooms.

linen replacement for a busy place would be twice a year

you should have enough linen to change 3 times.
1 on the bed,
1 in storage,
1 in the laundry.

hard good replacement ...10 year basis,
7 (years) for mattresses.

calculate the daily cost of cleaning, if done daily.
If not then calculate the cost per hour of the cleanup after the rental and spread it over the total rental.

factor the cost (of amenities) in daily usage for the maximun number of occupants.

add all and divide it by the revenue you get for the rental period.

If you factor this down to a daily cost, it will tell you how much you need to charge and how much profit.

Always error on the high side and you will do alright without gouging anyone or going bankrupt.

You can add a deposit if you wish,
but make that on long (term) rentals,
advance rentals
large groups or
specialty rentals (ie kids on spring break, etc.).

Charge a pet fee if you wish and only if it becomes a problem.

But don't charge a cleaning fee,
it only makes people think they do not have to take care of things.

plan ahead for all emergencies.
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[*] posted on 5-23-2007 at 07:42 AM


Shari...I would be put off with a cleaning fee, but not so much a damage deposit if I was not blind sided after I arrived. Plus a damage deposit should not be used for minor things of wear and tear.
Your place is out there (the main reason I want to go) so I would make sure all was up front.
Sorry I did not visit this year....Had to make Mulege before Christmas and on the way back had worries about my Motorhome. Should be able to see you in a few months...
Albert




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