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PaulW
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Telcel Limits cross border calls
ALM said
There is also a limit on calls from MX to US/CA.https://www.telcel.com/mundo_telcel/quienes-somos/corporativ...
Policy for the Use of Services Without Borders
lencho posted comments and---Here is the full translation
To guarantee the reasonable use and avoid the permanent use of the Unlimited Voice, SMS and/or Data (No Limit) services outside the National Territory
offered as "Without Border", users will be subject to the following policy:
Rent Plan Users (Postpaid)
• They must have an active Rate Plan (Postpaid) that includes the “Without Border” benefits or have contracted the additional “Without
Border” product.
• Be up to date with payment.
• The line must have recorded traffic within the Telcel network (in Mexico) prior to using the services within the "Without Border" coverage (United
States and/or Canada).
• Borderless Services ARE NOT FOR PERMANENT INTERNATIONAL USE . It will be considered that there is a Permanent International Use when any of the
following assumptions occur:
(1) The user has made use of the "Sin Frontera" services for a period equal to or greater than 29 continuous days outside the National Territory; that
is, without having registered national traffic within the Telcel network in the indicated period; either
(2) When during the current billing cycle the traffic of minutes, SMS and/or data is within the "Without Border" coverage (USA and/or Canada):
a) Is greater than the average number of minutes and/or SMS consumed by the user during the last 3 months within the National Territory, or
b) Is greater than 200 minutes and/or SMS; either
(3) When outgoing monthly International Long Distance (LDI) traffic while in Mexico to the US and/or Canada:
a) Is greater than the average number of minutes or SMS consumed by the user during the last 3 months within the National Territory, or
b) It is greater than 200 minutes and/or SMS.
The Permanent International Use will be considered as an unusual operation in terms of the Contract. In the event that the user incurs in any of the
practices indicated in numerals (1) or (2) above, Telcel may temporarily suspend the use of services abroad for the countries included within the
"Without Border" coverage. " (United States and Canada). In both cases, the use of the services while within Mexico will not be suspended, so the user
may continue to use them upon re-entry into the country.
In the event that the user incurs in what is indicated in number (3) above, Telcel may temporarily suspend the use of outgoing ILD services destined
for the US and/or Canada until the beginning of the next billing cycle. The foregoing does not imply blocking the line and you may continue to use the
services within the National Territory.
In the case of numerals (2) and (3) above, the criteria that is most favorable to the user will be applied.
• In the case of Rate Plans with unlimited data use within the National Territory, your navigation while within the countries of the "Without
Border" coverage will be adjusted to the Fair Use Policy while being within the National Territory applicable to the Rate Plan that the user have
hired. See Fair Use Policy
• The consumption of Data for the use of social networks and instant messaging (Facebook®, Twitter® and WhatsApp®) will apply in accordance with
the Terms and Conditions established in the Rate Plan and/or Package that the user has contracted.
• The browsing speed will depend on the available network capacity of the operator that provides the service while being within the countries that
make up the "Without Border" coverage (Operator with which Telcel has an International Roaming agreement).
• "Without Border" services are not available for use within the Maritime or Air Coverage.
Make use of the "Without Border" services, being inside or outside the National Territory, in accordance with the Anti- Fraud Policy in the Use of
Unlimited Services
Friend of Telcel Users (Prepaid)
• They must have a Collection Scheme (Prepaid) and/or an active additional Package that includes the “Without Border” benefits.
• The line must be in the Active Phase of the Friendly System Life Cycle .
• The line must have recorded traffic within the Telcel network (in Mexico) prior to using the services within the "Without Border" coverage (United
States and/or Canada).
