Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
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No pics from Russ
Poor Russ, no pics this week cause his internet went down. That is two systems at Chivato on Hughesnet not working. I took him some parts and Mario
Salazar is headed out there today to see if he can restore service.
I can still remember how we all dreamed, in the old days of having internet on the beach. Maybe the good 'ol days are truly here.
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wessongroup
Platinum Nomad
Posts: 21152
Registered: 8-9-2009
Location: Mission Viejo
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Mood: Suicide Hot line ... please hold
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Thanks was wondering what was going on ... i miss my sunrises and the critters
Bet it was nice getting the net ... really does help in so many ways
Only draw back ... once stated .. your gut hooked 
[Edited on 8-9-2014 by wessongroup]
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bacquito
Super Nomad
Posts: 1615
Registered: 3-6-2007
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Mood: jubilado
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| Quote: | Originally posted by wessongroup
Thanks was wondering what was going on ... i miss my sunrises and the critters
Bet it was nice getting the net ... really does help in so many ways
Only draw back ... once stated .. your gut hooked
[Edited on 8-9-2014 by wessongroup] |
So true!!
bacquito
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David K
Honored Nomad
Posts: 64754
Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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Thanks for helping Russ!
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BajaBlanca
Select Nomad
Posts: 13195
Registered: 10-28-2008
Location: La Bocana, BCS
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We sure miss Russ's pics!
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chivatojoe
Junior Nomad
Posts: 99
Registered: 9-6-2007
Location: French Valley /Chivato/Asuncion
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Casa Blanco Rental out as well. Something about lighting strikes last week...
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Bob and Susan
Elite Nomad
Posts: 8813
Registered: 8-20-2003
Location: Mulege BCS on the BAY
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here is the answer...
hugesnet is shutting off service to subscribers...they want you to CALL them
they are trying to "up-sell" you to gen4 (no footprint here)
just CALL...decline gen4...ask if your account is paid in full...ask why THEY stopped your service
DO NOT have a repairman scheduled from hughesnet...that's $89 and wont do ANY good
the unit will come back on then...it's THEM not YOU
the outage has NOTHING to do with lightning
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Meany
Nomad
Posts: 453
Registered: 2-14-2009
Location: santa paula,calif
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I'm glad to hear that Russ is Ok and still there. I had e-mailed him three times and was getting a little worried. No Pic's and no e-mails makes
you start thinking.
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nbacc
Senior Nomad
Posts: 770
Registered: 12-27-2008
Location: Northern California
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Miss the pics Nancy
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watizname
Senior Nomad
Posts: 772
Registered: 8-7-2009
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Was at lunch today with Meany, and Russ' absence was the topic of conversation. So glad it was something easily fixable. Really miss those morning
pics.
I yam what I yam and that\'s all what I yam.
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Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
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| Quote: | Originally posted by Bob and Susan
here is the answer...
hugesnet is shutting off service to subscribers...they want you to CALL them
they are trying to "up-sell" you to gen4 (no footprint here)
just CALL...decline gen4...ask if your account is paid in full...ask why THEY stopped your service
DO NOT have a repairman scheduled from hughesnet...that's $89 and wont do ANY good
the unit will come back on then...it's THEM not YOU
the outage has NOTHING to do with lightning |
I know that when we tried to switch a user, they went nuts and they do not really want the 7000 used any more. Sure wish there were an alternative
that worked. When I went on Prodigy, I get much faster speeds but only in the morning by afternoon, it goes down really slow. But the guys at
Chivato do not have any other choice that I am aware of. Are you still using in the bay?
