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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
Member Is Offline
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| Quote: | Originally posted by David K
Maybe it is just too much drama here... |
The drama isn't here, David. It's at his business.
Whatever..........he would have to be in a coma to not know what's happening here.
He doesn't care....why should anyone else?
ADIOS
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chuckie
Elite Nomad
Posts: 6082
Registered: 2-20-2012
Location: Kansas Prairies
Member Is Offline
Mood: Weary
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+10
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rts551
Elite Nomad
Posts: 6699
Registered: 9-5-2003
Member Is Offline
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Ah the Drama of Jardines
[img] [/img]
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msawin
Nomad
Posts: 371
Registered: 8-29-2003
Location: Grass Valley,Ca / Tripui
Member Is Offline
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Same for us in April. LATE.. Some times you have no control of your drive time to get there. For me it is 13 hours. Stuff happens. I have stayed
there many times. I make my reservation a few weeks before we head down , and dam some times it takes a little longer to get there. Ok they, [
daughter] had a new baby and they where not sleeping.. NOT my problem. Got my ass chewed out and told not to let it happen again... " Again" , I
don't think I am staying there..... Really, that's how you treat your customers ?
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
Member Is Offline
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We arrived once at 2:45 (with reservations). Our kids were young...maybe 9 months and just under three years of age. One needed a diaper change so
we were eager to check into our room. We got the key and when we arrived at our room they were repairing the door. We asked how long it would take
to repair and were told maybe half an hour. We noted there were plenty of empty rooms and asked the front desk if we could have another room. They
said no and said they couldn't deviate from the assigned rooms. We asked for a refund and drove on....Antonio supported his staff's decision stating
rooms are not available until 3 pm.....
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Ateo
Elite Nomad
Posts: 5901
Registered: 7-18-2011
Member Is Offline
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Seems like good customer service and an addition out back would be a good business decision. Then tear down the old rooms and build some more new
rooms. Then have an american guy with a gas can checking the measurements for each customer at the gas station next door and heck, we'd be in heaven.
=)
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Skipjack Joe
Elite Nomad
Posts: 8084
Registered: 7-12-2004
Location: Bahia Asuncion
Member Is Offline
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| Quote: | Originally posted by DENNIS
| Quote: | Originally posted by David K
Maybe it is just too much drama here... |
The drama isn't here, David. It's at his business.
Whatever..........he would have to be in a coma to not know what's happening here.
He doesn't care....why should anyone else?
ADIOS |
There is nothing of significance happening here, Dennis.
We have a disgruntled traveler that's upset for showing up late and not getting a room, getting even with management for the 'mistreatment' by
besmirching their reputation.
This thread is mostly about vengeance, not public service.
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elgatoloco
Ultra Nomad
Posts: 4332
Registered: 11-19-2002
Location: Yes
Member Is Offline
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Viva Baja! 
MAGA
Making Attorneys Get Attorneys
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Bajaboy
Ultra Nomad
Posts: 4375
Registered: 10-9-2003
Location: Bahia Asuncion, BCS, Mexico
Member Is Offline
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what a concept...just booked a room at Villa San Quintin for Memorial Weekend. I used a guaranteed reservation with my credit card...oh my....I
didn't even have to make a phone call.....
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dtbushpilot
Ultra Nomad
Posts: 3288
Registered: 1-11-2007
Location: Buena Vista BCS
Member Is Offline
Mood: Tranquilo
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| Quote: | Originally posted by Skipjack Joe
| Quote: | Originally posted by DENNIS
| Quote: | Originally posted by David K
Maybe it is just too much drama here... |
The drama isn't here, David. It's at his business.
Whatever..........he would have to be in a coma to not know what's happening here.
He doesn't care....why should anyone else?
ADIOS |
There is nothing of significance happening here, Dennis.
We have a disgruntled traveler that's upset for showing up late and not getting a room, getting even with management for the 'mistreatment' by
besmirching their reputation.
This thread is mostly about vengeance, not public service. |
Looks like a lot more than one disgruntled traveler skipjack.....
"Life is tough".....It's even tougher if you're stupid.....
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Skipjack Joe
Elite Nomad
Posts: 8084
Registered: 7-12-2004
Location: Bahia Asuncion
Member Is Offline
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It worked well for her, didn't it?
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dtbushpilot
Ultra Nomad
Posts: 3288
Registered: 1-11-2007
Location: Buena Vista BCS
Member Is Offline
Mood: Tranquilo
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| Quote: | Originally posted by Skipjack Joe
It worked well for her, didn't it? |
Indeed....
