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jayorw
Newbie
Posts: 1
Registered: 12-8-2008
Member Is Offline
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off road warehouse
I am sorry you received the customer service you stated you received. We are in the customer service arena and as such we failed in your example. We
are not perfect and I do not know more about your exact situation but I would love the opportunity to know more if for no other reason than to learn
and teach.
Very few people will spend money where they are treated poorly and it sounds likes that is how you were treated. From what you described our
salesman should have picked up the phone and spoke to the vendor about your situation, from there he should have made good decision to benefit both
yourself and ORW.
I welcome the opportunity to work with you or to at least learn more about this situation. I will list my contact information below. Sorry you had
to go though all this to get a reply.
Sincerely,
Jay Langley
7915 Balboa Ave
San Diego, Ca 92111
1-858-565-7792 x224
1-800-341-7757
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David K
Honored Nomad
Posts: 64587
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Now THAT's Baja Nomad at work for you!
With over 4,000 registered members and all Baja travelers, ORW or any business that helps us have fun in Baja is best to be on our side... for our
needs and their business!
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bajabif
Banned
Posts: 72
Registered: 12-10-2008
Member Is Offline
Mood: moon rock
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gee Ken, it seems if you removed the chip from your shoulder (not just this post) life would be happier 4 you
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Ken Cooke
Elite Nomad
Posts: 8923
Registered: 2-9-2004
Location: Riverside, CA
Member Is Offline
Mood: Its Pole Line Road time
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| Quote: | Originally posted by bajabif
gee Ken, it seems if you removed the chip from your shoulder (not just this post) life would be happier 4 you |
Off Road Warehouse is too far of a drive for me, plus I have a better working relationship with the shops in my area. In other words, it is less
convenient for me to drive to San Diego where I will probably get treated like a no$$ shopper, than if I were to drive 5 short minutes to 4 Wheel
Parts where everyone knows me, and I will get superior customer service. Hmmm. Can you say, "No brainer?" 
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David K
Honored Nomad
Posts: 64587
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Thanks Frank for wrapping it up with this post... As I mentioned earlier, the Escondido store was always a good experience... Glad the upper
management took care of the bad apples!
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Ken Cooke
Elite Nomad
Posts: 8923
Registered: 2-9-2004
Location: Riverside, CA
Member Is Offline
Mood: Its Pole Line Road time
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| Quote: | Originally posted by David K
Thanks Frank for wrapping it up with this post... As I mentioned earlier, the Escondido store was always a good experience... Glad the upper
management took care of the bad apples! |
Always good to let management know what is happening under their noses. Good for you!!
Ken
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David K
Honored Nomad
Posts: 64587
Registered: 8-30-2002
Location: San Diego County
Member Is Offline
Mood: Have Baja Fever
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Ken, come on down and let's have a walk around the store... see if they have a problem because your suntan is darker than mine!
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Ken Cooke
Elite Nomad
Posts: 8923
Registered: 2-9-2004
Location: Riverside, CA
Member Is Offline
Mood: Its Pole Line Road time
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| Quote: | Originally posted by David K
Ken, come on down and let's have a walk around the store... see if they have a problem because your suntan is darker than mine!
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Thanks for the invite, David. Actually, I need to come down to El Cajon for some parts replacement and probably down to Tijuana for a discount brake
job. I'll let you know...
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