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beachbum1A
Nomad
Posts: 442
Registered: 6-17-2006
Location: Punta Banda, BC
Member Is Offline
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Revised B of A fees charged
Remember when B of A said they were going to begin charging a 3% "International" fee for using ATMs out of the USA, EVEN if it was with a partnered
bank (IE" Santander here in Mexico)...
Well it has now begun!
I used my B os A debit card at a Santander ATM here in Ensenada on Monday (Nov 11th) and a 3% fee just showed up on my bank statement.
Here is the explanation:
Type:
Bank charge
Description:
BANCO SANTANDE 11/12 #000423768 WITHDRWL BANCO SANTANDE/ ENSENADA INTERNATIONAL TRANSACTION FEE
Print transaction details
What is this fee?
This fee is assessed whenever you access an ATM outside Bank of America's network of over 18,000 domestic Bank of America ATMs or one of our
international partner ATMs for withdrawals, transfers, or balance inquiries. In some instances, you may be charged a terminal fee by the network which
operates the ATM as well. This charge will show up on your statement separate from the non-Bank of America ATM fee. For more information about fees
specific to your account, refer to the Personal Schedule of Fees.
Hope you've made an alternative plan.
Just do it!
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Hook
Elite Nomad
Posts: 9011
Registered: 3-13-2004
Location: Sonora
Member Is Offline
Mood: Inquisitive
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So far, I have found nothing on the B of A website, announcing the new fee. Even in the section of international transaction fees, there is nothing.
I dont doubt that they have begun this, though. Too many people reporting this.
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LaPazGringo
Nomad
Posts: 237
Registered: 2-28-2012
Location: La Paz
Member Is Offline
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Yes, I can also confirm the 3% "International Fee" is now being charged. This is terrible news. We would pull out $600 at a time with no fees. That
will now cost $18?!
Is there any other way to access funds in a US bank at a Mexico ATM without incurring costs?
[Edited on 11-16-2013 by LaPazGringo]
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oxxo
Banned
Posts: 2347
Registered: 5-17-2006
Location: Wherever I am, I'm there
Member Is Offline
Mood: If I was feeling any better, I'd be twins!
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| Quote: | Originally posted by beachbum1A
This fee is assessed whenever you access an ATM OUTSIDE Bank of America's network of over 18,000 domestic Bank of America ATMs or one
of our international partner ATMs |
The line above makes it clear that there is no fee charged when accessing money from one of BofA "international partners." Santander Bank is one of
their "international partners."
This happened to us once about 4 years ago at the Santander branch in San Jose. We complained to BofA and they refunded the 3% fee. BofA
investigated and found that there was a glitch in the Santander computer system and it was quickly corrected. I have a feeling that this might be the
situation again, a problem on Santander's end. We called BofA yesterday and they confirmed that there is no fee when withdrawing money from a
Santander ATM with a BofA debit card. However, the issue bears monitoring.
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cabobaja
Nomad
Posts: 363
Registered: 9-19-2006
Location: South \"O\", Elias Calles, BCS
Member Is Offline
Mood: Smiling
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I have been using my BofA debit card at Santander in La Pax & Cabo San Lucas for ovér
a year and have never been charged a fee. Yesterday I withdrew $$ from Santander in
Cabo and was charged 3% ($9.00). I just called BofA and they stated there is no fee
and they credited my account.
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2004avalon
Newbie
Posts: 3
Registered: 8-15-2012
Member Is Offline
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Was charged the fee for using a Santander Atm in Maneadero called B of A today and they removed the fee
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Hook
Elite Nomad
Posts: 9011
Registered: 3-13-2004
Location: Sonora
Member Is Offline
Mood: Inquisitive
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I dont get it. Why did some account holders receive a notice of the 3% from B of A in their statement?
I think it's butt covering. WHY would Santander be charging a 3% fee? It's B of A that is doing the conversion.
[Edited on 11-16-2013 by Hook]
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oxxo
Banned
Posts: 2347
Registered: 5-17-2006
Location: Wherever I am, I'm there
Member Is Offline
Mood: If I was feeling any better, I'd be twins!
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| Quote: | Originally posted by Hook
WHY would Santander be charging a 3% fee? |
When it happened to us 4 years ago, it was an error in the computer programing at Santander which they corrected (at that time).
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BornFisher
Super Nomad
Posts: 2115
Registered: 1-11-2005
Location: K-38 Santa Martha/Encinitas
Member Is Offline
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| Quote: | Originally posted by oxxo
| Quote: | Originally posted by beachbum1A
This fee is assessed whenever you access an ATM OUTSIDE Bank of America's network of over 18,000 domestic Bank of America ATMs or one
of our international partner ATMs |
The line above makes it clear that there is no fee charged when accessing money from one of BofA "international partners." Santander Bank is one of
their "international partners."
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Looks to me like there IS a fee when you access "one of our international partners". Shorten the statement to "this fee IS assessed whenever you
access an ATM............. one of our international partner". Santander would be a partner, so a fee applies.
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DavidE
Ultra Nomad
Posts: 3814
Registered: 12-1-2003
Location: Baja California México
Member Is Offline
Mood: 'At home we demand facts and get them. In Mexico one subsists on rumor and never demands anything.' Charles Flandrau,
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Dealing with a bank is as effective as dealing with someone with a mask and gun during a robbery. "Yeah! I got my right you know!"
A Lot To See And A Lot To Do
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Hook
Elite Nomad
Posts: 9011
Registered: 3-13-2004
Location: Sonora
Member Is Offline
Mood: Inquisitive
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Born Fisher gets the Read Closely Award for the day. It appears that is exactly what they are saying; they WILL charge a fee.