"Life is tough".....It's even tougher if you're stupid.....
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tripledigitken
Ultra Nomad
Posts: 4848
Registered: 9-27-2006
Member Is Offline
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seven pages??????????
We are talking about a motel in a gas station parking lot. Credit to DK for helping build the successful business it has.
Ken
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motoged
Elite Nomad
Posts: 6481
Registered: 7-31-2006
Location: Kamloops, BC
Member Is Offline
Mood: Gettin' Better
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Drama ???
I just wish I had been there when Shari's car got tree poop on it....
now, THAT would have been some drama 
I enjoyed the goats in Ed's back yard at Baja's Best....a lower key form of drama. But clearing all the pillows off my bed at B's Best kicked the
drama up a notch....where to put them all???
I will try Baja Cactus next time down....and will try to not pout if I get turned away....
Don't believe everything you think....
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Skipjack Joe
Elite Nomad
Posts: 8084
Registered: 7-12-2004
Location: Bahia Asuncion
Member Is Offline
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Years ago a friend of mine applied for an oil exploration job in Africa with Shell Oil. They turned him down and he vowed to never buy gas at a Shell
gas station after that.
Who do you think suffered more from this decision, Shell or my buddy?
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DianaT
Select Nomad
Posts: 10020
Registered: 12-17-2004
Member Is Offline
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I doubt any of this is really going to hurt the business of Baja Cactus. They have a loyal following and believe it or not, not all who travel or
live in Baja belong to Nomads! They also seem to have a good business from the traveling vendors. I hope he continues to do a good business, and he
will.
On the other hand, I think it is good, when people post both their positive and their negative experiences at accommodations. So many we have met
along the way will post about the positive, but when they have a very negative experience at places, especially rather popular places, they remain
quiet. That leaves the next visitor, if they read this forum, rather unprepared for what may or may not be a one time experience. Following the old
rule of silence unless it is positive can keep a place substandard as the owner may think everyone is just fine with situation.
It is all about experience and it often is different for different people. If the circumstances were there, we would stay at Baja Cactus again,
maybe. But for now, we prefer to wake up and enjoy either the beautiful gardens at Jardines, or the ocean front at the Santa Maria and staffs with a
great attitude.
And yes, drama is in the eye of the beholder, or the quote was something like that. 
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
Member Is Offline
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| Quote: | Originally posted by Skipjack Joe
Years ago a friend of mine applied for an oil exploration job in Africa with Shell Oil. They turned him down and he vowed to never buy gas at a Shell
gas station after that.
Who do you think suffered more from this decision, Shell or my buddy? |
It's all about self respect. Being a voluntary victim...allowing, even encouraging by tacit acceptance, this type of rude behavior in a customer
service setting [Baja Cactus], is unacceptable.
To forgive it is to condone it.
Your friend, Igor, possibly understood this, so I say he was the hands down winner. In the mornings while looking in the bathroom mirror, he'll see a
stand-up, self respecting individual looking back, instead of a tired old doormat.
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gallesram
Nomad
Posts: 384
Registered: 7-6-2010
Location: Laguna Beach
Member Is Offline
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Drama or not, I like reading about people's experiences; that's the only reason I even check this forum (road conditions, restaurants and hotels). We
learned about Jardines from this forum and for that I'm grateful (never would have known about it otherwise). Although Diana is right (not all Baja
travelers read this forum), we have a pretty good information network and as a business owner I'd want to keep a core group like this happy.
Interesting that Antonio doesn't see it that way, but to each his own.
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Lee
Ultra Nomad
Posts: 3507
Registered: 10-2-2006
Location: High in the Colorado Rockies
Member Is Offline
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I think the employment pool is probably slim in El Rosario.
Not everyone in the service industry in Baja, and at Baja Cactus, share in a customer's complaint about losing a room with late arrival, with or
without a credit card to hold it.
If the front desk is having attitudes, Antonio's reprimand might be: hey, try to have a better attitude.
And, hey, there's always Tourista and Baja's Best. So what's the problem?
It's best not to be attached to this kind of stuff in Baja and be flexible in expectations.
Kinda like my expectation of not having a bloody stain on my mattress at Cowboy motel in GN. Looking back, not a big deal but it was at the time.
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Curt63
Super Nomad
Posts: 1171
Registered: 3-28-2009
Location: San Diego, Ca.
Member Is Offline
Mood: Fish tacos and Tecate
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Way off topic, but I just remembered why I go to baja. It looks like this
No worries
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