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Bob and Susan
Elite Nomad
Posts: 8813
Registered: 8-20-2003
Location: Mulege BCS on the BAY
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i'm on satmex6 now...my transponder on satmex5 was shut down
when satmex8 was launched
satmex5 is still working
sat91 only gets service in the morning
did russ call?
no online texting
you HAVE to call
I've taken my modem north several times and replaced it several times for NOTHING
worst service ever
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Russ
Elite Nomad
Posts: 6742
Registered: 7-4-2004
Location: Punta Chivato
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I'm here but using banda hancha until I can get back up on HughesNet. I have called and talked to a few techs. I ran out of minutes while an American
tech was walking through the set up. Since then I have switched out the complete system. Had Mario over today and he could not get it up. Have a
strong signal but won't cross pol. Mario gave up after a few hours of tweeking. Ken loaned me his banda ancha so it will be interesting to see how
fast I go through the minutes. Had Ken transfer my phone minutes so I'll need to recharge the phone to talk to the hughesNet tech again and mention
what Susan/Bob said. Thanks all and I hope to be back up and posting again soon.
Bahia Concepcion where life starts...given a chance!
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wessongroup
Platinum Nomad
Posts: 21152
Registered: 8-9-2009
Location: Mission Viejo
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Mood: Suicide Hot line ... please hold
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Thanks ... 
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Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
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Thanks Bob and Susan, I found that the only way to start up service now with Hughes Net is to go through Alan at Baja Satellite who can still sell you
a new 7000 as well as a dish and radio arm. He is doing something different and has a whole different group of tech reps as well as a different
contract. Hughes net, for the most part is run on about the same level as Obamacare, so I better be careful what I say or I won't have any healthcare
and won't be able to send an e-mail to anyone that cares. Alan is great, very smart, and knows what is going on, but he is also so busy back in
Placerville, CA, that his customer service is slow and not always on the spot.
Someone in Mulege is going to find out that they can subscribe to a larger bandwidth and then shoot it across by small parabolic antennas to Punta
Chivato and when that happens there will be lots of old 7000 modems for sale as well as those dishes. I have that service in San Bruno but receive my
signal from San Lucas and it works great in the mornings but by about 2 or 3 when the kids get home from school things slow to a crawl.
Hopefully, something better may show up, but for the most part the internet in the baja, away from the major towns, is pretty dismal. When the mine
was under construction in Santa Rosalia, most of the systems for internet that they installed were 1st class and as fast as anything I have ever seen
in the US, but they were a little pricey.
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Bob and Susan
Elite Nomad
Posts: 8813
Registered: 8-20-2003
Location: Mulege BCS on the BAY
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Mood: Full Time Residents
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russ...there we go...locked out by hughes
you NEED to CALL them
insist to be "turned on" again
leave your system on
do not turn off
they need to "ping"
as soon as they "flip a switch" you're back
don't get a new modem or anything
its them NOT you
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Russ
Elite Nomad
Posts: 6742
Registered: 7-4-2004
Location: Punta Chivato
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Thank you. I have talked to 4 "techs" (one American}and all have put me on hold while I presume the are doing the bing thing. I just sent an e-mail
and will call again when I get more time on my phone for long distance calls. In the mean time I'll leave the system on and wait. I am pretty familiar
with the system since I have dealt with them for over ten years. I just haven't done the dish alignment but with signal strength of 57 I doubt that's
the issue. I agree with you that they have purposely degraded the service. Thanks for your help.
Bahia Concepcion where life starts...given a chance!
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Pescador
Ultra Nomad
Posts: 3587
Registered: 10-17-2002
Location: Baja California Sur
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Russ, did Mario try to aim at any of the other satellites? He tells me he did aim at a couple of others with Lynne's system and the results were the
same. She has a brand new system so I find it hard to figure there is a problem with the radio arm or feed horn.
Bob, are you saying that Sat Mex 5 is up and working or not. I am confused. Hughes would show that as the 117 west, I think.
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Russ
Elite Nomad
Posts: 6742
Registered: 7-4-2004
Location: Punta Chivato
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Just got off the phone with them. A 30 min. call. And now they are telling me they won't help because I'm outside the US. I asked to talk to some one
above the supervisor and they told me there was now one higher to speak to me available. I just burned $500 on this call
Yes, Mario tried other satellites without any luck. Lynne will return the power supply I borrowed. I can't even bring up the hughes page now and the
power light is blinking with both warts.
edit:
Just sent another e-mail explaining how I was treated and what was said.
[Edited on 8-12-2014 by Russ]
Bahia Concepcion where life starts...given a chance!
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