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alacran
Nomad
Posts: 316
Registered: 9-22-2011
Location: Mulege
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Internet Svc.
Qustion, I have problem with receiving enough mega bites to open pages from Telmex...
Any advice???
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SFandH
Elite Nomad
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Registered: 8-5-2011
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I see you're in Mulege. I've used wifi in Mulege in several places and it has always worked fine. No problems. Maybe the problem is with your
computer.
[Edited on 6-6-2015 by SFandH]
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willyAirstream
Super Nomad
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Alacran, the problem is not your wifi connection. What happens when you try a telmex page? What firewalls are you using.? Any problems opening other
pages?
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Alm
Ultra Nomad
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Bandwidth (megabytes) has nothing to do with "opening pages", unless it's some page with a video running. Even then, you should be able to slowly
partially open it.
If you totally can't open a page, it's either your computer problem, or a server (website) problem.
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alacran
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Posts: 316
Registered: 9-22-2011
Location: Mulege
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Thank you for the advice, but I have a brand new comp. "LENOVO", I had Hugo connect it to the internet. I have a new modem, and new filters.
I only get 1.7 Mg.
I haveto turn the comp. off, and start again. Then it will open the page.
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Bob and Susan
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Registered: 8-20-2003
Location: Mulege BCS on the BAY
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what are "filters" needed for
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Wally
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This may help
Go to speedtest.net. Run the test a couple of times over a 5 minute period. If the download speeds are all over the place you likely don't have a good
connection somewhere between the computer and your Telmex phone line junction box (the one that serves several lines around you). When you pick up the
phone and listen to the dial tone is it scratchy or have a lot of noise?
Then open a web browser and type 192.168.1.254 (the modem's IP address) to access the system. The default user name is usually TELMEX and the password
is usually the wep key. Run through the menu options and find the diagnostics page. There should be a DSL line test option. This will give you a
summary of your connection speeds and some live data. Print this page out as well as the speed test.net results.
If you aren't getting close to the speeds your plan calls for then:
1. Check the WAN configuration page and make sure the user name is the one they gave you (usually something like your lastname@prodegyweb.net). If it
isn't then you are logged into the default connection that is basic and slow so that there is an internet connection to preform the initial setup.
2. Call the customer number and get a case number. Tell them you just want a case number so that you can go to the office and request a that a tech
can come out and check the line because of your bad internet connection. These little robots will ask 40 questions and want you to try10 things but
they are following a script and can't deviate from it. It's never happened to me but you might get lucky and get off the phone in under 20 mins.
Then go to the office and ask for the manager. The counter people know nothing about DSL, line speeds, error rates....all they know is what the screen
says. Show the manager your diagnostic printouts. If there is a problem get a tech scheduled. He will come out and verify the quality of the line at
the junction box, where it enters your property and in the house if needed.....
....or reboot the modem
Good luck
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alacran
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Posts: 316
Registered: 9-22-2011
Location: Mulege
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Thank you Wally, for the answer.
I have not done all the steps you mention, however I have had several tech. From Telmex out at the house, and the bottom line was that I only received
1.7 Mg. Bites, and the cables are old, and Telmex does not want to invest in fiber optic cables in mulege at this time.
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alacran
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Quote: Originally posted by willyAirstream  | | Alacran, the problem is not your wifi connection. What happens when you try a telmex page? What firewalls are you using.? Any problems opening other
pages? |
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alacran
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Posts: 316
Registered: 9-22-2011
Location: Mulege
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| Quote: Originally posted by willyAirstream | | Alacran, the problem is not your wifi connection. What happens when you try a telmex page? What firewalls are you using.? Any problems opening other
pages? |
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alacran
Nomad
Posts: 316
Registered: 9-22-2011
Location: Mulege
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Internet II (help)
I will try to explain again my problem.
a) I have a new computer
b) I can not most of the time, open a new page.
c) I says "new page"
d) But it does not open.
e) It says can NOT open the page
f) If I shoot the compute down, and open again, it will open that page.
g) I had Telmex techs. here several times, gave me new modem, and new filters.
h)Telmex tech. said I did not receive enough Mg (only get 1.6) and signal not strong enough, for comp. to open the pages.
This is happening since my NEW comp was installed.
NEED HELP.
Thanks.
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willyAirstream
Super Nomad
Posts: 1786
Registered: 1-1-2010
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Jose , the local telmex repairman could not help? Bring your laptop down to Sauls or in front of my place. Connectto my wifi, ``contact richard``, it
is open, no pass word needed. Run 3 or 4 tests on speedtest.net
Now uninstall or disable your firewalls and test again. All test should be above 5.
When you say filters, I assume you mean firewalls, yes?
If you get high speed on my connection, then you either have a bad modem or old hard wire coming into your house. As Wally asked, is the dial tone
scratchy? If it is only the wire to your house, they will replace it. If it is a line at the road, they are replacing some of that now.
Just read again, this started after you got the new laptop, no problems before? If so, it is probably your modem.
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bajaguy
Elite Nomad
Posts: 9247
Registered: 9-16-2003
Location: Carson City, NV/Ensenada - Baja Country Club
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Mood: must be 5 O'clock somewhere in Baja
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DSL Line Filters
https://support.hubris.net/knowledge_base/013.html
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willyAirstream
Super Nomad
Posts: 1786
Registered: 1-1-2010
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Ahhhh, thx
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alacran
Nomad
Posts: 316
Registered: 9-22-2011
Location: Mulege
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Thanks Willy, but I have a PC, no laptop.
The problem persists, even with or without filters.
I have as mentioned new Modem, therefore I do not believe WIFI, would be my problem.
Once I turn the comp. on evrything works for a few pages, after that , " NEW Tab" appears, and will not open.
If I turn comp.off, and start again, it will open that page.
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willyAirstream
Super Nomad
Posts: 1786
Registered: 1-1-2010
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Are you still getting slow speeds on speedtest.net?
Dial tone sounds normal?
Are you familiar using tabs?
How many tabs are open at any one time?
Ck your novias speed on her tablet.
[Edited on 6-11-2015 by willyAirstream]
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alacran
Nomad
Posts: 316
Registered: 9-22-2011
Location: Mulege
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Thanks, Willy.
Have no idea what speedset is?
Dial tone normal.
All all know it shows"NEW TAB"
And it does not open. Then it shows page "tab" could not open.
Only one tab, at the time.
Take a look at the last lines on my last message.
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Bob and Susan
Elite Nomad
Posts: 8813
Registered: 8-20-2003
Location: Mulege BCS on the BAY
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Mood: Full Time Residents
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first take a "speed test"
here is a link:
http://www.speedtest.net/
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Bob and Susan
Elite Nomad
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this is the number you want to look at...
the others are unimportant right now
in the USA I got 27-28 using fios
anything above 12 would be acceptable
hughesnet was 1.7 on a good day
we are using SAT service right now
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willyAirstream
Super Nomad
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BS, the best he will get on dsl, feed by a T1 line, in Mulegè is 5.8 Mbps roughly.
P, i can come up there early afternoon. Will you be there?
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