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Alm
Ultra Nomad
Posts: 2725
Registered: 5-10-2011
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Quote: Originally posted by ychurly  | I have a SINLIMITE plan on my TelCel which I use at our vacation home in San Jose del Cabo, but when I put land in Vancouver, it always says I'm
Roaming and I get the text message telling me it's .85/Mb etc.
I thought I was good for calls in AND out while in mexico, USA or Canada. I'm confused. Why is it telling me I'm roaming when I have the SINLIMITE
plan? |
Makes sense to me. Especially if the message was in English. This is not a satellite phone. In Canada you need to access Canadian network, so they
they are trying to charge you.
Could be an automated warning with no further consequences, i.e. Sin Limites will cover whatever fees Canada want, and you won't be billed extra. Just
a guess.
Your incoming calls in Canada will still be long distance for a caller, because your area code is Mexican.
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bajalinda
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Posts: 551
Registered: 6-7-2008
Location: Pacific Coast, BCS
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Here's a new twist to the Sin Limites plan. Weebray, you will love this since you appear to be the Telcel expert.
Not included in the plan are calls to emergency service numbers such as CFE's 071 number. I learned this today when I tried to activate my plan for
another 23 days. I was informed that the cost of my call to CFE the other day was deducted from my account balance and therefore that left less than
the required 100 pesos in my account. So add more pesos to keep the plan going......... what will they think of next.
So beware if you need to call a service number such as this. The agent started rattling off other service numbers and by then I was fed up and had
kind of stopped listening, but did hear him mention the water company. I guess you can call all over tarnation in the US, Canada, and Mexico to
'regular' numbers, but call an emergency service number and they zing you.
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Riom
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| Quote: Originally posted by bajalinda | | I guess you can call all over tarnation in the US, Canada, and Mexico to 'regular' numbers, but call an emergency service number and they zing you.
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Thanks for mentioning this. I checked the itemised bills and I was charged (3 pesos/min) for calls to an 800 number in the US (from the US), while
the packet was in effect, so it's not limited to Mexico special numbers.
But, it looks like the usefulness of this deal is over now: Telcel have added new terms and conditions that limit it's use outside
Mexico. It was good while it lasted.
At the bottom of the tariff page there's now a much longer terms and conditions section (also available at the regulator in pdf).
Key point: Telcel can now temporarily suspend use of the service outside Mexico (for up to 30 days) if any of several conditions are
met, including:
* use for more than 29 consecutive days without registering on the network in Mexico
* monthly use outside Mexico is greater than the average of the previous three months in Mexico
* more than 100 minutes or texts in a month outside Mexico
This makes it only suitable for short trips north of the border, rather than being borderless. Not a surprise really, the US "free overseas roaming"
deals have similar restrictions, but it was very handy while it lasted.
Last month, while on a long road trip in the US, my Telcel roaming data on this packet stopped working. When I eventually chatted to Telcel support
to find out why, she couldn't find a reason (and didn't mention these new conditions), but it magically started working the next day. I assumed it
was a glitch but I was probably suspended under the new policy.
I'll now have to look for another way to get pay-as-you-go prepaid data in the US and Canada, this was cheaper than any domestic offering in those
countries (which is why it couldn't last).
Rob
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bajalinda
Senior Nomad
Posts: 551
Registered: 6-7-2008
Location: Pacific Coast, BCS
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I agree, Riom - as you say, it was good while it lasted, but it looks like the usefulness of this plan is over.
Thanks for all that extra info - until I saw that, I was still wavering about whether to stay on the plan or not. I am dropping it - it doesn't work
for me any more.
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