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EnseNADAslim
Nomad
Posts: 138
Registered: 1-15-2009
Location: Baja CA
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Home Depot Sucks
Warning----be very careful of what you buy at Home Depot in Ensenada!! Their Return Policy is only used at their convenience.
OK, I do lots of construction, I've built my own home and Yadda yadda yadda, so yea, I know what I'm doing. I was not to excited about the new home
depot in Ensenada as I really like the little neighborhood hardware store, and I soon found out that Home Depot in Ensenada has alot of Nothing. But,
I thought their prices on Tankless water heaters was pretty good, and they are Bosch units, so after our old faithful's bottom blew out I thought, yea
why not let's try a tankless. I got it all hooked up and it seems that the Battery tray for some reason is not sending out a pulse to engage the
ignitor. So I figured I'd just take it back and exchange it for another unit----Wrong 
The young men at Home Depot stated that although they clearly state they're return policy and that I fit in the guide lines, their return policy does
not apply to tankless water heaters. And the Box even has the official Home Depot lable printed on it! We fought and fought and I finally went and
found the STORE manager. He tried to speak technical with me about Water pressure and I shot him down fast on that stuff (this in not my first time
around the block with tankless water heaters). Eventually I think they got the idea that I was peeed off, their return policy totally contradicts what
they were telling me (more of the typical, make it up as we go along stuff), and eventually I they refunded me my Money. Sad thing for them is that I
was going to by another one too.
They all looked at me as if I was ripping them off, or I was asking for twice my money back, or as if I was some how lying about the fact that I had
just bought the unit----They Never even pulled it out to look at it and they said that a Bosch Tech would need to look at it, and make repairs, or
send it back to the main factory-----Home Depot in Ensenada Sucks, and I plan not to even go there to buy Gum!
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
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Be aware that Mexican Companies whether they be Home Depot, Wal-mart or whatever are majority owned by Mexican partners, which does not ensure that
their policies will be the same as their U.S counterparts.
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David K
Honored Nomad
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Registered: 8-30-2002
Location: San Diego County
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Mood: Have Baja Fever
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Seems that they need a lesson in business principles... to treat others the way they would want to be treated... If a product doesn't work, and you
simply want an exchange... that's a no brainer... How much repeat business will they get from you or your friends if they treat you poorly... Small
thinkers look for the one sale and not for years of sales to the customer!
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CaboRon
Ultra Nomad
Posts: 3401
Registered: 3-24-2007
Location: The Valley of the Moon
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Mood: Peacefull
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| Quote: | Originally posted by David K
Seems that they need a lesson in business principles... to treat others the way they would want to be treated... If a product doesn't work, and you
simply want an exchange... that's a no brainer... How much repeat business will they get from you or your friends if they treat you poorly... Small
thinkers look for the one sale and not for years of sales to the customer! |
David,
This is evidently the business model that is being taught in Mexico.
The other one is raising prices when business is slow.
I think they get an "M B Dumb A at school " 
It's a wonder anyone survives with these practices.
CaboRon
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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Yeah.....Just when you think Mexico has put it all together, they go back to their old ways. In other words, you can take the Mexican out of Mexico
but, you can't take Mexico out of the Mexican.
The return policy, good or bad, is new to them. Prior to the influx of modern business practices, nobody ever returned anything.
Good for you on standing your ground and next time, avoid those Bosch water heaters. They're too delicate. Get the cheaper, less complicated
brands. They take a heavier beating.
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vandenberg
Elite Nomad
Posts: 5118
Registered: 6-21-2005
Location: Nopolo
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Mood: mellow
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| Quote: | Originally posted by David K
Seems that they need a lesson in business principles... |
Now there's an understatement.
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BMG
Super Nomad
Posts: 1776
Registered: 6-10-2007
Location: La Paz / Bahia Asunci�n / Away from home
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Haven't dealt with Home Depot on a return in MX but had a similar experience at City Club in La Paz. We also bought a Bosch tankless heater. It did
not have the electronic ignition. Could not keep the pilot lit.
Tiring of constantly reigniting the pilot, I took it off the wall and returned it to City Club. No problem. They gave us a full refund.