• Borderless Services ARE NOT FOR PERMANENT INTERNATIONAL USE . It will be considered that there is a Permanent International Use when any of the
following assumptions occur:
(1) The user has made use of the "Sin Frontera" services for a period equal to or greater than 29 continuous days outside the National Territory; that
is, without having registered national traffic within the Telcel network in the indicated period; either
(2)When the monthly voice, SMS and/or data traffic is within the "Without Border" coverage (USA and/or Canada):
a) Is greater than the average number of minutes and/or SMS consumed by the user during the last 3 months within the National Territory, or
b) Is greater than 100 minutes and/or SMS; either
(3) When outgoing monthly International Long Distance (LDI) traffic while in Mexico to the US and/or Canada:
a) Is greater than the average number of minutes or SMS consumed by the user during the last 3 months within the National Territory, or
b) Is greater than 100 minutes and/or SMS.
In the event that the user incurs in any of the practices indicated in numerals (1) and (2) above, Telcel may temporarily suspend: a) the use of
services abroad for the countries included within the coverage “Without Border” (United States and Canada), and/or b) contracting packages that
include “Without Border” benefits. In both cases, the use of the services and the contracting of packages while in Mexico will not be suspended,
so the user may continue to use them upon re-entry into the country.
In the event that the user incurs in what is stated in number (3) above, Telcel may temporarily suspend the use of outgoing ILD services to the US
and/or Canada for up to 30 calendar days. The foregoing does not imply blocking the line and you may continue to use the services within the National
Territory.
In the case of numerals (2) and (3) above, the criteria that is most favorable to the user will be applied.
• The consumption of Data for the use of social networks and instant messaging (Facebook®, Twitter® and WhatsApp®) will apply in accordance with
the Terms and Conditions established in the Collection Scheme and/or Promotion of recharges and/or Package that the user have hired.
• The browsing speed will depend on the available network capacity of the operator that provides the service while being within the countries that
make up the "Without Border" coverage (Operator with which Telcel has an International Roaming agreement).
• "Without Border" services are not available for use within the Maritime or Air Coverage.
• The minutes, SMS or data granted by promotion for use within the National Territory, may not be used while within the countries that make up the
"Without Border" Coverage.
• Make use of the "Without Border" services, whether inside or outside the National Territory, in accordance with the Anti- Fraud Policy in the Use
of Unlimited Services.
To reactivate the use of the services abroad (within the "Without Border" coverage) and/or ILD while in Mexico, the user must go to a Customer Service
Center in Mexico or contact the Customer Service number Telephone *500 from your Telcel to request their reactivation.
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AKgringo
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I don't think that will affect my ATT pre-paid phone, but that sure is a lot of words for a "gotcha" to hide in. It looks like Tecel has been
studying ATT's business model!
When ATT talked me into changing plans a few months ago, I lost coverage in Mexico. I had to change the plan again before this trip to add coverage
back to the plan ($35/month more) and change back when I head back north.
I don't use my phone very much, but the bulk of my minutes are to numbers north of the border!
[Edited on 10-6-2022 by AKgringo]
If you are not living on the edge, you are taking up too much space!
"Could do better if he tried!" Report card comments from most of my grade school teachers. Sadly, still true!
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surabi
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For using the Sin Limites plan from Mexico, I don't see much in the way of limits. Just the limit of 100 minutes. But one can always use Whatsapp to
call or text from Mexico to US or Canada as much as you like, as long as you are hooked up to internet, not using Telcel phone data.
Most if this is about just staying in the US or Canada and thinking you can continue to use Telcel because it's cheap. I don't see any big changes.
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surabi
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Quote: Originally posted by lencho  |
Can you use it to call land lines or folks that don't have the app installed? I've never investigated that... |
The person you call or message on Whatsapp has to also have a Whatsapp acct. When you want to add someone as a Whatsapp contact, they get sent an
invite to set up an account. Because it's a phone app, I don't see how it could work with landlines, but don't know for sure.
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RFClark
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We make all the from home calls on Starlink wifi. T Mobil claims that you can only use their service in Mexico for a limited period, but so far no
problems. We also have a VPN setup at work which makes it look like the call is from Los Angeles.
