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Woooosh
Banned
Posts: 5240
Registered: 1-28-2007
Location: Rosarito Beach
Member Is Offline
Mood: Luminescent Waves at Rosarito Beach
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| Quote: | Originally posted by Dave
| Quote: | Originally posted by Woooosh
I wandered up and down every single aisle without anyone making eye contact or asking if they could help me find something. |
When I ask I get service but I rarely shop HDepot. Only when I think that it's the last possible place that would have a
part that otherwise I'd have to go to the States to get. For me, Mexico HDepot sucks not because of service or retun policy. It's that they substitute
crappy Mexican product but charge U.S. prices. Same with Costco and Wal-Mart. 
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good point. No Behr brand paint at HD Mexico- which is what I use alot of.
\"The only thing necessary for the triumph of evil is for good men to do nothing\"
1961- JFK to Canadian parliament (Edmund Burke)
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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| Quote: | Originally posted by Woooosh
No Behr brand paint at HD Mexico- which is what I use alot of. |
They have Dutch Boy. Not only that, Their home-grown brand, Berel, has a high end line of products to compliment the junk that they also package.
The price is high compared to Behr, or at least it was before the current peso/dollar stuff. I've used the better product and it's good. Saves you
the trouble of transporting it from the states. That's worth something in itself.
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bajadock
Super Nomad
Posts: 1219
Registered: 12-20-2006
Location: Punta sur de \'Nada
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My expectations of professional customer service are low when entering any large retail store. On the PRICE/CONVENIENCE/QUALITY menu, getting ONE of
those 3 is normal. Getting 2 is wonderful. Expecting all 3 is delusional.
HD Ensenada had no problem exchanging a cracked toilet purchased 3 months earlier. No, I did not install the toilet before cracking or exchanging.
Like Dennis, I use HD Ensenada on occasion. But, it is very different than HD USA. Construrama provides basic materials and solid customer service.
Learning what works in a new culture and community is part of the fun. Always ask a local expert or a local nomad. And after those, ask an expert
nomad, as there are thousands of them available. 
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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Well said, Doc.
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Pacifico
Super Nomad
Posts: 1299
Registered: 5-26-2008
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| Quote: | Originally posted by bajadock
My expectations of professional customer service are low when entering any large retail store. On the PRICE/CONVENIENCE/QUALITY menu, getting ONE of
those 3 is normal. Getting 2 is wonderful. Expecting all 3 is delusional.
HD Ensenada had no problem exchanging a cracked toilet purchased 3 months earlier. No, I did not install the toilet before cracking or exchanging.
Like Dennis, I use HD Ensenada on occasion. But, it is very different than HD USA. Construrama provides basic materials and solid customer service.
Learning what works in a new culture and community is part of the fun. Always ask a local expert or a local nomad. And after those, ask an expert
nomad, as there are thousands of them available. |
What is Construrama? A lumber yard in Ensenada? Thanks...
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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| Quote: | Originally posted by Pacifico
What is Construrama? A lumber yard in Ensenada? Thanks... |
Construrama here is the same as True Value in the states. It seems to be a chain of outlets that originated from independently owned stores.
I think that's how it works anyway.
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BajaNuts
Super Nomad
Posts: 1085
Registered: 5-11-2008
Location: eastern WA, the DRY side
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Mood: no worry, no hurry....it's all good!
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fyi for all Lowes and HD purchases-
It may be a brand name fixture but it may not have the same internal components as you would expect.
As construction contractors, we know that many manufacturers make different grades of products offered through different sales outlets. They use the
same housing and substitute inferior parts internally. It could be the water heater, space heater, dimmer, or faucet.
The "BrandName" faucet you just bought at the BoxStore may not have the same internal fittings as one purchased through another source. One big thing
for plumbing is fittings. BoxStore fixtures, while they look the same on the outside, have plastic fittings instead of brass fittings. It may look
the same and have the same BrandName, it may not be the same on the inside.
I think USA BoxStores have to follow national standards for return policies. Probably not the same for Baja. Where we live it's an hour to 1 1/2
hours to get to the store. If I go there I have my list of what I want and don't rely on the employees for help. I will "seek out" an employee for
directions if needed, I don't go there often enough to know the store.
[Edited on 3-11-2009 by BajaNuts]
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Mexitron
Ultra Nomad
Posts: 3397
Registered: 9-21-2003
Location: Fort Worth, Texas
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Mood: Happy!
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I've noticed the same change in Home Depot's PR with emloyees greeting you and all, but, at least in Texas, their stores have still gone downhill from
days of yore. Lowe's was always more expensive in California but here they are equal or lower and have better product.
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cftlet
Nomad
Posts: 119
Registered: 11-13-2008
Location: Grants Pass,OR.
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Mood: Modelo Negro on my mind
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I try not to deal with hd any where Thet are rip off artists extrordinares. I deat with the one in Redding Cal. (several years ago) and endedup
having to ge the D.A. s office involved and the paper. I finaly got my refund but I often wonder how many millions those A-- H----S have made because
they ware people down. Damn now I got myself all worked up again. Gues I had bettern have a couple of paacificos and calm down.
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Barry A.
Select Nomad
Posts: 10007
Registered: 11-30-2003
Location: Redding, Northern CA
Member Is Offline
Mood: optimistic
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| Quote: | Originally posted by cftlet
I try not to deal with hd any where Thet are rip off artists extrordinares. I deat with the one in Redding Cal. (several years ago) and endedup
having to ge the D.A. s office involved and the paper. I finaly got my refund but I often wonder how many millions those A-- H----S have made because
they ware people down. Damn now I got myself all worked up again. Gues I had bettern have a couple of paacificos and calm down. |
We have a brand new LOWES in town now (Redding), and Home Depot is vastly improved since about 3 months ago. Both are still hectic (I usually shop at
ACE), but much better than before, and cheaper then the small shops. It is worth it to me to pay more at ACE because the service is so good. I only
buy "big things" at HD or Lowes now.
Barry
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EnseNADAslim
Nomad
Posts: 138
Registered: 1-15-2009
Location: Baja CA
Member Is Offline
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| Quote: | Originally posted by DENNIS
| Quote: | Originally posted by Pacifico
What is Construrama? A lumber yard in Ensenada? Thanks... |
Construrama here is the same as True Value in the states. It seems to be a chain of outlets that originated from independently owned stores.
I think that's how it works anyway. |
That's a good question and many hardware stores here still carry their Name, but you see Construrama plastered there as well. I've wondered if it is a
net work service that helps keep their inventory in order??? Construrama helps update their system and in turn they pay Construama for the service---I
no know for sure.
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