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Bajatripper
Ultra Nomad
Posts: 3148
Registered: 3-20-2010
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I've had both excellent service and been on the receiving end of a GAF attitude of employees at the HD in La Paz. It just depends on the luck of the
draw on any given day you visit there. But overall, I have found that supervision is the key missing ingredient at many stores in Mexico. I am always
made aware of this on crossing the border back into the U.S., where employees obviously know that such slacker attitudes aren't tolerated. My Mexican
wife, who has made a few visits with me to the U.S., concurs with this opinion. She notices right away the difference in speed that one is attended by
cashiers at U.S. stores.
Jesse makes a valid point about work attitudes of the local people in La Paz, an observation that is seconded by such local luminaries as Francisco
Aramburo in his book about Sudcalifornianos.
Another aspect to consider of the HD in La Paz are prices. I recently bought a stove hood for 1,800 pesos at the Ferry appliance store at 16 de
Septiembre and Revolucion, the exact same item found at HD for 1,000 pesos more. I have found other such discrepancies on other products that are
available elsewhere in town. So don't assume that, just because they are a multinational corporation, they will automatically have the best deals.
Steve
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DENNIS
Platinum Nomad
Posts: 29510
Registered: 9-2-2006
Location: Punta Banda
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Good points, Steve. I find that when any business ventures south of the border, consistancy is what suffers. One day, good...the next, bad. That's
with service and inventory.
I'm not so sure the Mexican clientele really know what "bad service" is from a relative point of view since that's been the norm forever. It leaves
them less frustrated, I'm sure.
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
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I got a kick out of this. Here's a quote from a two-year old interview of the Home Depot CEO by the Atlanta Journal Constitution-
" We're not doing or contemplating anything in Europe. Mexico has been just a phenomenal success for us. When we started in Mexico, [we thought] 'Gee
if we had 50 stores in Mexico by 2012, hubba-hubba.' We've got close to 70 there now and are still growing. We're learning a lot. We're now at the
point of taking things we're learning in Mexico and applying them here in the United States. Products that work well in our Mexican stores we're
selling here, like the cleaning stuff, Fabuloso."
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cpteich
Newbie
Posts: 5
Registered: 3-6-2010
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I have spent a ton of cash in the La Paz HD in the past 4 months. All I have to say is the employees have no idea what they have in stock or not in
stock. Heaven forbid you ever have to return anything. I bought always 2 or 3 extra items just in case I needed a few more or I didn't calculate the
right amount of screws, bolts, locks etc.... I kept my receipts on all my transactions. The first time I tried to return a gallon of extra paint, a
few rollers and 3 paint brushes, I was waiting for 45 minutes before the transaction (store credit) was given to me. So I got smart and would have my
wife shop as I returned items. On average, It took me 4 mins to an hour to return my items. NO ONE WAS IN FRONT OF ME .... The security guard had to
do his nonsense checking the item back into his security 3 ringed note book. It ususally took him and his partner 10-15 minutes to find the items on
the receipt. Then the returns lady was running around, trying to complete the transaction. Typically the printer was out of ink or paper which added a
few extra minutes to the routine. I will say it is alittle frustrating but much better than driving all the way to SJDC. Needless to say, after a few
nightmare returns, I have a tone of extra tools, door locks, pad locks, screws, nuts and bolts, silicone, paint etc etc at my house that will not be
returned due to the inconvience of returning them...... I'll return them manana!
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Hook
Elite Nomad
Posts: 9009
Registered: 3-13-2004
Location: Sonora
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Mood: Inquisitive
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The help are not too bad in the Hermosillo HD. My big complaint is how bad they are at restocking the store, especially the irrigation area.
Constantly out of things and I dont mean they are on the racks above.
I guess this is Just In Time inventory management meets manana mentality.
I ALWAYS preferred Lowe's in the States.
Over here, we have a chain called Ferreteria Industrial that kicks HD's burro, price-wise. Are they over there in Baja?
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oladulce
Super Nomad
Posts: 1625
Registered: 5-30-2005
Location: bcs
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| Quote: | Originally posted by cpteich
.. Needless to say, after a few nightmare returns, I have a tone of extra tools, door locks, pad locks, screws, nuts and bolts, silicone, paint etc
etc at my house that will not be returned due to the inconvience of returning them...... I'll return them manana! |
CPteich - Hang on to that stuff- we'll buy some from you !
BigWooo & oladulce
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cpteich
Newbie
Posts: 5
Registered: 3-6-2010
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Anything you need there buddy I probably have it. We will be down Sun thru Thurs. If you need to come down, swing by!
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longlegsinlapaz
Super Nomad
Posts: 1685
Registered: 11-18-2005
Location: La Paz
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I can hear it now....this thread is either going to head off into "Traveling Salesman" or "Tinker" stories! Me thinks you guys are lucky to have cp for a neighbor....they share! 
Unless of course they tack on "carrying charges"!
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BigWooo
Senior Nomad
Posts: 579
Registered: 1-2-2007
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| Quote: | Originally posted by longlegsinlapaz
I can hear it now....this thread is either going to head off into "Traveling Salesman" or "Tinker" stories! Me thinks you guys are lucky to have cp for a neighbor....they share!
Unless of course they tack on "carrying charges"! |
Actually they're YOUR neighbors. Hmmmm.....since you're on the way to their place, maybe we could convert that spare bedroom of yours into a mini
storage bodega 
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longlegsinlapaz
Super Nomad
Posts: 1685
Registered: 11-18-2005
Location: La Paz
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And become known for doing "business" out of my spare bedroom, I think not??  
I would however, consider offering a cubeta worth of space in the garage, something along the lines of "Ye Olde Trading Post"....or a "Safe
Drop"!!
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fixtrauma
Nomad
Posts: 389
Registered: 11-17-2008
Location: El Centenario & Lebanon,Oregon
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Mood: Monomaniac
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That was funny Longlegs!
I was in La Paz HD today. My homing device wasn't working clearly and had to ask for help locating something. Got friendly help right away and only
one ahead of me in the check out. Factura was functioning.
The lady at checkout crossed herself though just before it was my turn........not sure what that was about!!!
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
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Maybe look in the mirror?
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fixtrauma
Nomad
Posts: 389
Registered: 11-17-2008
Location: El Centenario & Lebanon,Oregon
Member Is Offline
Mood: Monomaniac
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| Quote: | Originally posted by Bajahowodd
Maybe look in the mirror? |
That's exactly what I did!!!
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Bajahowodd
Elite Nomad
Posts: 9274
Registered: 12-15-2008
Location: Disneyland Adjacent and anywhere in Baja
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Question is, whether you saw your reflection. That's might be what spooked the clerk.
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longlegsinlapaz
Super Nomad
Posts: 1685
Registered: 11-18-2005
Location: La Paz
Member Is Offline
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| Quote: | Originally posted by fixtrauma
The lady at checkout crossed herself though just before it was my turn........not sure what that was about!!! |
She
probably muttered a prayer under her breath, OMG, please not another gringo Baja Nomad who's been posting complaints about our
store!!
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fixtrauma
Nomad
Posts: 389
Registered: 11-17-2008
Location: El Centenario & Lebanon,Oregon
Member Is Offline
Mood: Monomaniac
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| Quote: | Originally posted by Bajahowodd
Question is, whether you saw your reflection. That's might be what spooked the clerk. |
I know it was my reflection because that sends me into crossing myself and that very clearly started a chain reaction!
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