cerritosguy
Junior Nomad
Posts: 31
Registered: 6-9-2013
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HSBC ATM'S
4 weeks ago i went to cabo 1st trip of the season and tried to w/d some money to do all the necessary things when arriving in BCS for 5 months..bank
machine in cabo debited my acct but never gave me any money..in typical mexican fashion when i asked the teller at the HSBC bank they blamed it on my
bank acct despite numerous others having the same problem..the ATM was out of money!..my bank is traceing it but its been 3 weeks and say 6 weeks to
find my money..these ATM's cannot be trusted in mexico
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chuckie
Elite Nomad
Posts: 6082
Registered: 2-20-2012
Location: Kansas Prairies
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Mood: Weary
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Same thing happened to me in Nebraska....
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norte
Super Nomad
Posts: 1163
Registered: 10-8-2008
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What is the maximum amount you can exchange at a casa de cambio?
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Jack Swords
Super Nomad
Posts: 1095
Registered: 8-30-2002
Location: Nipomo, CA/La Paz, BCS
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Our USA bank refunded to us in a similar situation. They said the fee you pay for the transaction is part of an agreement among banks to remedy these
errors. We were refunded immediately, then the banks work it out. Contact a supervisor in your bank.
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dtbushpilot
Ultra Nomad
Posts: 3288
Registered: 1-11-2007
Location: Buena Vista BCS
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| Quote: | Originally posted by norte
What is the maximum amount you can exchange at a casa de cambio? |
I don't think there is a maximum. They are in business to change money. I guess there could be government imposed limits in the US but probably not in
MX.
"Life is tough".....It's even tougher if you're stupid.....
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tobianogreg
Junior Nomad
Posts: 33
Registered: 11-11-2014
Location: Kamloops BC Canada & SJD
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I've had the same thing happen several times at HSBC SJD. Our bank has always refunded within a couple of days. I quickly learned there was no point
in talking to the HSBC employees as they couldn't do anything about it. Always, always print out a receipt.
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theotherone
Junior Nomad
Posts: 31
Registered: 10-25-2014
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I would personally contact HSBC immediately & file a complaint, they should be able to recover any missing amounts via their insurance. The same
thing happened to me while traveling in Morocco, my credit union/bank (ie. Logix) was able to refund me any missing amounts.
In general I don't use HSBC due to their unreasonable withdrawal fees, therefore I tend use credit unions and/or banks that refund foreign withdrawal
fees.
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unbob
Nomad
Posts: 407
Registered: 8-7-2006
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Interestingly, when I used HSBC ATM twice in the past two weeks, they no longer charge me a comision and the IVA is .01 peso.
One cash withdrawal was in Ensenada ($4,000 mxn) and the other in La Paz ($5,000 mxn).
Always in past years the comision and IVA would be somewhere around 30 pesos.
Anyone have an explanation? Not that I'm complaining of course!
"I'm too young to be this old!"
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CaboSur
Nomad
Posts: 108
Registered: 9-10-2014
Location: San Jose del Cabo
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I heard HSBC dropped the fee because of Odile, for how long i don't know.
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