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JDCanuck
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This may explain why my Telcel phone was so often down while in residence in Mexico, despite never using it for US or Canada calls from there. We use
text or Whatsapp for that.
Locals had no problems using our antenna and transmitters, even from across the road, only our Telcel phones were blocked. Prepaid and should have
been registered, but were not receiving incoming calls or texts.
Keeps stating"not registered"at our home, but works fine in La Paz. Perhaps the cell tower we are accessing from our antenna is the "marine" one?
[Edited on 10-6-2022 by JDCanuck]
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surabi
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| Quote: Originally posted by JDCanuck | This may explain why my Telcel phone was so often down while in residence in Mexico, despite never using it for US or Canada calls from there. We use
text or Whatsapp for that.
Locals had no problems using our antenna and transmitters, even from across the road, only our Telcel phones were blocked. Prepaid and should have
been registered, but were not receiving incoming calls or texts.
Keeps stating"not registered"at our home, but works fine in La Paz.
[Edited on 10-6-2022 by JDCanuck] |
If it worked fine in La Paz, but not at your house, that doesn't sound like anything to do with the Telcel limits, but some glitch with your phone
location. And the limiits have nothing to do with receiving calls and texts, but initiating them.
I have an old dumb phone that is registered with Telcel that I have not put any $ on for 3 years but I still receive calls and texts on it.
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JDCanuck
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Lencho. As we were in a fringe area we had an antenna receiver and transmitters installed. I could never understand why the local construction workers
across the street could use it fine, but we kept getting the "not registered " message on both our prepaid phones sitting right next to the
transmitter.
Then as soon as we drive out and get near a La Paz tower we get a burst of messages. and the phone registers again.
Hughesnet Wifi works fine and we may have to use a VOIP service when we are aat home down there, the disadvantage being our financial institutions
have our Telcel number on file, and if i remember correctly, VOIP assigns you a new number?
[Edited on 10-6-2022 by JDCanuck]
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SFandH
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Have you tried using your phone's WiFi connection?
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JDCanuck
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SFandH: Yes, for emails, Whatsapp and data that works fine. It's actual calls to those businesses that don't have Whatsapp in Mexico that we have
issues with. If we do actually get through on the phone (this does work occasionally) we immediately ask them to switch to Whatsapp if they have it
and then use texting to communicate.
[Edited on 10-6-2022 by JDCanuck]
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JDCanuck
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| Quote: Originally posted by lencho | | Quote: Originally posted by JDCanuck | | I could never understand why the local construction workers across the street could use it fine, but we kept getting the "not registered " message on
both our prepaid phones sitting right next to the transmitter. |
Interesting; I wonder if Telcel can tell you're connecting via a repeater (amplifier?).
When you drive out and suddenly get connectivity, is that with the tower to which your repeater is connecting?
Have you tested from across the street where those workers have connectivity? Any chance they're actually talking to the Telcel tower rather than
your repeater? |
No, it's actually a tower at the highway 36km away, and the workers were really pleased we installed this repeater as they now are able to use it when
they had no access before we put it in.
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surabi
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| Quote: Originally posted by JDCanuck | SFandH: Yes, for emails, Whatsapp and data that works fine. It's actual calls to those businesses that don't have Whatsapp in Mexico that we have
issues with. If we do actually get through on the phone (this does work occasionally) we immediately ask them to switch to Whatsapp if they have it
and then use texting to communicate.
[Edited on 10-6-2022 by JDCanuck] |
Yes, businesses do not often have Whatsapp numbers. That is true even in Mexico. I order fabric from a distributor in Guadalajara, and that requires a
normal phone call.
And it's true that many people in the US and Canada do not use Whatsapp because they don't have any need to make international calls, nor do they
travel internationally. I had to get some of my Canadian friends to install the app so I could whatsapp them and many really had no idea what it was.
