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RFClark
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Has anyone else had a problem getting a US car serviced at a dealer in BCS?
We Had an interesting car problem getting a broken windshield replaced down here (BCS). I went to both the Kia dealers and was told that they
couldn’t work on the car because my vin wasn’t in the Mexican system. This wasn’t warranty work. This was cash service.
Anyone else encounter this problem before?
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AKgringo
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That is odd! Are there any non-dealer-based replacement shops in the area?
Even if they have to go through a dealer to get the glass, they may be able to pull it off.
If you are not living on the edge, you are taking up too much space!
"Could do better if he tried!" Report card comments from most of my grade school teachers. Sadly, still true!
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mtgoat666
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Quote: Originally posted by RFClark  | We Had an interesting car problem getting a broken windshield replaced down here (BCS). I went to both the Kia dealers and was told that they
couldn’t work on the car because my vin wasn’t in the Mexican system. This wasn’t warranty work. This was cash service.
Anyone else encounter this problem before? |
If their computers and parts dept is set up for Kia work in Mexico, it may be a PITA for them to deal with identifying and ordering parts for VINs
that are not in “the system.” I can see where they find it too much non-std work to deal with, so decline the work.
Woke!
“...ask not what your country can do for you – ask what you can do for your country.” “My fellow citizens of the world: ask not what America
will do for you, but what together we can do for the freedom of man.”
Prefered gender pronoun: the royal we
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chippy
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Find the parabrisas/cristales places the insurance co. use.
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RFClark
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The reason I went to the Dealer is there’s an electronic realignment required after the replacement for the auto driving system. I had the kia part
numbers for the glass and seal required.
I wondered if it had anything to do with the stolen vehicle from the US problem in Mexico.
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AKgringo
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Does anyone besides me have a problem with cars that are so smart, that they need therapy?
All I want is a simple, tough, ranch ready rig that even a competent shade tree mechanic can work on!
If you are not living on the edge, you are taking up too much space!
"Could do better if he tried!" Report card comments from most of my grade school teachers. Sadly, still true!
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RFClark
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AK,
I’ve driven for a long time! I drove a stick most of that time. After a few million miles I like the car doing more of the driving! That said the
Kia is not my ‘64 Dodge 4X4!
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Bajazly
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I bought some CV boots from Toyota last year and while talking to them something else came up and they said they couldn't touch my truck because it
was a US vehicle.
Believing is religion - Knowing is science
Harald Pietschmann
"Get off the beaten path and memories, friends and new techniques are developed"
Bajazly, August 2019
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RFClark
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I plan to have a talk with Kia when we’re back there next week. I’ll post more here.
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4x4abc
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had a US Ford Ranger serviced at Ford last year - no problem
but I agree - dealers are evil
had a problem many years ago with one of my G-Wagons in L.A.
dealer would not touch it - because it was European
But Mercedes promises service worldwide "wherever you travel"
made some calls to Stuttgart Mercedes friends
next day:
North America rep called to apologize
dealer called to apologize
service rep called to apologize
brought the car back
service rep said: "What did you do? We never work on these cars."
so, is it corruption, if you know who to call?
Harald Pietschmann
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pacificobob
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I had my sprinter serviced at the Benz dealership in san lucas for years.
Maybe they just don't want your business.
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RFClark
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Hard to say. Perhaps I shouldn’t have worn my Make America Great Again in 2024 “T” Shirt. (Joke, I don’t have one)
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Bob and Susan
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sometimes NEW cars need a software update to replace a windshield
you cant just take out the old one and install a new one
lots of computer electronics nowdays
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JDCanuck
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Try calling Servicio Tecnico Del Cabo. Insurer sent me there for repairs, good work and very decent price. Dealers are...well, dealers.
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SFandH
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| Quote: Originally posted by RFClark | The reason I went to the Dealer is there’s an electronic realignment required after the replacement for the auto driving system. I had the kia part
numbers for the glass and seal required.
|
It could be they don't have access to the specs they need without the VIN.
Do they sell the model and accessories you have in Mexico?
Why Many New Vehicles Need ADAS Windshield Repair Specialists
"an aftermarket OEM windshield will run anywhere from $250 to $500 depending on the features, and the calibration afterward can cost anywhere from
$500 to $1,200 if completed by a dealer."
https://inspectorsauto.com/windshield-repair-adas-calibratio...
[Edited on 9-1-2022 by SFandH]
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RFClark
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SF&H,
Replacement windshield with calibration is $500 at safelight auto glass. The other $500 is covered by insurance. Mexican insurance is the same $500
deductible.
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JDCanuck
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According to my Autobody shop friend, there is a lot of liability tied into any repairs once you factor in the newest safety features. He retired
early as he watched others get sued into bankruptcy for improper programming or alignment claims on what used to be minor fender benders easily
repaired.
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mjs
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Another possibility.
I don't know about Kia specifically but it is not uncommon for the dealership computer to be directly linked to the manufacturer servers. The
dealership computer won't accept an unauthorized VIN and allow the dealer to do the work.
I know from my bmw experience that it used to be the dealer had the service equipment and would do software updates locally. That changed about 10 (?)
years ago and now the dealer only has a terminal connected to the mothership.
To my knowledge this has become sop in the industry. I'd be interested in learning if this was the case.
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SFandH
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| Quote: Originally posted by lencho | | Quote: Originally posted by SFandH | | "an aftermarket OEM windshield will run anywhere from $250 to $500 depending on the features, and the calibration afterward can cost anywhere from
$500 to $1,200 if completed by a dealer." |
Wow. Another reason not to rush into the latest and greatest. I've had to replace my current car's windshield about every three years, and it's
just glass, not even wiper heaters.
Makes for a cheap and easy replacement.  |
Yes, I didn't know about "smart windshields" until I did some googling. It makes me think that manufacturers might be wise to offer a "dumb" model
that minimizes computerized systems and the costs associated with them. Introducing the Chevy Analog! Easily maintained by mechanics in a garage,
computer scientists and calibration laboratories are not required.
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mtgoat666
Select Nomad
Posts: 18388
Registered: 9-16-2006
Location: San Diego
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| Quote: Originally posted by SFandH | | Quote: Originally posted by lencho | | Quote: Originally posted by SFandH | | "an aftermarket OEM windshield will run anywhere from $250 to $500 depending on the features, and the calibration afterward can cost anywhere from
$500 to $1,200 if completed by a dealer." |
Wow. Another reason not to rush into the latest and greatest. I've had to replace my current car's windshield about every three years, and it's
just glass, not even wiper heaters.
Makes for a cheap and easy replacement. |
Yes, I didn't know about "smart windshields" until I did some googling. It makes me think that manufacturers might be wise to offer a "dumb" model
that minimizes computerized systems and the costs associated with them. Introducing the Chevy Analog! Easily maintained by mechanics in a garage,
computer scientists and calibration laboratories are not required.
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I like all those gizmos. The sensors and warning systems make newer cars much safer to drive.
And modern cars are 1000X better than the 60s and 70s vehicles I drove when I was younger…
Modern cars are quite reliable, will rarely (almost never) need a trip to shop if you treat them well.
Woke!
“...ask not what your country can do for you – ask what you can do for your country.” “My fellow citizens of the world: ask not what America
will do for you, but what together we can do for the freedom of man.”
Prefered gender pronoun: the royal we
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