In the mean time, they had received a shipment of new Bosch heaters that did have the electronic ignition. That's what we've been using for the last
year with no problems.
Just a side note, the Bosch tankless water heaters are made in China.
Another side note. The next time we went to City Club, the returned heater was on the shelf next to the new water heaters being sold at the full
price. Another week or so later, we saw a guy loading it in the back of his pick-up. We told him it wouldn't stay lit but he said he could reach the
heater from his shower and press the igniter when it went out.
I think the world is run by C- students.
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Ford
Junior Nomad
Posts: 87
Registered: 1-2-2007
Location: Northern California
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I hate Home Depot as well and as a practice never go there unless I am doing a job and don't know where my small specialty suppliers are. That being
said I don't think that is a Mexico only policy on a tankless H2o heater. If it has been installed and used you must contact the manufacturer.
One time I bought a screw gun there and they had a rep pushing a ridgid screw gun. He told me it had a life time warranty including the battery! Wow
did I take the bait....I bought one and a month and 1/2 later smoke came from the back and it died. I took it back and they told me I needed to send
it to the manufacturer because it had been more than two weeks. I told him no, take it back or I will just buy a new one return it with no receipt
for store credit then use the receipt to return the broken one in three days and say it died as soon as I opened the box! He told me I can't follow
what you are saying. So I did it and bought a DeWalt!
I have noticed they are trying to cater to contrators a little more now than a few years ago....but they are a long way off from competing with the
specialty guys!
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EnseNADAslim
Nomad
Posts: 138
Registered: 1-15-2009
Location: Baja CA
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When you go to the Home Dump-pot customer counter (chopping block) they have their return policy there that says something like this....As long as you
return your item in the original package with all the original parts, and you have your receipt, and it's within 60 days, you will receive a refund or
an exchange
At that point they become very selective about what products that includes, which at no place on their policy to they state which products it does not
include. At that point they give you one of these Then you give them one of
these  Then they give you this , then you give them this , but don't give
up, by-pass the little guy and head directly to the store manager and give him one of these . Then you'll get somewhere.
Oh yea, What other brands of tankless heaters work best that are purchased here in Mexico. I bought a Takgai TK-3 and I bought in the States----this
thing ROCKS!--but it was also $900.00
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bajacamper
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Posts: 113
Registered: 2-21-2009
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Home Depot in general is an experience most people should avoid. I have the feeling that you could die in one of the stores and no employee would
notice for a week and if they did they would avoid you, thinking that you might need assistance.
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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| Quote: | Originally posted by EnseNADAslim
Oh yea, What other brands of tankless heaters work best that are purchased here in Mexico. I bought a Takgai TK-3 and I bought in the States----this
thing ROCKS!--but it was also $900.00 |
Don't know the brands right off hand but, my buddy who has a barn in Hemet, came down specifically to buy a tankless heater, other than a stateside
product, because they weren't so loaded up with law regulated parts and functions. A much more simple machine with less moving parts, so to speak.
I notice in the big grocery store bakerys, such as ComMex, they use large industrial size heaters with an Italian name?
I'll see if I can get some info so I don't just sit here and confuse your issue any more than I already have.
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Leo
Senior Nomad
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Just hopeless, those big bx stores. If you go back a few mnths later to pick up an item you had before, they don't carry it any more. Very
inconsistent, particularly Costco. Mind you their return pol is not bad.
The grass is always greener....
and so, there is always a better spot in Baja
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MrBillM
Platinum Nomad
Posts: 21656
Registered: 8-20-2003
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Mood: It's a Zip-a-Dee-Doo-Dah Day
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Customer Service
Shortly after Home Depot first expanded into Northern Baja, there was a Business article in the L.A. Times aka "Socialist Peoples Daily World" wherein
the head of Home Depot said that their greatest challenge had been educating employees in the U.S. concept of Customer Service.
It sounds like they're slipping backwards, but it's no surprise.
When the AM/PM first opened in San Felipe, I went in constantly and was impressed with their following that U.S. model. Slowly, but inexorably, they
began the downhill slide.
I haven't been in there for over a year.