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oxxo
Banned
Posts: 2347
Registered: 5-17-2006
Location: Wherever I am, I'm there
Member Is Offline
Mood: If I was feeling any better, I'd be twins!
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| Quote: | Originally posted by Hook
Born Fisher gets the Read Closely Award for the day. It appears that is exactly what they are saying; they WILL charge a fee. |
Then why is BofA reversing the fees as recently as yesterday and they are saying there are no fees?
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Hook
Elite Nomad
Posts: 9011
Registered: 3-13-2004
Location: Sonora
Member Is Offline
Mood: Inquisitive
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Hell, I dont know.
The left hand doesnt know what the right hand is doing?
[Edited on 11-17-2013 by Hook]
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sequoyah
Junior Nomad
Posts: 98
Registered: 11-13-2013
Member Is Offline
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This is seriously messed up.
All of a sudden I am getting outrageous charges for everything!
I had researched and found that Santander was a partner bank. First cash withdrawals, not problem.
But for the past week, everything has had a 3% additional charge.
Totally outrageous.
And with no notice at all. If I hadn't been reading here, I wouldn't have even known to check.
I've written to them asking for all the charges to be reversed and for them to give me a solution.
If they can't, then I'm changing banks.
Any suggestions?
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MitchMan
Super Nomad
Posts: 1856
Registered: 3-9-2009
Member Is Offline
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Banks are notorious for handling administrative changes very poorly in the short run, same goes for correcting administrative inconsistencies. Last
year I got replacement ATM cards (BofA) for two different checking accounts and withdrawing pesos at Santander ATMs using those two new ATM cards
resulted in ATM fees, but the use of my third checking account old ATM card resulted in NO fees at all. Neither BofA nor Santander could explain that
even with all my hard copy documentation.
Upon return to USA, went to the local BofA in California, showed them all the receipts and bank statements. BofA said that the fees were charged by
Santander and that they should not have charged me anything pursuant to the partnership agreement between BofA and Santander. Santander said it was
BofA who was responsible. Never got resolved.
I opened up a new "E" account at BofA, got a new ATM card, used it at La Paz Santander last month and got no fees charged. So, I now use the "E"
account ATM card exclusively at Santander in La Paz.
The point is that getting good timely accurate info from banks is nearly impossible. The banking personnel are trained in a very compartmentalized
way and virtually no one there knows actual current administrative realities at every level at any point in time.
So, I'll keep watching here to see who else gets charged fees using BofA ATM cards at Santander banks in Baja. If it continues, I'll switch from BofA
to another bank that doesn't impose fees for peso withdrawal...in an instant.
[Edited on 11-17-2013 by MitchMan]
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sequoyah
Junior Nomad
Posts: 98
Registered: 11-13-2013
Member Is Offline
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So, I just got them to refund the 3% fee on recent ATM transaction but they said they will charge it in the future.
Then, I found this on their site:
"In addition, Bank of America has arranged for you to use your debit or ATM cards in China at China Construction Bank
ATMs (China Construction Bank ATMs in Hong Kong are not included) and in Mexico at Banco Santander with no ATM
Operator Fees or Non-Bank of America International ATM fees. International Transaction Fees of 1% for converting your
currency may apply. " when looking at the locations page.
I'm finding another bank if they can't fix this. I'm not paying 3% every time I use my ATM card.
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MitchMan
Super Nomad
Posts: 1856
Registered: 3-9-2009
Member Is Offline
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| Quote: | Originally posted by sequoyah
So, I just got them to refund the 3% fee on recent ATM transaction but they said they will charge it in the future.
Then, I found this on their site:
"In addition, Bank of America has arranged for you to use your debit or ATM cards in China at China Construction Bank
ATMs (China Construction Bank ATMs in Hong Kong are not included) and in Mexico at Banco Santander with no ATM
Operator Fees or Non-Bank of America International ATM fees. International Transaction Fees of 1% for converting your
currency may apply. " when looking at the locations page.
I'm finding another bank if they can't fix this. I'm not paying 3% every time I use my ATM card. |
...and, if you take this info to BofA or Santander, you will get all kinds of double talk and misinformation no matter how high you go up the chain of
command.
The best info is simply third party testimony of customers disclosing their own experience. You know, after-the-fact info.
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weebray
Super Nomad
Posts: 1094
Registered: 7-19-2010
Location: La Paz
Member Is Offline
Mood: lleno
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On Sept. 18th I warned the forum of these coming charges and advised to dump BofA. I have done so and now use Charles Schwab bank and their debit
card. They have all the services inc. online banking that BofA has. The major bottom line is their are NO charges of ANY kind involved. It seems
like a no brainer to me.
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LaPazGringo
Nomad
Posts: 237
Registered: 2-28-2012
Location: La Paz
Member Is Offline
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Utterly outrageous.
3 freaking percent.
No warning.
Yeah, right. Don't worry, B of A. That's just fine. In fact, you know what? Let's just round it up to 5%. No problem at all.
Will be looking immediately into the Charles Schwab solution as there's no way in the world I'm giving B of A 3% of MY money.
Another question: What number did you guys call to get the fees refunded?
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sequoyah
Junior Nomad
Posts: 98
Registered: 11-13-2013
Member Is Offline
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| Quote: | Originally posted by LaPazGringo
Utterly outrageous.
3 freaking percent.
No warning.
Yeah, right. Don't worry, B of A. That's just fine. In fact, you know what? Let's just round it up to 5%. No problem at all.
Will be looking immediately into the Charles Schwab solution as there's no way in the world I'm giving B of A 3% of MY money.
Another question: What number did you guys call to get the fees refunded? |
I contacted them via email. They got back to me within about 6 hours.
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