Gypsy Jan
Ultra Nomad
Posts: 4275
Registered: 1-27-2004
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Mood: Depends on which way the wind is blowing
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Telcel phone - Rescatel service
OK, we've had Telcel phone service for x years (constant improvement, no complaints).
My car died on the road between Rosarito and La Mision last week.
I called english language customer service for Telcel and they referred me to Rescatel (a minor charge on my phone bill that I had been paying for
quite some time).
They took my info, checked my account, called me back with a reference number, name of the tow service and an(accurate) estimate of when the truck
would arrive.
BTY, I have a nice car and insisted on a flatbed tow truck, no problema!
They would have taken the car to the border, no charge, but I have a good mechanic in Ensenada, they took it there, $25 dollars.
There is a standard tow charge established. $300 between TJ and Ensenada. Where I was, it would have been $150.
BTW, the Rescatel people called me twice (or more) to make sure that I was OK.
“Travel is fatal to prejudice, bigotry, and narrow mindedness.”
—Mark Twain
\"La vida es dura, el corazon es puro, y cantamos hasta la madrugada.” (Life is hard, the heart is pure and we sing until dawn.)
—Kirsty MacColl, Mambo de la Luna
\"Alea iacta est.\"
—Julius Caesar
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Bruce R Leech
Elite Nomad
Posts: 6796
Registered: 9-20-2004
Location: Ensenada formerly Mulege
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Mood: A lot cooler than Mulege
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Wow isn't that something I have never herd of that. now there is an improvement in Baja.
Bruce R Leech
Ensenada
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Keri
Super Nomad
Posts: 1393
Registered: 10-31-2002
Location: La Mision, Baja Norte
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Mood: muy contento
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Please tell us more
is this something you have added to your bill or does it come with the service? Also how do you call the english language customer service for Telcel
? Great information and glad it worked so well for you,k
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Bruce R Leech
Elite Nomad
Posts: 6796
Registered: 9-20-2004
Location: Ensenada formerly Mulege
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Mood: A lot cooler than Mulege
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hi Keri.
Bruce R Leech
Ensenada
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Keri
Super Nomad
Posts: 1393
Registered: 10-31-2002
Location: La Mision, Baja Norte
Member Is Offline
Mood: muy contento
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Hi Gypsy jan
Just bringing this to the top again. I would love an answer to my questions. Sounds like telcel has got something I want and more people should know
about.,k Hi Bruce. k
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Gypsy Jan
Ultra Nomad
Posts: 4275
Registered: 1-27-2004
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Mood: Depends on which way the wind is blowing
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Monthly cost for Rescatel
is MN $23.00 (US $2.00)
When we signed up for the Telcel service, it was something we added on, if I remember correctly.
Anyway, it is itemized on our monthly bills.
Customer service for Telcel is *111, when the automated operator comes on, you are given an English assistance option.
When I had the car trouble, of course I was on the roadside and didn't have a clue how to contact Rescatel.
Customer service answered my question, directing me to dial *100. Once again, the automated answering gave me the option for English language
assistance.
The operaters I talked to were thorough and professional and the tow truck showed up in a much shorter time than estimated!
“Travel is fatal to prejudice, bigotry, and narrow mindedness.”
—Mark Twain
\"La vida es dura, el corazon es puro, y cantamos hasta la madrugada.” (Life is hard, the heart is pure and we sing until dawn.)
—Kirsty MacColl, Mambo de la Luna
\"Alea iacta est.\"
—Julius Caesar
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