Haven't been in a Mex Home Depot in much longer.
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Dave
Elite Nomad
Posts: 6005
Registered: 11-5-2002
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Ooh...My head hurts
| Quote: | Originally posted by Ford
I told him no, take it back or I will just buy a new one return it with no receipt for store credit then use the receipt to return the broken one in
three days and say it died as soon as I opened the box! He told me I can't follow what you are saying. So I did it and bought a DeWalt!
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Velly smart, glasshopper.
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wilderone
Ultra Nomad
Posts: 3881
Registered: 2-9-2004
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"Seems that they need a lesson in business principles"
Big time. And it's not just Home Depot in Mexico. I'm not kidding - 95% of the time, Home Depot does not have what I want. The simplest things - a
plastic trowel, oiled bronze finish door hinges, a refrigerator in bisque. Their employees are clueless and prefer to try to act like they have
something important to do instead of sell you something. So infuriating - "Can you tell me where the wire is?" "What do you want to use it for?"
"Can you just tell me where the wire is so I can see what's available?" "I can't tell you unless you tell me what you need it for." I routinely ask
for a complaint card when I checkout, and was routinely sending them during the 3 months I was remodeling. I blasted them every chance I got in the
hope they would improve.
I have actually noticed an improvement in their "hellos" all over the store and when you enter the store, but frankly, I could do without
"hi-howyoudoin" 5 times in one shopping experience. This is new. However, the empty shelf where the product you wanted is bare, the lack of
salespeople on the floor, etc. hasn't changed. I wander around 2-3 aisles and find nobody, telling myself "I could totally rip them off right now -
there is NOBODY around - NOBODY."
And I hate to say it, but Lowes is gaining on the incompetency road.
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Woooosh
Banned
Posts: 5240
Registered: 1-28-2007
Location: Rosarito Beach
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Mood: Luminescent Waves at Rosarito Beach
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I can never find anyone to help at the Mexican Home Depots- only parking lot guards that want to get tipped for helping you back out of your parking
space (when the spaces on either side are empty even)
"Home Depot at standoff with laborers who swarm customers in bid for work"
By ANDREW MARRA
Palm Beach Post Staff Writer
Sunday, March 08, 2009
Mustachioed and graying, dressed in the uniform of a full-time job he once had, Gonzalo Garcia is out in front of The Home Depot on Lake Worth Road
most mornings, and it doesn't take much to catch his eye.
A braking pickup or the wave of a driver's hand will send him and several other Hispanic day laborers rushing to the departing vehicle, their eyes
bright with the possibility of a day's work.
Garcia, at 49 a father of four, says he tends to hang back as the younger workers push forward. But his counterparts often run, hoping to be chosen to
paint, rip out drywall or lay bricks.
The onslaught, a symptom of the voracious competition for dwindling numbers of day jobs, can be surprising to the unsuspecting, and even frightening.
In recent years, the Hispanic day laborers have become as much a part of the scenery at The Home Depot west of Lake Worth as the fence and hedges, and
as more lose full-time jobs in construction or landscaping, their numbers seem to have grown.
The Home Depot is not pleased. Blaming the job seekers for causing accidents and driving away customers, the world's largest home improvement retailer
has been working to discourage them from rushing vehicles in the driveways and trespassing in the parking lot.
But the need for work keeps pushing the men forward, and the result has been an entrenched standoff.
Garcia, an undocumented Guatemalan national who had a regular job in construction until being laid off late last year, said he and the others only
want to work and have no other way to find steady pay.
"We're not here because we want to be here," he said in Spanish. "We need to be."
After repeated warnings, meetings and occasional trespassing arrests, the sheriff's office has resorted in recent months to undercover stings to try
to keep the laborers in place.
The workers are allowed to stand on the sidewalk or along the shoulder in front of the store, which is considered public property. But sheriff's
officials say they get into trouble when they block the entrance or wander past the hedges into the parking lot.
"I think it's solely a financial situation for them," said Palm Beach County sheriff's Capt. Paul Miles. "If someone else is standing out front and
getting in the truck, they're getting the money."
