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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Online
Mood: Have Baja Fever
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Thank you, Geoff. I know of no other Mexican Insurance agency who communicates with us regularly on Nomad or is this transparent.
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WillB
Newbie
Posts: 5
Registered: 8-28-2021
Member Is Offline
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Wanted to post an update:
Geoff contacted me directly and then sent me a form for a full reimbursement of all of my expenses. While I have not been reimbursed yet, he is
working hard to resolve this situation. As for this week, top notch service by BajaBound.
Will
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David K
Honored Nomad
Posts: 64848
Registered: 8-30-2002
Location: San Diego County
Member Is Online
Mood: Have Baja Fever
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Quote: Originally posted by WillB  | Wanted to post an update:
Geoff contacted me directly and then sent me a form for a full reimbursement of all of my expenses. While I have not been reimbursed yet, he is
working hard to resolve this situation. As for this week, top notch service by BajaBound.
Will |
That's why we are thrilled Geoff is here and glad that his company goes the extra 'kilometer'!
Thank you Will for sharing both good and bad news.
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BajaGeoff
Super Nomad
Posts: 1727
Registered: 1-11-2006
Location: San Diego and Campo Lopez
Member Is Offline
Mood: Heading To Baja!!!
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Thanks WillB!
The check was sent out by two day priority mail this afternoon. It will arrive Tuesday because of the Labor Day holiday on Monday.
Clearly things could have gone much better with this claim, but we take it as an opportunity to work with Chubb and improve so it doesn't happen
again. Two days before WillB posted on the forum there were several emails between Chubb and our office following up on the reimbursement check, but
WillB was not copied on them. So even though things were still progressing, he was out of the loop. A little communication goes a long way!
At the end of the day, claims are never fun to go through and this one had a perfect storm of things go wrong. Much thanks to WillB and his patience
in all of this. We always do our best to make sure our clients are taken care of...this claim just took a bit longer to resolve.
Enjoy the holiday weekend Nomads!
¡Viva Baja!
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advrider
Super Nomad
Posts: 1863
Registered: 10-2-2015
Member Is Offline
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Good to see, things happen, especially in Mexico! Goat will be along to complain about everything shortly, no matter the outcome!
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mtgoat666
Select Nomad
Posts: 18377
Registered: 9-16-2006
Location: San Diego
Member Is Offline
Mood: Hot n spicy
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| Quote: Originally posted by advrider | | Good to see, things happen, especially in Mexico! Goat will be along to complain about everything shortly, no matter the outcome!
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Glad to hear he is reaching a conclusion to his ordeal. Sorry to see he was treated so poorly that he had to use public shaming to get people to
react.
Nothing is more frustrating than dealing with a bureaucracy that makes life miserable.
But happy he got his conclusion! 
Woke!
“...ask not what your country can do for you – ask what you can do for your country.” “My fellow citizens of the world: ask not what America
will do for you, but what together we can do for the freedom of man.”
Prefered gender pronoun: the royal we
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tjsue
Senior Nomad
Posts: 520
Registered: 4-12-2013
Location: San Diego
Member Is Offline
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And here's the BajaBound pickup that was parked next to me in the garage at a soccer game at USD.
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BajaGeoff
Super Nomad
Posts: 1727
Registered: 1-11-2006
Location: San Diego and Campo Lopez
Member Is Offline
Mood: Heading To Baja!!!
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Thanks advrider!
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BajaGeoff
Super Nomad
Posts: 1727
Registered: 1-11-2006
Location: San Diego and Campo Lopez
Member Is Offline
Mood: Heading To Baja!!!
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Hello TJSue....yes that is my truck. We started sponsoring the SD Loyal about halfway through the season and have had a promo booth at their home
games. Our crew will be at the game this Sunday if you want to come by and say hello!
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defrag4
Senior Nomad
Posts: 536
Registered: 2-5-2011
Member Is Offline
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good luck amigo
[Edited on 9-20-2021 by defrag4]
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aburruss
Nomad
Posts: 218
Registered: 2-6-2018
Member Is Offline
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Unrelated - sorry to hijack.. Geoff, do you or does someone from bajabound live or drive a lot in east county San Diego? I see a truck on my daily
commute with a custom license plate that makes me think its one of your crew! 
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BajaGeoff
Super Nomad
Posts: 1727
Registered: 1-11-2006
Location: San Diego and Campo Lopez
Member Is Offline
Mood: Heading To Baja!!!
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Hey aburruss...it's not any of us in the office!
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