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JDCanuck
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Lencho: I kept thinking it was something on our dual sim phones that was set wrong and was hoping to talk to someone at a Telcel Kiosk to help us get
it working properly. But based on what you posted, I think it is related to the tower that our home based antenna happens to be receiving from in
combination with the Amigo Sin Limites package. I have no other explanation of why it kicks us off but keeps local workers connected.
Another issue to work through our next visit down along with finally getting an appointment for the tax number and getting that out of the way.
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SFandH
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| Quote: Originally posted by surabi | | Quote: Originally posted by JDCanuck | SFandH: Yes, for emails, Whatsapp and data that works fine. It's actual calls to those businesses that don't have Whatsapp in Mexico that we have
issues with. If we do actually get through on the phone (this does work occasionally) we immediately ask them to switch to Whatsapp if they have it
and then use texting to communicate.
[Edited on 10-6-2022 by JDCanuck] |
Yes, businesses do not often have Whatsapp numbers. That is true even in Mexico. I order fabric from a distributor in Guadalajara, and that requires a
normal phone call.
And it's true that many people in the US and Canada do not use Whatsapp because they don't have any need to make international calls, nor do they
travel internationally. I had to get some of my Canadian friends to install the app so I could whatsapp them and many really had no idea what it was.
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As far as I know, no special apps (whatsapp, skype, or?) are needed for wifi calling. It's a phone setting that you enable.
"WiFi calling is built into the phone natively. It uses the phone’s native dialer and contact list. There’s no need to install any additional app,
and only the person who wants to make a phone call over WiFi must activate the feature — the other party can be connected to a cellular network."
https://www.netspotapp.com/blog/all-about-wifi/wifi-calling....
[Edited on 10-6-2022 by SFandH]
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Don Pisto
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with wifi spreading far and near won't wifi calling render cellular obsolete?
there's only two things in life but I forget what they are........
John Hiatt
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surabi
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Wifi is not available everywhere. When I was in Canada staying at my daughter's place, they get their Wifi through a cellular hot spot from their
phones. They tried a wifi router at their home, but the reception is terrible in their area. So when they weren't home, they of course had their
phones with them and I had no Wifi to connect to.
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JDCanuck
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The governments and financial institutions increasingly require smart cellphones to travel, look up any government health records, bank account
balances, tax accounts, pay bills or access any increasingly protected personal info. I think it looks like computers will soon become obsolete and
smart phones will be required for almost everything we do.
Surprisingly, in order to obtain your most recent tax filings including any government changes after you filed, you must wait for them to snail mail
out your access code (10 days delay) before you are allowed to access them through a complicated multi stage access procedure.
[Edited on 10-6-2022 by JDCanuck]
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AKgringo
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I recently had an appointment with the Franchise Tax Board in Sacramento. It was my second visit, so I knew where to go, and as I am at the window to
check in, I get a text telling me that it is time for my appointment.
I was directed to take a seat in a fairly small waiting area that was just about deserted. I am close enough to the clerk to make eye contact, but he
sent me a text telling me it was my turn! This is progress? 
If you are not living on the edge, you are taking up too much space!
"Could do better if he tried!" Report card comments from most of my grade school teachers. Sadly, still true!
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JDCanuck
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Same for pre booked appointments to get blood tests here AKGringo. Go to door and sign in, fill out an admission form, go back to car and wait for a
text telling you you can now come in for your appointment.
If you are 10 min early for the appointment, wait til exactly your appointment time and come back to do the sign in.
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JDCanuck
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Lencho...I think the biggest issue we run into is we have a 6 digit alphanumeric postal code and refuse to accommodate all those 5 digit numerical
code fields to pay bills.
Followed closely by the fact we have an off grid rural address when we wanted satellite internet(why would an urban address want it?) and a bank
account rather than a local urban address we could take a picture of with of course a CFE bill to prove that's where we don't live, (but someone we
know does).
[Edited on 10-6-2022 by JDCanuck]
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