This year the situation has worsened. In just January and February, deputies were called to the store 21 times for trespassing violations, compared
with 27 such calls in all of 2008, sheriff's office statistics show.
The day laborers are almost all Guatemalans and admit good-naturedly that they occasionally trespass onto The Home Depot's property. They say there is
no other way for them to get the attention of potential hirers.
"We're here for our families," said Moyno, 22, who came to Florida from Guatemala a year and a half ago and declined to give his last name because he
is in the country illegally. "I have a father and mother to support."
Full-time work has become increasingly difficult to find, they say, and if they're only looking for work they should be allowed to find a way to earn
money.
Others feel differently. Miles said the sheriff's office receives calls from customers who are frightened or annoyed after being surrounded by job
seekers. General contractors and builders often send their wives in trucks to pick up supplies at the store, he said, and the women are sometimes
startled when well-meaning workers surround the truck and try to open the doors.
Local store managers declined to comment. A corporate spokesman said in a statement that "the existence of day laborers is a complex social issue
beyond The Home Depot's control. Like many businesses in the community, we maintain a policy of non-solicitation at our stores."
Miles said sheriff's officials have done a few undercover stings with a plainclothes deputy in a pickup. On the last one, on Feb. 14, Samuel Perez
Santos, 37, a Guatemalan, jumped from the moving truck to escape waiting deputies.
During a chase, a deputy shot him with a Taser and he fell to the ground, slamming his head and fracturing his face. He was arrested on charges of
trespassing and resisting arrest without violence.
Miles said the sheriff's office decided to stop the undercover stings after Perez Santos jumped out of the pickup, and will consider other ways to
enforce trespassing laws.
\"The only thing necessary for the triumph of evil is for good men to do nothing\"
1961- JFK to Canadian parliament (Edmund Burke)
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LOSARIPES
Nomad
Posts: 283
Registered: 8-14-2008
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Let's compete: I bet you Home Depot in San Lucas is worse....!! clueless; ignorant; careless; lazy; indifferent; plain stupid!!... A+ on all that...
I always come out fuming and very frustrated from having to deal with those people. I have had my experiences with HD n the US as well.... not that
bad though..
Aripes
God bless America
and Baja tambien
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Barry A.
Select Nomad
Posts: 10007
Registered: 11-30-2003
Location: Redding, Northern CA
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Mood: optimistic
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Home Depot in Redding was that way too, for a long time. Lately, they have changed here--------they even have a "greeter" at the front door who will
answer your questions, direct you to the proper place, and even call in an employee to deal with you directly if you still need help.
This is a great improvement, for sure.
Hopefully this is a company-wide policy that will help you down in Mexico------we will see.
Barry
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Woooosh
Banned
Posts: 5240
Registered: 1-28-2007
Location: Rosarito Beach
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Mood: Luminescent Waves at Rosarito Beach
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| Quote: | Originally posted by Barry A.
Home Depot in Redding was that way too, for a long time. Lately, they have changed here--------they even have a "greeter" at the front door who will
answer your questions, direct you to the proper place, and even call in an employee to deal with you directly if you still need help.
This is a great improvement, for sure.
Hopefully this is a company-wide policy that will help you down in Mexico------we will see.
Barry |
I went into the Rosarito Bach Home Depot last saturday morning with a broken part in my hand. I wandered up and down every single aisle without
anyone making eye contact or asking if they could help me find something. There must have been 15 employees in those aisles and more at the front door
and the check-out area. Only a few customers besides me. I found what I needed paid and left. I'm not sure what all those people do.
\"The only thing necessary for the triumph of evil is for good men to do nothing\"
1961- JFK to Canadian parliament (Edmund Burke)
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Dave
Elite Nomad
Posts: 6005
Registered: 11-5-2002
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To be fair
| Quote: | Originally posted by Woooosh
I wandered up and down every single aisle without anyone making eye contact or asking if they could help me find something. |
When I ask I get service but I rarely shop HDepot. Only when I think that it's the last possible place that would have a
part that otherwise I'd have to go to the States to get. For me, Mexico HDepot sucks not because of service or retun policy. It's that they substitute
crappy Mexican product but charge U.S. prices. Same with Costco and Wal-Mart.
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